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Citihub Hotel @Tunjungan
Citihub Hotel @Tunjungan
Citihub Hotel @Tunjungan
Citihub Hotel @Tunjungan
Citihub Hotel @Tunjungan
Citihub Hotel @Tunjungan
Citihub Hotel @Tunjungan

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7.7

Very good

262 reviews

262 reviews

See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Monumen Gubernur Suryo

20 m

Grahadi Building

20 m

Joko Dolog Buddhist Statue

190 m

Joko Dolog Statue

200 m

Balai Pemuda

230 m

Popular landmarks
Monkasel (Submarine Monument)

1.1 km

Tugu Pahlawan

2.0 km

Suramadu National Bridge

2.1 km

Bungkul Park

3.1 km

Surabaya Town Square

3.8 km

Closest landmarks
BNI Bank

200 m

Surabaya Tourism Information Center

220 m

Transnet

250 m

Top Ten & Coyote Bar

350 m

Lapangan Basra

390 m

Citihub Hotel @Tunjungan

Gubernur Suryo 1 J, Surabaya Center, Surabaya, Indonesia, 60271 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. As an added bonus, restaurant is provided on-site to conveniently serve your needs.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Inside city center

270 meters to Tunjungan Plaza

Free Wi-Fi in all rooms!

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Shops

Bar

Restaurants

Safety deposit boxes

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money7.9
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport13.7 km

Rooms available at Citihub Hotel @Tunjungan

Very good
Room comfort & quality

8

Deluxe Room - King Bed
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard King
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 1 king bed
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Standard Twin
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 2 single beds
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Standard Room
...
  • Room size: 16 m²/172 ft²
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Deluxe Room
...
  • Room size: 19 m²/205 ft²
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Superior Room
...
  • Room size: 18 m²/194 ft²
Enter dates to see prices
Superior Room (no window)
...
    Enter dates to see prices
    Room Assigned on Arrival
    ...
      Enter dates to see prices
      Single
      ...
        Enter dates to see prices
        Twin/Double room - No window
        ...
          Enter dates to see prices

          Frequently asked questions

          How much does it cost to stay at Citihub Hotel @Tunjungan?

          Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

          What time is check-in and check-out at Citihub Hotel @Tunjungan?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Citihub Hotel @Tunjungan?

          For those who wish to drive their own cars, Citihub Hotel @Tunjungan has a car park available for guests. Parking is free for guests.

          What is the smoking policy at Citihub Hotel @Tunjungan?

          Citihub Hotel @Tunjungan does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What is the closest train, metro, or bus station to Citihub Hotel @Tunjungan?

          Gubeng Train Station is the closest train, metro, or bus station, about 980 m away from Citihub Hotel @Tunjungan.

          What restaurants are nearby Citihub Hotel @Tunjungan?

          Citihub Hotel @Tunjungan is located in Surabaya Center, famous for good restaurants such as Restaurant Van Java Cafe, Rumah Makan Taman Sari Indah and Pecel Ponorogo Bu Yatin.

          What popular shopping places are close to Citihub Hotel @Tunjungan?

          Citihub Hotel @Tunjungan is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

          What are popular attractions near Citihub Hotel @Tunjungan?

          Citihub Hotel @Tunjungan is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

          Show more questions
          See map

          Explore the neighborhood

          What people love about Citihub Hotel @Tunjungan

          • 10

            Exceptional
            Staff 

            "Location is just walk away from tunjungan plaza, free parking… staff is very nice and helpfull."

            wahyu

            |

            April 10, 2022

          • 9.2

            Exceptional
            Cleanliness

            "Great, clean bed, good location"

            Hendra

            |

            January 6, 2022

          • 10

            Exceptional

            "Good place for stay"

            David

            |

            December 13, 2021

          Property ranking|Compared to 854 Surabaya properties
          See all rankings
          Room comfort score
          8/10
          Location score
          8.8/10
          Room size
          19 sqm.
          Couples review score
          7.8/10
          Better than
          98
          %
          of Surabaya properties
          Better than
          89
          %
          of Surabaya properties
          Bigger than
          83
          %
          of Surabaya properties
          Better than
          75
          %
          of Surabaya properties
          Overall rating:

          7.7

          Very good
          262 reviews
          Cleanliness
          7.8
          Facilities
          6.6
          Location
          8.8
          Read all reviews >
          More about Citihub Hotel @Tunjungan

