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Exterior view, Comforta Hotel Dumai in Dumai
Superior Room - Bedroom, Comforta Hotel Dumai in Dumai
a large building with a clock on the front of it, Comforta Hotel Dumai in Dumai
Lobby, Comforta Hotel Dumai in Dumai
Swimming pool [outdoor], Comforta Hotel Dumai in Dumai
Swimming pool [outdoor], Comforta Hotel Dumai in Dumai
Fitness center, Comforta Hotel Dumai in Dumai

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7.4

Very good

243 reviews

243 reviews

See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Sekolah Tinggi Teknologi Dumai 5.1 km
Pinang Kampai Airport 8.0 km
Malacca International Airport 110.3 km
Kuala Lumpur International Airport 121.4 km
Sultan Syarif Kasim II International Airport 135.4 km
Sultan Abdul Aziz Shah Airport 161.1 km

Comforta Hotel Dumai

Jl. Jenderal Sudirman No. 58, Dumai, Dumai, Indonesia - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dumai part of Dumai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Kampai Airport. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Sauna

Steamroom

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

16 travelers have booked today.

Value for money7.4
Distance to city center1 km
Location rating7.8

Rooms available at Comforta Hotel Dumai

Deluxe Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Suite
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 sofa bed & 1 queen bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds and 1 double ...
Enter dates to see prices
Business Suite
...
  • Room size: 55 m²/592 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Superior Double or Twin Room
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Superior Double or Twin Room
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Suite Room
...
  • Room size: 50 m²/538 ft²
  • Smoking allowed
  • 1 queen bed
Enter dates to see prices
Business Suite
...
  • Room size: 55 m²/592 ft²
  • Smoking allowed
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 23 m²/248 ft²
  • Smoking allowed
  • 1 double bed
Enter dates to see prices
Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 1 double bed and 2 single b...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Comforta Hotel Dumai?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Comforta Hotel Dumai?

A stay at Comforta Hotel Dumai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Comforta Hotel Dumai has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Dumai with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Comforta Hotel Dumai?

Wake up to a great buffet breakfast at Comforta Hotel Dumai. Adults can enjoy breakfast offered with an additional charge of 50000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Comforta Hotel Dumai?

Comforta Hotel Dumai features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Comforta Hotel Dumai?

Comforta Hotel Dumai does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest airport to Comforta Hotel Dumai?

Travel by air is easy with Pinang Kampai Airport only 7.9 km away from Comforta Hotel Dumai.

What restaurants are nearby Comforta Hotel Dumai?

Restaurants including Vienna Coffee & Tea shop, mahkota Seafood and Ikan Bakar and Rumah Makan Pak Datuk are popular in Comforta Hotel Dumai’s neighborhood which is known as Dumai.

See map

Explore the neighborhood

What people love about Comforta Hotel Dumai

  • 7.6

    Very good
    Cleanliness

    "Clean and comfortable place to stay recommended in Dumai"

    HASRUL

    |

    February 21, 2020

  • 7.2

    Very good
    Cleanliness

    "The room is clean."

    Fredy

    |

    December 22, 2019

  • 10

    Exceptional
    Spaciousness

    "Spacious rooms."

    Baharudin

    |

    January 24, 2023

Overall rating:

7.4

Very good
243 reviews
Cleanliness
7.2
Facilities
7.5
Location
7.8
Read all reviews >
More about Comforta Hotel Dumai

More about Comforta Hotel Dumai

Comforta Hotel Dumai

Enjoy all that Dumai has to offer with a stay at Comforta Hotel Dumai. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Comforta Hotel Dumai provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring Dumai is made even more convenient with the car hire and shuttle services available at the hotel. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Comforta Hotel Dumai. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Comforta Hotel Dumai include special design features like a separate living room. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Comforta Hotel Dumai. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Comforta Hotel Dumai including halal options.
A night in at the hotel's karaoke rooms can be as fun as a night out with your travel companions.
Comforta Hotel Dumai lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 87% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 87% of other accommodations in Dumai.

