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Exterior view, Citadines Uplands Kuching in Kuching
1 Bedroom Executive, Citadines Uplands Kuching in Kuching
Swimming pool [outdoor], Citadines Uplands Kuching in Kuching
Swimming pool [outdoor], Citadines Uplands Kuching in Kuching
Fitness center, Citadines Uplands Kuching in Kuching
a man sitting on a couch reading a book, Citadines Uplands Kuching in Kuching
Citadines Uplands Kuching

Removed from saved list

8.3

Excellent

7,130 reviews

7,130 reviews

Housekeeping175
Shops55
View32
See map

8.6

Excellent

Location rating score

Excellent location - 1.83 kilometers from city center
Parking
FREE
Popular landmarks
Cat Monument 2.3 km
Chinese Museum 2.5 km
Sarawak Museum 2.5 km
Kuching Esplanade 2.7 km
Sarawak Orchid Garden 4.8 km
Cat Museum 6.1 km
Semenggoh Nature Reserve 15.6 km
Jong's Crocodile Farm & Zoo 20.1 km
Mount Santubong 22.1 km
Sarawak Cultural Village 24.2 km
Nearby landmarks
tHe Spring Open Car Park 140 m
tHe Spring Premium Car Park 170 m
The Spring Shopping Mall 270 m
Swinburne Multi-storey Car Park 520 m
Multimedic Specialist And Maternity Centre 540 m
Lim Medical Clinic 700 m
Car Park Kompleks Persekutuan Kuching 750 m
KinCentre Pharmacy 920 m
Unaco Supermarket SDN Bhd 950 m
Arena Sukan 970 m

Citadines Uplands Kuching

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Malaysia, 93350 - See map

Make your best journey to Kuching with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Kuching City Center part of Kuching, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Semenggoh Nature Reserve. Rated with 4 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.

Highlights

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Free Wi-Fi in all rooms!

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Staff Vaccination

Hygiene Plus

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Pets allowed

Fitness center

Swimming pool [outdoor]

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

7 travelers have booked today.

Value for money8.3
Location rating8.6
Nearest airportKuching International Airport (KCH)
Distance to airport5.7 km

Rooms available at Citadines Uplands Kuching

Excellent
Room comfort & quality

8.4

2-Bedroom Premier Apartment
...
  • Room size: 67 m²/721 ft²
  • City view
  • 2 single beds and 1 king be...
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1 Bedroom Premier
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 queen bed
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2-Bedroom Executive
...
  • Room size: 58 m²/624 ft²
  • Outdoor view
  • 1 king bed and 1 single bed
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Studio Premier
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed or 1 queen bed
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1 Bedroom Executive
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 queen bed or 1 king bed
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One Bedroom Premier Apartment
...
  • Room size: 44 m²/474 ft²
  • Shower
  • 1 queen bed
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2 Bedroom Executive Apartment
...
  • Room size: 58 m²/624 ft²
  • Kitchenette
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One Bedroom Executive Apartment
...
  • Room size: 40 m²/431 ft²
  • Kitchenette
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One Bedroom Executive Apartment
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Other
...
  • Room size: 58 m²/624 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Citadines Uplands Kuching?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Citadines Uplands Kuching?

Citadines Uplands Kuching is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 16 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Citadines Uplands Kuching also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Citadines Uplands Kuching has a car park right on site for maximum convenience. Parking is available for a fee of 4 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuching with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Citadines Uplands Kuching?

Wake up to a great continental breakfast at Citadines Uplands Kuching. Asian breakfast is available for guests. There's an additional charge of 42.4 MYR for adults and 22 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Can business events be hosted at Citadines Uplands Kuching?

On-site venues and convenient event services make Citadines Uplands Kuching an ideal choice for hosting events such as seminars and meetings. The venue available at the hotel can accommodate up to 12 people. An extensive range of facilities and services including free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Citadines Uplands Kuching?

Citadines Uplands Kuching does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Citadines Uplands Kuching?

The closest airport is Kuching International Airport, 5.6 km away from Citadines Uplands Kuching.

What restaurants are nearby Citadines Uplands Kuching?

Citadines Uplands Kuching is located in Kuching City Center, famous for good restaurants such as Kopi O Corner, Ceylonese Restaurant and Swee Kang Ais Kacang.