          More about Citihub Hotel @Tunjungan

          Citihub Hotel @Tunjungan

          Get the most from an urban escape in Surabaya when you book a room at Citihub Hotel @Tunjungan. Located right in the city center, Citihub Hotel @Tunjungan saves you time and travel by letting you wake up right in the heart of the best neighborhood.
          Citihub Hotel @Tunjungan provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience.
          For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
          Each guestroom at Citihub Hotel @Tunjungan is furnished and equipped with handy amenities. Some rooms at Citihub Hotel @Tunjungan are equipped with air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers bottled water in some rooms for when you feel like it is needed.
          It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


          Dining and things to do

          If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
          Enjoy the countless activities offered at Citihub Hotel @Tunjungan. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


          Around the property

          Take advantage of the opportunity to explore Surabaya while in the city. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 300 m away.


          Reasons to stay here

          Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 89% of the city's accommodation.
          This accommodation is highly recommended for its location, scoring higher than 89% of other options in the city.
          It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Surabaya.

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          Amenities and facilities
          Good
          Facilities

          6.6

          Most talked about facilities

          Housekeeping

          7 mentions

          Breakfast

          5 mentions

          Internet

          3 mentions

          Languages spoken

          • English
          • Indonesian

          Internet access

          • Free Wi-Fi in all rooms!
          • Wi-Fi in public areas

          Dining, drinking, and snacking

          • Bar
          • Restaurants

          Cleanliness and safety

          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Face coverings on staff
          • Hand sanitizer
          • Temperature check for guests and staff

          Services and conveniences

          • Convenience store
          • Daily housekeeping
          • Elevator
          • Luggage storage
          • Safety deposit boxes
          • Shops
          • Smoke-free property
          • Smoking area

          Access

          • Check-in [24-hour]
          • Front desk [24-hour]
          • Pets allowed

          Getting around

          • Car park [free of charge]

          Available in all rooms

          • Air conditioning
          • Desk
          • Free bottled water
          • Hair dryer
          • Non-smoking
          • Satellite/cable channels
          • Shower
          • Toiletries
          • Towels
          • Wi-Fi [free]
          Location
          Gubernur Suryo 1 J, Surabaya Center, Surabaya, Indonesia, 60271
          Excellent
          Location

          8.8

          Airports

          • Juanda International Airport (SUB)
            13.7 km
          • Abdul Rachman Saleh Airport (MLG)
            75.0 km

          Public transportation

          • Gubeng Train Station
            980 m 6 min drive
          • Pasar Turi Train Station
            2.1 km 9 min drive

          Hospital or clinic

          • Puskesmas Kedungdoro
            560 m

          Shopping

          • Tunjungan Plaza
            310 m

          Convenience store

          • On-site

          Cash withdrawal

          • ATM
            250 m 7 min walk
          What's nearby

          Popular landmarks

          • Tunjungan Plaza
            310 m
          • Monkasel (Submarine Monument)
            1.1 km
          • Tugu Pahlawan
            2.0 km
          • Suramadu National Bridge
            2.1 km
          • Bungkul Park
            3.1 km
          • Surabaya Town Square
            3.8 km
          • Sampoerna Museum
            3.8 km
          • Surabaya's Zoo
            3.8 km
          • Pakuwon Food Festival
            6.6 km
          • Masjid Nasional Al Akbar Surabaya
            8.7 km

          Nearby landmarks

          • Monumen Gubernur Suryo
            20 m
          • Grahadi Building
            20 m
          • Joko Dolog Buddhist Statue
            190 m
          • BNI Bank
            200 m
          • Joko Dolog Statue
            200 m
          • Surabaya Tourism Information Center
            220 m
          • Balai Pemuda
            230 m
          • Transnet
            250 m
          • Taman Prestasi
            280 m
          • Tunjungan Plaza
            310 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-2 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib may be requested directly from the property.
          Children 3-9 year(s)
          Must use an extra bed
          If you need an extra bed, it will incur an additional charge.
          Guests 10 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • The property requires a refundable security deposit of IDR 200000 upon check-in.
          • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
          • When booking more than 5 rooms, different policies and additional supplements may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from14:00
          • Check-out until12:00

          The property

          • Number of rooms 34

          Parking

          • Daily parking fee0 IDR

          Reviews of Citihub Hotel @Tunjungan from real guests

          Provided by verified guests of Agoda
          7.7
          /
          10
          Cleanliness7.8
          Facilities6.6
          Location8.8
          Room comfort and quality8.0
          Service7.4
          Value for money7.9
          High score for Surabaya
          Rating
          9+ Exceptional (28)
          8-9 Excellent (31)
          7-8 Very Good (41)
          6-7 Good (21)
          <6 Below Expectation (32)
          Time of the year
          Mar - May (34)
          Jun - Aug (39)
          Sep - Nov (41)
          Dec - Feb (39)
          All guests (262)
          All room types
          All languages