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Amenities and facilities

Very good
Facilities

7.5

Most talked about facilities

Breakfast

3 mentions

Food & Dining

2 mentions

Housekeeping

2 mentions

Internet

1 mention

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
For the kids
  • Family room
  • Swimming pool [kids]
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Rental car
  • Shuttle service
Available in all rooms
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Linens
  • Mirror
  • Satellite/cable channels
  • Shower
  • Smoking allowed
  • Sofa
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
Restaurants on site
Restaurant
  • Menu: A-la-carte

Location

Jl. Jenderal Sudirman No. 58, Dumai, Dumai, Indonesia
Very good
Location

7.8

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until07:00
Getting around
  • Airport transfer fee50000 IDR
  • Distance from city center1 km
  • Travel time to airport (minutes)10
Extras
  • Breakfast charge (unless included in room price)50000 IDR
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 100
  • Room voltage220
  • Year property opened1996
  • Most recent renovation2011
Parking
  • Daily parking fee0 USD

Reviews of Comforta Hotel Dumai from real guests

Provided by verified guests of Agoda
7.4
/
10
Cleanliness7.2
Facilities7.5
Location7.8
Room comfort and quality6.4
Service7.6
Value for money7.4
High score for Dumai
Rating
9+ Exceptional (18)
8-9 Excellent (10)
7-8 Very Good (36)
6-7 Good (25)
<6 Below Expectation (26)
Time of the year
Mar - May (21)
Jun - Aug (28)
Sep - Nov (27)
Dec - Feb (39)
All guests (223)
All room types
All languages

Show reviews that mention 

Showing 115 verified guest comments
12345
9.6
Exceptional
Evic from Indonesia
Business traveler
Stayed 1 night in October 2019

Fasilitas lengkap”

Gratis masuk whirlpool, sauna, fitness equipment, swimming pool, massage,

Reviewed October 08, 2019

See room deals

8.8
Excellent
Mohd from Malaysia
Solo traveler
Stayed 1 night in November 2019

Friendly Staff Good Location”

Great hotel to stay in. Staff are extremely friendly and attentive.

Reviewed January 07, 2020

See room deals

8.4
Excellent
Mawa from Indonesia
Family with young children
Superior Double or Twin Room
Stayed 2 nights in December 2021

Fitness centre”

Renew or upgrade your facilities in fitmess centre. All is too old and dirty. What a pity while other facilities is good

Reviewed January 08, 2022

See room deals

Dear Mrs Mawa Salam hangat dari Comforta Hotel Dumai. Terima kasih atas kunjungannya untuk hotel kami. percayalah Kami akan selalu memberikan fasilitas dan pelayanan yang terbaik dan kami tunggu untuk kedatangannya kembali ke Comforta Hotel Dumai

Responded July 28, 2022
Comforta Hotel Dumai
8.0
Excellent
Trinity from India
Couple
Stayed 2 nights in December 2019

One of the best hotels in Dumai”

Early Check-in w/o extra charge Decent spread on the breakfast buffet A quite and comfortable stay to rest Swimming Pool, Gym, Sauna, Hot and Cold bath at the same location an added advantage

Reviewed December 31, 2019

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8.0
Excellent
Ho from Malaysia
Couple
Stayed 2 nights in August 2019

Very good”

The staff were super friendly and helpful. The hotel only needs to spruce up the room toilet . The walls need cleaning . Overall the hotel is clean .

Reviewed August 23, 2019

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7.2
Very good
Fredy from Indonesia
Family with young children
Superior Room
Stayed 1 night in December 2019

Afterall good and comfortable hotel for our first stay in dumai”

Good parking lot for travelers go with their own car. Security available. Good but simple breakfast too. The room is clean. After all I am happy with the stay.

Reviewed December 22, 2019

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7.6
Very good
HASRUL from Malaysia
Group
Stayed 1 night in February 2020

Tiptop place here”

Clean and comfortable place to stay recommended in Dumai

Reviewed February 21, 2020

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7.2
Very good
Nurhafizas from Malaysia
Business traveler
Superior Double or Twin Room
Stayed 1 night in May 2019

No Communication ”

Been trying to call to property to get receipt, nobody and answer the phone even my email. Not sure how they function

Reviewed May 26, 2019

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6.0
Rifki from Indonesia
Business traveler
Superior Room
Stayed 1 night in June 2021

need to improve”

I used to stay in this hotel several years ago, now the hotel looks old and unclean

Reviewed February 22, 2022

See room deals

Dear Mr Rifki warm greetings from comforta hotel dumai Sorry for the inconvenience when you stay here to notify that the rooms at comforta hotel dumai have been completely renovated and hopefully for your next visit we will provide even better facilities and services Thank you

Responded July 28, 2022
Comforta Hotel Dumai
4.8
Azimi from Malaysia
Solo traveler
Superior Double or Twin Room
Stayed 2 nights in March 2019

Very dull and no emotion among the staff..”

