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City Bay Palace Hotel
City Bay Palace Hotel
City Bay Palace Hotel
City Bay Palace Hotel
City Bay Palace Hotel
City Bay Palace Hotel
City Bay Palace Hotel

Removed from saved list

8.1

Excellent

506 reviews

506 reviews

Housekeeping16
Breakfast13
View10
See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Bai Chay Bridge 1.9 km
Dong Thien Cung 8.0 km
Dau Go Gotto 8.1 km
Hon Ga Choi Island 8.9 km
Soi Sim Island 11.3 km
Luon Caves 11.5 km
Sung Sot Cave 11.9 km
Cua Van Fishing Village 16.5 km
Nearby landmarks
Ha Long Market 140 m
Vườn hoa 250 m
Vincom Plaza Ha Long 270 m
Hon Gai Port 330 m
Poem Mountain Entry - Garded by a policeman 19-oct-19 340 m
Bai Chai Bridge 530 m
Bai Tho Mountain 530 m
Công viên Lán Bè 610 m
Quang Ninh Province General Hospital 700 m
Hồ Yết Kiêu 910 m

City Bay Palace Hotel

156 Le Thanh Tong Str, Bach Dang, Ha Long, Quang Ninh, Hon Gai Port, Ha Long, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hon Gai Port part of Ha Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

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Highlights

520 meters to Bai Tho Mountain

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Check-in/out [express]

Cheaper than 92% of all properties in Ha Long in the last 24 hoursCompared to 759 Ha Long properties at Agoda for various dates
Value for money8.2
Distance to city center1km
Location rating7.8
Nearest airportCat Bi International Airport (HPH)
Distance to airport39.8 km

Rooms available at City Bay Palace Hotel

Excellent
Room comfort & quality

8.5

Executive Suite
...
  • Room size: 48 m²/517 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Deluxe Twin Bed
...
  • Room size: 26 m²/280 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Deluxe Triple
...
  • Room size: 29 m²/312 ft²
  • Street view
  • 1 double bed and 1 single b...
Enter dates to see prices
Superior Double
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Executive
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Bed Sea View
...
  • Room size: 24 m²/258 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Twin Room with Sea View
...
  • Room size: 26 m²/280 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Triple Room with City View
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed and 1 single b...
Enter dates to see prices
City Bay Palace Suite
...
  • Room size: 44 m²/474 ft²
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at City Bay Palace Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at City Bay Palace Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to City Bay Palace Hotel?

City Bay Palace Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1700000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at City Bay Palace Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, City Bay Palace Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Ha Long with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at City Bay Palace Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at City Bay Palace Hotel.

What are my dining options at City Bay Palace Hotel?

City Bay Palace Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch.

What is the smoking policy at City Bay Palace Hotel?

City Bay Palace Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby City Bay Palace Hotel?

Restaurants including Hoang Quan Restaurant, Wander Station and Rock House Pizza are popular in City Bay Palace Hotel’s neighborhood which is known as Hon Gai Port.

What popular shopping places are close to City Bay Palace Hotel?

Shopping options in City Bay Palace Hotel’s Hon Gai Port neighborhood include Ha Long Market.

What are popular attractions near City Bay Palace Hotel?

Guests at City Bay Palace Hotel can easily visit Vườn hoa, Công viên Lán Bè and City Church located in the Hon Gai Port area.

What popular natural sightseeing spots are close to City Bay Palace Hotel?

City Bay Palace Hotel’s nearby natural sights include Sung Sot Cave, Bai Tho Mountain and Hòn Hai - Cô Tiên located in the same Hon Gai Port area.

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See map

Explore the neighborhood

What people love about City Bay Palace Hotel

  • 10

    Exceptional

    "Great service."

    Giang

    |

    January 5, 2021

  • 9.6

    Exceptional

    "The room is nice and comfort."

    CHUN

    |

    July 14, 2020

  • 8.4

    Excellent
    Breakfast

    "The hotel is nice, good rooms and a great breakfast buffet with variety of dishes for all kinds of travelers."

    Kanica

    |

    February 26, 2020

Property ranking|Compared to 759 Ha Long properties
See all rankings
Room comfort score
8.5/10
Cheapest price score
Value for money score
8.2/10
Cleanliness score
8.5/10
Better than
96
%
of Ha Long properties
Better than
92
%
of Ha Long properties
Better than
89
%
of Ha Long properties
Better than
87
%
of Ha Long properties
Overall rating:

8.1

Excellent
506 reviews
Cleanliness
8.5
Facilities
7.9
Location
7.8
Read all reviews >
What travelers say they love:
Good for free and easy travellers to Halong Bay.
Chern-Horng from Singapore
Family with young children
More about City Bay Palace Hotel