          Show reviews that mention 

          Showing 153 verified guest comments
          12345
          10.0
          Exceptional
          Ajmal from United States
          Couple
          Standard Twin
          Stayed 1 night in August 2019

          The best budget hotel. Friendly staff great location and very clean rooms and all property. I certai”

          I would like to add that not just the hotel near tunjungan plaza but the grand citihub is also as good if not better!! I believe all citihub hotels are as great so I do highly recommend it.and also worth mentioning that they have a little convince store and a laundromat on the property so don't have to go out for basic needs.

          Reviewed August 12, 2019

          See room deals

          10.0
          Exceptional
          wahyu from Indonesia
          Couple
          Standard King
          Stayed 1 night in April 2022

          Very clean & nice furniture”

          RECOMENDED !!!! Location is just walk away from tunjungan plaza, free parking… staff is very nice and helpfull. Bed is very clean and nice all furniture work well..

          Reviewed April 10, 2022

          See room deals

          10.0
          Exceptional
          David from Indonesia
          Solo traveler
          Standard Twin
          Stayed 1 night in December 2021

          Exceptional”

          Good place for stay

          Reviewed December 13, 2021

          See room deals

          9.2
          Exceptional
          Atik from Indonesia
          Family with teens
          Standard Twin
          Stayed 1 night in February 2020

          Kelebihan dekat mall”

          Staffnya ramah, kalau pagi bs menikmati car free day di jalan tunjungan

          Reviewed February 17, 2020

          See room deals

          9.2
          Exceptional
          Hendra from Indonesia
          Family with young children
          Standard Twin
          Stayed 1 night in January 2022

          Good”

          Great, clean bed, good location

          Reviewed January 06, 2022

          See room deals

          9.6
          Exceptional
          IWAN from Indonesia
          Couple
          Deluxe Room - King Bed
          Stayed 1 night in November 2019

          Exceptional”

          Value for money

          Reviewed November 12, 2019

          See room deals

          8.4
          Excellent
          Irma from Indonesia
          Solo traveler
          Standard Twin
          Stayed 2 nights in March 2020

          Excellent”

          Please, the hot water pot machine was very dirty inside, not clean..

          Reviewed March 17, 2020

          See room deals

          8.8
          Excellent
          Setyo from Indonesia
          Group
          Standard King
          Stayed 1 night in August 2019

          Its overall okey”

          Letak strategis

          Reviewed February 06, 2020

          See room deals

          8.0
          Excellent
          Bambang from Indonesia
          Solo traveler
          Standard Twin
          Stayed 1 night in December 2018

          Great stay”

          Great stay, great location

          Reviewed January 15, 2019

          See room deals

          8.0
          Excellent
          hafieza from Singapore
          Solo traveler
          Standard King
          Stayed 1 night in December 2019

          STAFF IS SO RUDE”

          MY TRAVELER IS SO DISAPPOINTED ON E STAFF SERVICE.. RUDE AND UNPOLITE..

          Reviewed December 24, 2019

          See room deals

          6.8
          Good
          Amanda from Indonesia
          Couple
          Standard Twin
          Stayed 2 nights in December 2020

          Good”

          Overall is a good place to stay. The hotels is near with gubeng station and TP mall

          Reviewed January 28, 2021

          See room deals

          2.8
          Abhist from India
          Solo traveler
          Standard King
          Stayed 2 nights in September 2019

          worst hotel with impolite staff”

          very rude and uneducated staff mosquitoes everywhere The breakfast menu voucher is useless as they have very limited menu and they can't customize. Staff also does not know how to handle customers queries and are most answered as "NO". Wont stay in this hotel and wud never recommend anyone.