What popular shopping places are close to Citadines Uplands Kuching?

Citadines Uplands Kuching is located in Kuching City Center area which features shopping places such as CityOne Megamall, The Spring Shopping Mall and Vivacity Megamall.

What are popular attractions near Citadines Uplands Kuching?

Citadines Uplands Kuching is located in Kuching City Center area, which is famous for attractions such as Kuching Esplanade, Sarawak Museum and Chinese Museum.

What popular natural sightseeing spots are close to Citadines Uplands Kuching?

Citadines Uplands Kuching is located in the Kuching City Center area, which is famous for natural sightseeing destinations such as Sama Jaya Nature Reserve, Tanjung Sipat and Ward Point.

See map

Explore the neighborhood

What people love about Citadines Uplands Kuching

  • 9.2

    Exceptional
    Cleanliness

    "Room is clean."

    Cammelia

    |

    January 5, 2023

  • 10

    Exceptional
    Cleanliness

    "Overall clean and good."

    Irene

    |

    July 12, 2022

  • 9.6

    Exceptional
    Location

    "Location good."

    Daphne

    |

    December 15, 2022

Overall rating:

8.3

Excellent
7,130 reviews
Cleanliness
8.4
Facilities
8.2
Location
8.6
Read all reviews >
What travelers say they love:
The room is spacious and staff is helpful.
AJ from Malaysia
Business traveler
More about Citadines Uplands Kuching

More about Citadines Uplands Kuching

Citadines Uplands Kuching

Take everything available in Kuching with a comfort stay at Citadines Uplands Kuching.
Citadines Uplands Kuching provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Kuching.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Citadines Uplands Kuching is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Citadines Uplands Kuching include special design features like a separate living room. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Citadines Uplands Kuching. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it.
Enjoy the countless activities offered at Citadines Uplands Kuching. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.
Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Get a photograph of yourself in front of Kuching Esplanade located 2.6 km away, a must-see for anyone visiting Kuching.

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Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Breakfast

181 mentions

Housekeeping

173 mentions

Swimming Pool

64 mentions

Internet

35 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Coffee shop
  • Kitchen
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible vanities
  • Adjustable height hand-held shower wand
  • Air conditioning
  • Alarm clock
  • Audible alarm
  • Bathrobes
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Dressing room
  • DVD/CD player
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Full kitchen
  • Hair dryer
  • Hand sanitizer
  • High floor
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • Lever handle on door
  • Linens
  • Microwave
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Self-closing door
  • Separate dining area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Continental
  • Vegetarian
  • Buffet

Location

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Malaysia, 93350
Excellent
Location

8.6

Airports
  • Kuching International Airport (KCH)
    5.7 km
  • Tanjung Manis Airport (TGC)
    118.1 km
Hospital or clinic
  • Multimedic Specialist And Maternity Centre
    540 m
Shopping
  • Satok Weekend Market
    4.3 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    190 m

What's nearby

Popular landmarks
  • Cat Monument
    2.3 km
  • Chinese Museum
    2.5 km
  • Sarawak Museum
    2.5 km
  • Kuching Esplanade
    2.7 km
  • Sarawak Orchid Garden
    4.8 km
  • Cat Museum
    6.1 km
  • Semenggoh Nature Reserve
    15.6 km
  • Jong's Crocodile Farm & Zoo
    20.1 km
  • Mount Santubong
    22.1 km
  • Sarawak Cultural Village
    24.2 km
Nearby landmarks
  • tHe Spring Open Car Park
    140 m
  • tHe Spring Premium Car Park
    170 m
  • The Spring Shopping Mall
    270 m
  • Swinburne Multi-storey Car Park
    520 m
  • Multimedic Specialist And Maternity Centre
    540 m
  • Lim Medical Clinic
    700 m
  • Car Park Kompleks Persekutuan Kuching
    750 m
  • KinCentre Pharmacy
    920 m
  • Unaco Supermarket SDN Bhd
    950 m
  • Arena Sukan
    970 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The breakfast is continental.
  • Breakfast is served from 06:30 AM to 10:30 AM.
  • Please note that shuttle service is provided but its chargeable at RM15.90 per person per ride. The shuttle service is only available from 9AM – 5PM with 48 hours notice prior to arrival date. Please contact the hotel directly for this arrangement.
  • Cash payments are accepted only in Malaysian Ringgit. No other currencies are accepted and foreign currency exchange services are not available at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee16 MYR
Extras
  • Breakfast charge (unless included in room price)42.4 MYR
The property
  • Non-smoking rooms/floorsno
  • Number of rooms 215
  • Year property opened2012
Parking
  • Daily parking fee4 MYR