More about City Bay Palace Hotel

City Bay Palace Hotel

Do more sightseeing in the famous neighborhoods of Ha Long with a stay at City Bay Palace Hotel.
At City Bay Palace Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Ha Long even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at City Bay Palace Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at City Bay Palace Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal.
City Bay Palace Hotel also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Every morning you can wake up to a delicious free breakfast at City Bay Palace Hotel. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
For the ultimate convenience, you can even have groceries delivered to your room at City Bay Palace Hotel, with their exclusive service.
Apart from amenities and services, City Bay Palace Hotel goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage and salon. If you like water sports, you'll appreciate the convenience of water park provided by City Bay Palace Hotel.
Engage in some easy evening fun with other guests with the hotel's hiking trails. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Around the property

Experience all the sights and local attractions of Ha Long with City Bay Palace Hotel as your base. The most famous landmark nearby is Dau Go Gotto just 8.0 km away. Are you ready to make a real escape? Take the ocean adventure further with a day trip to Hon Ga Choi Island located 8.9 km away.


Reasons to stay here

Find some of the city's best deals here with rooms 93% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 93% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 95% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Breakfast

22 mentions

Housekeeping

15 mentions

Food & Dining

4 mentions

View

3 mentions

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hiking
  • Massage
  • Nightclub
  • Ticket services
  • Tours
  • Water park

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Desk
  • Free bottled water
  • Hair dryer
  • Shower
  • Telephone
  • Toiletries
  • TV
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

Restaurant

  • Cuisine: Asian, European, Vietnamese
  • Menu: Buffet, A-la-carte
Location
156 Le Thanh Tong Str, Bach Dang, Ha Long, Quang Ninh, Hon Gai Port, Ha Long, Vietnam
Very good
Location

7.8

Airports

  • Cat Bi International Airport (HPH)
    39.8 km

Public transportation

  • Halong Train Station
    7.9 km

Hospital or clinic

  • Quang Ninh Province General Hospital
    700 m

Shopping

  • Bai Chay Commercial Center
    3.2 km

Convenience store

  • Thu Huong Convenience Store
    1.3 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Bai Chay Bridge
    1.9 km
  • Dong Thien Cung
    8.0 km
  • Dau Go Gotto
    8.1 km
  • Hon Ga Choi Island
    8.9 km
  • Soi Sim Island
    11.3 km
  • Luon Caves
    11.5 km
  • Sung Sot Cave
    11.9 km
  • Cua Van Fishing Village
    16.5 km

Nearby landmarks

  • Ha Long Market
    140 m
  • Vườn hoa
    250 m
  • Vincom Plaza Ha Long
    270 m
  • Hon Gai Port
    330 m
  • Poem Mountain Entry - Garded by a policeman 19-oct-19
    340 m
  • Bai Chai Bridge
    530 m
  • Bai Tho Mountain
    530 m
  • Công viên Lán Bè
    610 m
  • Quang Ninh Province General Hospital
    700 m
  • Hồ Yết Kiêu
    910 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 4-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee1700000 VND
  • Distance from city center1km

The property

  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 58
  • Year property opened2013
  • Most recent renovation2019
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Guests are required to contact the property to declare the purpose of the stay prior to check-in. If no declaration is made prior to arrival, the booking will be rejected upon arrival at the hotel in the event that the hotel is unable to accommodate the guest(s) under government rules. Guests can state the purpose of their stay under “Special Requests” when confirming their booking.

Reviews of City Bay Palace Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.5
Facilities7.9
Location7.8
Room comfort and quality8.5
Service8.1
Value for money8.2
High score for Ha Long
Rating
9+ Exceptional (76)
8-9 Excellent (38)
7-8 Very Good (50)
6-7 Good (30)
<6 Below Expectation (34)
Time of the year
Mar - May (48)
Jun - Aug (63)
Sep - Nov (57)
Dec - Feb (60)
All guests (427)
All room types
All languages

Show reviews that mention 

Showing 228 verified guest comments
12345
9.7
Exceptional
paul from United Kingdom
Solo traveler
Superior Double
Stayed 1 night in January 2015

A great place to stay and to see ordinary life.”

The location, the comfort and the dining.

This was a really good choice, not only for the high standard but because of its location in Halong City where few Western tourists make it. Most come direct from Hanoi to Halong Bay and return directly there and they miss a treat. The produce markets behind the hotel were quite special, particularly the sea food market with such a range. And, as there were not many tourists I felt people were interested to see me rather than just wanting to sell me souvenirs. I was on the ninth floor in a very comfortable room with great views over the famous bay and the city. And the food was excellent if a little expensive. Most of the guests were Vietnamese and perhaps a little noisy at breakfast but, again very friendly. I was fortunate enough to meet the owner at dinner, a charming lady, and she took the trouble to speak to me again after breakfast when I pointed out a couple of staff shortcomings due to lack of expirience of Western expectations eg not bringing the soup and main course together if it is Western food.