          Reviewed September 21, 2019

          See room deals

          2.0
          Yolanda from Indonesia
          Business traveler
          Standard King
          Stayed 2 nights in May 2022

          Acceptable”

          bener" not recommed bgt hotelnya, staff nya cari cuan masa gk ngrokok di dlm kenak denda , paling ya duitnya masuk kantong. take care guys yg nginep disini

          Reviewed May 13, 2022

          See room deals

          8.0
          Excellent
          Shirley from Indonesia
          Family with young children
          Standard Twin
          Stayed 1 night in October 2014

          Premium Backpacker Hotel at Great Location”

          In-room music, cleanliness, jet shower

          My kid and I love this hotel. Very very clean. Parquet floor, 32 inch TV, in room music. Air con + King Koil bed + two massive pillows for each bed = comfortable deep sleep. We bought extra mineral water from the mini store in front of reception (price is about the same as K-Mart or Indomaret). We stayed at Room which is right next to the lift. Maybe that's the reason why I could not get signal (am using Halo Telkomsel card). Wifi is average, could connect but not always stable. No breakfast, no towel, no amenity but we were already prepared (however I think IDR 5k is still a good price for the towel, since afterwards you do not to pack wet heavy towels). Citihub does not provide breakfast but we can eat the the simple cafe next to the lobby. To go to Tunjungan Plaza, we can cross Gubernur Suryo Street (there is a zebra cross, very short walking distance from Citihub), walk behind then use overhead bridge in front of KFC / Ranch market. There are 4 Citihub hotels in Surabaya and this one is the most expensive. If only the price can be slightly reduced.

          Reviewed October 27, 2014

          See room deals

          10.0
          Exceptional
          Ruoyan from Singapore
          Couple
          Standard King
          Stayed 1 night in October 2017

          Good choice in Surabaya”

          Location: Hotel is just opposite Tunjungan Plaza, the biggest mall in Surabaya with a good variety of food & retail options, huge enough to keep you occupied after dinner, since not much night life in the city. Room: Clean & Spacious room with TV & comfortable bed, plus consistent hot/cold shower. Only point to note is that the room door needs to be slam shut in order to lock, hence you might be awoken by doors slamming even in the odd hours. Breakfast was a rp40,000 voucher which you can choose from a menu, which taste decent. Hotel: Staff was friendly and offered their help to the best of their ability when approached. There is a mini mart in the lobby selling a wide variety of drinks & snacks with complimentary hot water. Overall: A good choice in Surabaya!

          Reviewed October 26, 2017

          See room deals

          9.2
          Exceptional
          Jian from Malaysia
          Group
          Standard Twin
          Stayed 2 nights in August 2017

          Cheap and good location ”

          Just located Tunjungan Plaza which one of the bigger shopping mall in Surabaya. The location is great and convenient to every where.

          Reviewed August 15, 2017

          See room deals

          8.4
          Excellent
          Andrew from Singapore
          Family with teens
          Standard Twin
          Stayed 3 nights in December 2017

          Excellent”

          Citihub Hotel @Tunjungan location is great, just across TP. However, the free WiFi in the rooms is not stable, and sometimes slow.

          Reviewed December 14, 2017

          See room deals

          7.0
          Very good
          Andreas from Indonesia
          Couple
          Standard Twin
          Stayed 1 night in December 2015

          A decent mini hotel in the heart of Surabaya”

          the location

          I spent a night in this hotel with my wife. To my opinion the hotel was a bit tiny. The lobby was not spacious enough to accept the guests in parallel with the small parking space. As a budget hotel, they didn't provide towels and amenities. You got to pay to have them. The wifi internet connection was not so good though. However, the bedroom was pleasant. The room was surprisingly spacious for a budget hotel and I praise its cleanliness. The best thing about this hotel is definitely the location. Located in the front of Tunjungan Plaza Shopping Mall provides a convenient shopping experience. Just cross the street and you're there. Overall this is not a cheap hotel compared to the facilities. But anyway, you're in the heart of Surabaya after all.

          Reviewed January 06, 2016

          See room deals

          8.3
          Excellent
          Gita from Indonesia
          Solo traveler
          Standard King
          Stayed 1 night in November 2015

          Small but comfortable.”

          Location, clean, good price

          Wide space and clean hotel. Did not expect it from this hotel as it looks small and the price is not expensive. Location is very near to the Tunjungan Plaza, only across the street.

          Reviewed November 10, 2015

          See room deals

          7.6
          Very good
          Ibnu from Indonesia
          Solo traveler
          Standard Twin
          Stayed 2 nights in May 2017

          Very good”

          Quite nice hotel for solo traveler during transit for a day or two in Surabaya. They provide washing and drying machine but too bad when I stayed there recently the drying machine was out of service. So I had to call a pick up and deliver laundry service since I had many dirty clothes from the Labuan Bajo trip earlier.

          Reviewed September 07, 2017

          See room deals

          12345
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