Since not many choices, and recommended by Agoda, I took it. Will definitely go for another hotel next time

Reviewed March 23, 2019

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8.4
Excellent
Felix from Indonesia
Couple
Stayed 1 night in June 2018

Hotel Enak dan Bersih”

Kalau Anda berkunjung ke Dumai, pilihlah hotel Comforta karena hotel ini strategis letaknya, dan mudah dijangkau. Harga kamar juga reasonable and worth.

Reviewed July 22, 2018

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7.6
Very good
William from United Kingdom
Solo traveler
Stayed 2 nights in January 2018

OK considering”

The hotel is OK, as SE Asian 3 stars go, what condemns it, as with everything else in Dumai, is Dumai. It is unremittingly awful, the triumph of the lowest common denominator. Most towns in this region might have grotty areas on the periphery, and a half-decent centre, but Dumai is grotty throughout. The wi-fi in the hotel is as bad as in all other SE Asian 3stars and the staff know nothing about their town but its one saving grace is that it is a few doors along from the ferry company office, making it easier to escape. There is a bus laid on from this office half an hour before the sailing, so you don't need to book the hotel car or (God forbid) a local taxi. I did use the hotel car to drive round the town to buy some bits & pieces, the driver was very helpful and the charge very reasonable.

Reviewed January 25, 2018

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8.8
Excellent
lawrence from Malaysia
Group
Stayed 1 night in June 2017

So happy and thank you very much!!”

We are so happy with the response of the hotel and manager for changing our room to new dates. The ferry we were supposed to have arrived on had been cancelled due to Chinese New Year holidays. Thank you Comfort Hotel and Agoda Customer Care Team. You have really done well! Lawrence Chen from Malaysia

Reviewed February 06, 2017

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6.4
Good
miss from Malaysia
Group
Stayed 2 nights in August 2018

always problem with the door to open”

each time to open the door its took me 10minits. still okay compare to my mom room there is 1 time really took her & untie 1 hour to open the door! already call the staff & the maintenance. they also took long time to settle it. i do ask other room still hotel said a lot of reason they cant give us other room! thank god all staff very polite & i like them so much. just crazy hotel. near by the hotel have grave. u cant see it from the hotel but if u go all around by walking u will see it. a bit horrow at the night especially when u talk to local bout what happen at night at the hotel.

Reviewed September 07, 2018

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7.3
Very good
Kamsani from Singapore
Business traveler
Superior Room
Stayed 2 nights in September 2015

Reasonable possibly 2nd best in Dumai”

Near to the ferry terminal and helpful staff

I spent most of the time ouside, so I only sleep at night after hard day work. The noise coming from the club can be annoying if you're a light sleeper. For me is okay as was dammed tired after long trip. Moreover my room is the 2nd floor so the noise isn't that bad. Breakfast is simple and nothing that is fantistic the hotel offer.

Reviewed September 14, 2015

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7.3
Very good
Tang from Malaysia
Solo traveler
Business Suite
Stayed 1 night in June 2014

good experience overall”

centrally located, friendly and attentive staff, cafe with live football matches even up til 3am!

generally happy with stay. if i have to pick on something - it'll hv to be that some parts of the hotel seem old and.. the aircon in my room wasn't up to my expectation. it was working but couldn't swing. didn't bother me much anyway.

Reviewed July 02, 2014

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7.2
Very good
Norbert from Malaysia
Business traveler
Superior Room
Stayed 3 nights in March 2017

Good location”

Wifi is extremely poor in the rooms but works well in the lobby. Password is only valid for 12hrs only and has to be replaced. We booked the hotel for 3 nights but you have to extend the key card daily. Towels are very old and dirty.

Reviewed March 21, 2017

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8.4
Excellent
Jeff from Indonesia
Business traveler
Stayed 1 night in January 2017

Sauna”

i like the facilities sauna that this hotel have, but the music come from the gym to noisy...

Reviewed January 29, 2017

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8.7
Excellent
Abdul from Malaysia
Business traveler
Suite Room
Stayed 1 night in July 2014

New Image”

After some renovation the room improved. Time to improve all the rooms.

The new suite room is very good. Last visit I complain about the toilet and this time they really improved it. Keep it up

Reviewed July 27, 2014

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7.2
Very good
Leonardo from Indonesia
Business traveler
Superior Room
Stayed 2 nights in May 2016

Strategically located but decent facility”

Stayed two nights. The facility was decent but not bad. The food was really tasteless but fortunately they accept early breakfast. The staffs were nice and supportive. Overall, the price worth the location not the facility.

Reviewed May 21, 2016

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