Reviewed January 15, 2015

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7.6
Very good
Peter from United Kingdom
Solo traveler
Stayed 3 nights in May 2016

Modern, comfortable & luxurious hotel”

One of the best priced hotels I have stayed in for this level of comfort. Rooms are large, modern and quite luxurious. Large flat screen TV with sat channels and fast Wi-Fi. Bordering on 4 star in my opinion. The hotel is new however, so the rooftop facilities which I believe are a gym and/or bar are still under construction (June 2016) There is however little reason for travelers to Ha Long Bay to want to stay in this part of town, as Hong Gai offers little in terms of things to see, apart from the fishing port and a modern shopping mall minutes away. The best reason for staying here a night or 2 is to be within walking distance to the nearby climbable "Bai Tho" mountain, which offers sweeping views over the bay.

Reviewed June 20, 2016

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8.7
Excellent
YUAN from Australia
Couple
Superior Double
Stayed 1 night in November 2014

A good option if you're not a tourist”

Facilities, Value for money, Breakfast

This hotel is in the Hon Gai area in Halong city, 7-8 km away from the tourist pier. It's an excellent option if you need to go to Hon Gai for business or family, but it's difficult for tourists, no travel agencies nearby and a few read-to-eat food options in the area.

Reviewed November 25, 2014

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9.6
Exceptional
CHUN from Vietnam
Couple
Deluxe Twin Bed
Stayed 1 night in July 2020

Nice price good location”

You can weather go out by motorbike or taxi. Their is Circle K, shopping mall, restaurant near the Hotel. With motorbike, you can enjoy the view, it looks like mountain floating on the sea, and it just on the road. That is the best part in Ha Long Bay. The room is nice and comfort. Staff are very enthusiastic to provide information. Hope you have good trip.

Reviewed July 14, 2020

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8.0
Excellent
Anuj from India
Couple
Superior Twin
Stayed 2 nights in November 2016

2 days in Ha Long for leisure”

I enjoyed my stay in City Bay Palace. The staff was friendly particularly Jenny who helped us figure out places to go and booked a Ha Long bay tour for us. Good location in the center of the city and close to Vincom shopping centre.

Reviewed November 18, 2016

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9.7
Exceptional
Yến from Vietnam
Solo traveler
Superior Twin
Stayed 2 nights in November 2015

Great time”

Good service, nice room, excellent location

Spent 2 days in Ha Long. It was a great time. The hotel was more than my expectation. Located in the center of the city. Its very convenient to go shopping or walk along the coast.

Reviewed December 03, 2015

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8.0
Excellent
Hayley from United Kingdom
Couple
Superior Double
Stayed 4 nights in October 2018

Recommended ”

The hotel was beautiful upon arrival. We definitely felt like VIPs as we entered the lobby. The staff were attentive and ensured we could check in early. The rooms were spacious and clean. We loved the little details such as the branded remote holder and branded toiletries. Looked like alot of thought has gone into the design and decor. The room air con was quiet, and the location meant there was not much noise from passing traffic. The location, however out from the main areas, was still close to a huge shopping mall that housed a supermarket which suited our DairyMilk desires! The hotel offer tours and help you to choose the best one for what you’d like to see. If you go here you HAVE to do a boat cruise. Its a must see! If visiting Ha Long again we would love to stay here again. Thank you for our departing gifts CBP, we love them!

Reviewed October 24, 2018

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10.0
Exceptional
Shelley from Australia
Couple
Superior Double
Stayed 1 night in August 2016

Should b rated a 5 star hotel”

This hotel should b rated 5 star. Reception staff helped beyond their dictates. Breakfast was to die for. Located close to markets, shopping, banks, everything. All staff just wonderful. Special needs catered for. Fantastic views of Halong Bay. Would have no hesitation to recommend this hotel to anyone

Reviewed August 18, 2016

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9.6
Exceptional
Mary from Philippines
Couple
Superior Double
Stayed 3 nights in February 2018

Great experience”

Loved their lobby area - it was big and bright. Breakfast was good and with nice selection of food. It was near restos, coffee shops, salon, spa, mall,/plaza and the bay! The only down side was their AC can only be set to heating or fan mode (NO cooling mode) - which was not blowing enough air in the room. Not sure if it was because it's winter that's why they shut down the cooling aystem? So we left the window/s open to provide good ventilation in the room - which means we can hear all the noises from outside.

Reviewed February 11, 2018

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8.4
Excellent
Noriyasu from Canada
Couple
Deluxe Twin Bed
Stayed 1 night in June 2016

Great Place, we were very HAPPY.”