Reviews of Citadines Uplands Kuching from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.4
Facilities8.2
Location8.6
Room comfort and quality8.4
Service8.3
Value for money8.3
High score for Kuching
Rating
9+ Exceptional (678)
8-9 Excellent (371)
7-8 Very Good (630)
6-7 Good (227)
<6 Below Expectation (285)
Time of the year
Mar - May (495)
Jun - Aug (537)
Sep - Nov (564)
Dec - Feb (595)
All guests (5,265)
All room types
All languages

Show reviews that mention 

Showing 2,191 verified guest comments
12345
10.0
Exceptional
Estee from Malaysia
Family with teens
2-Bedroom Executive
Stayed 2 nights in July 2022

Awesome stay! ”

Booked 2 nights with my parents although we are locals, I needed a quiet place to stay on my visit from Singapore. I'd say I was really impressed. The room was splendid. Clean, adequate and lovely. The bed was super comfortable and ac was cold. It was quiet as well. What could be improved was probably some bottled water in the room? Although there was a kettle and jug but prefer bottled water for hygiene purposes. Didn't get to visit the pool or amenities so wouldn't comment on that. But yes, the 2 bedrooms apartment was really awesome. I'm really impressed. And oh, we got the room that was greeted by the beautiful sunrise facing the spring. That was a bonus! Definitely coming back.

Reviewed July 08, 2022

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Dear Estee, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded July 12, 2022
Citadines Uplands Kuching
10.0
Exceptional
Diomira from Malaysia
Couple
Studio Premier
Stayed 3 nights in June 2022

Great hotel”

The hotel was good, the room was clean, surrounding area was clean. There’s a coway machine in the halls, made it easier for us to get cold water. The pool was tempting but I didnt get to swim this time round. They gym was sufficient and there was breakfast sent to the room. Overall stay was awesome. Would love to come over again. The Spring Shopping mall was just opposite the hotel. Vivacity mall was RM7 bucks by grab ride so everything was really awesome. Tqq

Reviewed July 04, 2022

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Dear Diomira, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Responded July 04, 2022
Citadines Uplands Kuching
10.0
Exceptional
Rasheeda from Malaysia
Couple
2-Bedroom Premier Apartment
Stayed 1 night in June 2022

Exceptional”

The location is great. Very near to a mall as you can walk for 2 minutes to get there. Near to hospital, tourist attractions, restaurants and riveefront. The unit is very clean and cosy. Value for money. Staff are very helpful and friendly. It would be better if we could get our room on time when we check in accoeding to the time allocated. We got our room at around 5 pm which is 2 hrs from the check in time. Please improve on that.

Reviewed June 29, 2022

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Dear Rasheeda, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

Responded July 04, 2022
Citadines Uplands Kuching
10.0
Exceptional
Janesha from Malaysia
Group
Studio Premier
Stayed 1 night in March 2022

The Best”

Its a good stay even though i dont get my twin bed. It is very clean and the staff is very friendly hihi. Will come back again to this hotel in the future. Too sad i dont get to stay there even for a 12hours bcs i check in late at 8pm and check out 730am rushing to next event hahaha the view was so nice and the room is quiet. Overalll soooooo goooddddddd hihi love ittt! Thanks Citadines !

Reviewed March 26, 2022

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Dear Janesha, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded March 28, 2022
Citadines Uplands Kuching
10.0
Exceptional
Amiruddin from Malaysia
Family with young children
2-Bedroom Premier Apartment
Stayed 3 nights in October 2019

Excellent Hotel To Stay”

I have been to many hotel, it seems that this hotel is really excellent. The room, is clean and the staff at the reception counter during the check-in was really help full. We arrived early and he assisted us. Thank you, you did a great job!! The room service was also fantastic. Sure, we will come again when visiting Kuching.

