Find Hotels in Gurnee (IL), United States

They did not have clean towels, the lady at front desk said she was sorry but the only clean towels she had were 4 hand towels. So we went to the pool area and grabbed the last 2 towels they had there and used them. The hot water was not hot and breakfast food ran out by 9am on a Sunday. The front desk lady was less than willing to try to rectify anything, however she was very nice about it. Also the fact that our reservation was for 2 queens and somehow they had us down for a king, so our kids slept on the floor because we did a late check in and all the other rooms were full. They did however have a toothbrush which on of our kids forgot. Our family will try another hotel next time we stay. It was very close to 6 flags, so that was a plus.

the hotel is very pricey considering it is only a 3 stars. it located directly opposite gurnee mills shopping center. the room is ok but the bathroom is a bit old. i had problem during check-in, the hotel said that the credit card agoda provided has been declined thus i have to advance the payment and claim it back from agoda. this is a very unpleasant experience. they should have an account that deal directly with agoda instead of having to charge the customer whom has already paid for the room.

The people running this Wyndham property certainly figured out how to spend as little as possible while getting others to spend more than this place is worth. Breakfast is laughable. Bread, oatmeal packets, coffee, hot water, cereal and some cheap palm oil based 'pastries'. The front desk staff is apathetic and they have a moldy old couch in their so-called lobby. This place is in dire need of a makeover. The owners must be raking it in with all the nearby Six Flags, Gurnee Mills, corporate and I-94 traffic but they've managed to pocket the profits and invest next to nothing in the upkeep. Room was decent and comfortable. C minus.