We were treated like the king and queen of Canada! Staff were excellent, helpful, concerned for our well-being. The room was spotless, the air con worked beautifully. Fridge available, mini bar available. Kettle in place with complimentary coffee and tea. Breakfast was sensational (unfortunately for our waistlines). Centrally located near a fancy new mall (with supermarket), nearby the fish market also provided great photo ops and the vendors all hammed it up for the camera. We felt fortunate to have found this hotel for the photo ops it presented. We would stay here again in a heartbeat. JUST EXCELLENT all round!

Reviewed June 08, 2016

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9.7
Exceptional
Teresa from United Kingdom
Couple
Superior Twin
Stayed 1 night in October 2014

Good for short pre cruise stay”

Location, Cleanliness, Room

Great Location right by the New shopping centre and promenade walk at sunset, great comfortable room, not massive but alright, New hotel so very clean and sparkly, breakfast was ok not great for westerners, but good for short stay. We were going on a cruise so only stayed one night. Not many restaurants around or bars, so we ate in the shopping centre. Would recommend it, nice hotel. Good price.

Reviewed October 27, 2014

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8.4
Excellent
TSUNG-HAN from Taiwan
Solo traveler
Superior Double
Stayed 2 nights in August 2016

Comfort and pleasant”

The hotel's location is good if your main visit is to tour around Hong Gai district, where you can explore local fisherman's lifestyle. But if your main purpose is just to take Cruise and visit the caves, then be prepare to arrange a long distance travel to the Tuan Chau International Marina Station.

Reviewed August 29, 2016

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10.0
Exceptional
Anneliese from Austria
Couple
Superior Double
Stayed 1 night in January 2016

City Bay Palace”

A great place to stay before the Ha Long Bay tour. The visit to the market was a great experience!

Reviewed January 31, 2016

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8.3
Excellent
Sharon from United Kingdom
Couple
Superior Double
Stayed 3 nights in December 2015

Great hotel ”

Breakfast, room, staff

We were extremely pleased with the hotel, staff and facilities. Room was excellent (a little road noise). Breakfast was excellent. We would have eaten in the hotel restaurant more had there been a menu in the room to view. The menu which was in the room was a room service menu and didn't appeal. The big let down was the location. It was in Halong City but we could only find 3 restaurants (all buffet). The local new shopping centre is now full of stores including a traditional English style supermarket cinema burger bar etc

Reviewed December 20, 2015

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8.8
Excellent
Julia from United States
Group
Deluxe Triple
Stayed 2 nights in December 2016

New facilities and plenty to explore in the area”

The hotel staff helped us rent motorbikes to explore the area. We enjoyed the nearby market and a walk along the bay too. Downside is the construction in the area - a little noisy at night, but that should pass in a few months.

Reviewed January 03, 2017

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10.0
Exceptional
Adrianne from Malaysia
Group
Superior Twin
Stayed 2 nights in September 2017

Great hotel, Great staff & Great Location”

although i last minute re-book this hotel without any complain..but management did found out i moved from sister hotel to this hotel due to bad smell.. sales executive Ms Luong Thi Thu Ha did help me to sort out the problem really appreciate her kindness..the breakfast was great too..

Reviewed September 20, 2017

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8.8
Excellent
Chern-Horng from Singapore
Family with young children
Deluxe Triple
Stayed 2 nights in September 2019

Nice Breakfast”

The room is a bit cramped, but we do enjoy the breakfast and the bathroom alot. Value for money and it is near shopping mall with supermarket. Good for free and easy travellers to Halong Bay. Highly recommended. Just that the staff can be more friendlier and flexible in late check out and additional requests.

Reviewed October 07, 2019

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Dear Mr Chem Hong, Thank you so much for stay with us and your sincere comment. We will try our best to meet customer's need. Thank you and hope you always happy. Best Regards

Responded November 01, 2019
City Bay Palace Hotel
9.6
Exceptional
Kaven from Malaysia
Group
Superior Double
Stayed 1 night in September 2018

Great choice for budget stay”

Clean, Convenient, strategically located in town of Halong Bay, walking distance to shopping mall, great value for budget hotel stay.

Reviewed September 13, 2018

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8.0
Excellent
Alexander from Germany
Couple
Deluxe Twin Bed Sea View
Stayed 1 night in March 2019

Good Price-Performance-Ratio”

We stayed one night. Room was nice, spacious, clean and had a great view over the bay. Breakfast was also good (Vietnamese style with fried noodles and rice, some fruits and toast with jam). Staff was friendly and helpful. Nothing to complain, we can recommend this hotel.

Reviewed March 08, 2019

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Thank you so much for choosing our hotel and giving us sincere comment. We will try our best to meet our customer's need. Hope you always happy and successful

Responded November 01, 2019
City Bay Palace Hotel
8.0
Excellent
Geok from Singapore
Group
Superior Double
Stayed 1 night in December 2017

excellence breadfast”

the hotel is clean and the breakfast has alot of variety. the roof top can see the whole halong bay scene. staying high floor is better .

Reviewed May 25, 2018

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