Reviewed October 20, 2019

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Dear Amiruddin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Responded October 30, 2019
Citadines Uplands Kuching
10.0
Exceptional
Foong from Malaysia
Business traveler
Studio Premier
Stayed 2 nights in June 2020

Strongly Recommend”

Spotlessly clean and big room, it has a fully equipped kitchen, with all the cutlery nicely placed inside a drawer, including wine glass for your romantic night. The view from window are to die for, facing the Spring Shopping Mall for your convenient of shopping. Staff at the reception are very friendly and helpful. 10/10 which I rarely give, and I strongly recommend.

Reviewed June 24, 2020

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Dear Foong, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded July 01, 2020
Citadines Uplands Kuching
10.0
Exceptional
Ajah from Malaysia
Family with teens
2-Bedroom Premier Apartment
Stayed 1 night in October 2019

TERBAIK”

We had a great, spacious room. Upkeep was perfect at this hotel, it looked brand new. Our bed was comfortable. We liked that! It was a quiet hotel and we slept great! Breakfast was also good. We found the front desk to be friendly and helpful as well. Recommended.

Reviewed October 29, 2019

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Dear Ajah, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded October 30, 2019
Citadines Uplands Kuching
10.0
Exceptional
ANGELIZA from Malaysia
Couple
Studio Premier
Stayed 1 night in March 2021

our third home and will always be !”

whenever we feel tired after our shifts, we will always stay here because its closer to where we work than from where we usually travel back and forth from bau to kuching. staffs are always welcoming and warm. rooms are in tiptop condition. room maids attended us with quick response shortly after our requirements aliased with the front reception. we as hoteliers are still learning everyday and i can say as a front receptionist myself, was inspired to see how this staffs were trained to attend request and complaints with immediate response. keep it up citadines crew! all the best always!

Reviewed April 17, 2021

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Dear Angeliza, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded April 26, 2021
Citadines Uplands Kuching
10.0
Exceptional
Sanny from Malaysia
Couple
Studio Premier
Stayed 1 night in December 2020

Excellent!! ”

I stayed one night at the Premier Studio room with my sister., we both had a tremendous pleasant stay at the hotel. The staffs at the receptionist at the counter are very professional, friendly and helpful. I will definitely come back to the hotel soon. To the staffs who's working on 20/12 (morning shift till 3am) on the date, you both are super excellent! Thank you so much for your e helpful response to our request on that day. See you again.

Reviewed December 25, 2020

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Dear Sanny, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded December 29, 2020
Citadines Uplands Kuching
10.0
Exceptional
Shahlan from Singapore
Family with teens
2-Bedroom Executive
Stayed 1 night in November 2019

Fantastic location”

I love this hotel. It is about 8 km from the airport and there is a shopping mall just across the road. Our room is spacious and has 2 toilets & 2 bedrooms. The furniture and devices work well. We were blessed with great views. Check-in/out was really smooth. The staff smile all the time and were very friendly. The breakfast spread was not much but it was delicious. I look forward to come back here again.

Reviewed November 23, 2019

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Dear Shahlan, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Responded November 29, 2019
Citadines Uplands Kuching
10.0
Exceptional
PATRICIA from Malaysia
Couple
Studio Premier
Stayed 2 nights in June 2020

Very nice hotel”

Despite the RMO, the hotel still open for domestic traveller. I had fun writing my work because of the great wifi connection in the room. The studio I stayed was spacious, with kitchen and microwave and functioned each time I heating my food. Even though the breakfast was simple, it was ok for me who are very concern of calories intake and diet. located next to spring mall, and above my favourite dot waffle, this hotel was great!

Reviewed June 12, 2020

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Dear Ms Patricia, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded June 22, 2020
Citadines Uplands Kuching
10.0
Exceptional
Siew from Malaysia
Family with young children
1 Bedroom Premier
Stayed 5 nights in April 2019

Clean and comfortable, good service, great facilities!”

Thanks for the housekeeping that keep our room and toilet clean. Bed are comfortable, room is spacious and we love the pantry! Full facilities provided! good value stay and very convenient.

Reviewed April 14, 2019

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Dear Siew, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Assistant Residence Manager

Responded April 26, 2019
Citadines Uplands Kuching
10.0
Exceptional
Nurhanani from Malaysia
Family with young children
2-Bedroom Premier Apartment
Stayed 1 night in March 2021

Exceptional”

Great hospitality shown by the receptionist from the moment we called through phone to ask about the room until my mother checked in. Despite this global pandemic, they also managed to provide full set of amenities. Twas an enjoyable stay except for the parking, I would suggest anyone who wants to check in here do check in first and collect your room key to access in/out from basement parking. Overall, great service!

Reviewed March 11, 2021

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Dear Nurhanani, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

Responded March 16, 2021
Citadines Uplands Kuching
10.0
Exceptional
KHAIRUNNISA from Malaysia
Solo traveler
Studio Premier
Stayed 1 night in July 2021

THE BEST PLACE TO STAY FOR SOLO TRAVELERS”

CHECK IN ON 28 JULY 2021 & THIS PLACE THE MOST BEST PLACE I EVER STAY. THE HOSPITALITY IS VERY GOOD.. THE STAFF IS NEVER LEAVE ME WHEN I NEED THEM. TQ SO MUCH. THIS PLACE IS VERY MEANINGFUL TO ME. GOOD LUCK I WISH YOU ALL HAPPY AND HAVE A GOOD BUSINESS IN FUTURE.

Reviewed July 29, 2021

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Dear Khairunnisa, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded August 02, 2021
Citadines Uplands Kuching
10.0
Exceptional
Anwar from Malaysia
Family with young children
Studio Premier
Stayed 3 nights in January 2020

Higly recommended place to stay ”

room is nice, clean, very convenient because can cook.facilities provided is almost completed for family traveller like us. swimming pool was available for my kid. really enjoy staying here. thanks agoda & citadines

Reviewed January 21, 2020

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Dear Anwar, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded January 21, 2020
Citadines Uplands Kuching
10.0
Exceptional
INTAN from Malaysia
Couple
1 Bedroom Executive
Stayed 5 nights in June 2022

Superb hotel”

I really love this hotel. Stay for 5 night. Everything I like here. Very convenient to bring family, honeymoon, and for work. The only things, due to COVID, food for breakfast will be send to the room. Just chill n wait. 🤭 must choose hotel in Sarawak. A bit far to waterfront, but don't worry can take grab. Closer to airport. ♥️

Reviewed June 27, 2022

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Dear Intan, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Responded June 29, 2022
Citadines Uplands Kuching
10.0
Exceptional
Tantiana from Malaysia
Solo traveler
Studio Premier
Stayed 1 night in June 2020

Safe place for solo ladies traveller”

Its safe, clean, comfy for a solo business traveller like me. Staff is polite and respect your privacy. Attentive to request too. Recommended. Very near to shopping mall.

Reviewed May 10, 2022

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Dear Tantiana, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded May 10, 2022
Citadines Uplands Kuching
10.0
Exceptional
Lythmee from Malaysia
Group
2-Bedroom Executive
Stayed 1 night in September 2020

Best for weekend getaway”

It is worth paying but perhaps giving guest option on breakfast is better instead of standardise for all (to choose during check-in for sufficient prep time, maybe). Delivery mechanism is good but food option is a little bit off compared to eating at the café. Otherwise, it defeat my statement as worth the value.

Reviewed September 28, 2020

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Dear Ms Lythmee, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about the Grab & Go breakfast. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and the breakfast operator, and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager

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Citadines Uplands Kuching
10.0
Exceptional
Kit from Malaysia
Couple
Studio Premier
Stayed 1 night in November 2019

Good Place to be Considered for a more Leisure Trip”

Apart from having a shopping complex just opposite the place (is within walking distance via pedestrian bridge), there are many different claw machines at ground floor as entertainment. There are nice cafe serving nice pizza and waffle located at the ground floor as well. Few cafe can be found next to the building.

Reviewed November 04, 2019

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Dear Kit, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded November 13, 2019
Citadines Uplands Kuching
10.0
Exceptional
Bob from Malaysia
Solo traveler
Studio Premier
Stayed 1 night in January 2020

Excellent ”

Overall experience was so privacy and peaceful. The room was so clean and the staff was so friendly. Hotel location near to the spring. Definitely will come again. Btw i love the swimming pool

Reviewed January 20, 2020

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Dear Bob, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager

Responded January 21, 2020
Citadines Uplands Kuching
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