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Cicilia Saigon Hotels & Spa
Cicilia Saigon Hotels & Spa
Cicilia Saigon Hotels & Spa
Cicilia Saigon Hotels & Spa
Cicilia Saigon Hotels & Spa
Cicilia Saigon Hotels & Spa
Cicilia Saigon Hotels & Spa

Removed from saved list

8

Excellent

1,448 reviews

1,448 reviews

Housekeeping13
Breakfast7
24-hour front desk1
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Vòng xoay Phù Đổng Thiên Vương

70 m

Zen Plaza

130 m

Pour Homme

130 m

Nguyen Du Stadium

160 m

Shimmer Silver

170 m

Popular landmarks
Ben Thanh Market

600 m

The Independence Palace

660 m

War Remnants Museum

840 m

Central Post Office

1.1 km

Saigon Notre Dame Cathedral

1.1 km

Closest landmarks
Nu Cuoi Duyen Dental Clinic

30 m

Benh Vien Mat Sai Gon

210 m

New Saigon Bar

250 m

Lechat Silk

300 m

Tao Đàn Park

300 m

Cicilia Saigon Hotels & Spa

12D Cach Mang Thang 8 Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam, 700000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in District 1, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous War Remnants Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Ho Chi Minh City

Check-in [24-hour]

Airport transport

Inside city center

490 meters to Golden Dragon Water Puppet Theater

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Shuttle service

Complimentary WIFi in all rooms

Hot tub

Sauna

Check-in/out [express]

Luggage storage

This property is in high demand!

26 travelers have booked today.

Value for money7.8
Distance to city center0 km
Location rating8.5
Nearest airportTan Son Nhat International Airport (SGN)
Distance to airport6.4 km

Rooms available at Cicilia Saigon Hotels & Spa

Premium Deluxe Double Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Double with Window
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Signature Double Room
...
  • Room size: 35 m²/377 ft²
  • Park view
  • 1 double bed
Enter dates to see prices
Panorama 2 Bedroom Suite
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed & 1 king bed & 1...
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Deluxe Twin with Window
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Studio Family
...
  • Room size: 37 m²/398 ft²
  • Park view
  • 2 queen beds
Enter dates to see prices
Gold King Room
...
  • Room size: 37 m²/398 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Signature Suite
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Signature Twin or Double with City View
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior Double with Window
...
  • Room size: 17 m²/183 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Cicilia Saigon Hotels & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Cicilia Saigon Hotels & Spa?

Cicilia Saigon Hotels & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 575000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Cicilia Saigon Hotels & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. If you're looking for an easy way to get around Ho Chi Minh City with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Cicilia Saigon Hotels & Spa?

Wake up to a great buffet breakfast at Cicilia Saigon Hotels & Spa.

What are my dining options at Cicilia Saigon Hotels & Spa?

Cicilia Saigon Hotels & Spa features 02 on-site restaurants for your dining convenience.

What is the smoking policy at Cicilia Saigon Hotels & Spa?

Cicilia Saigon Hotels & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Cicilia Saigon Hotels & Spa?

Restaurants including Royal Revolving Restaurant, Steak Deli and La Passion Fine Wine Bar are popular in Cicilia Saigon Hotels & Spa’s neighborhood which is known as District 1.

What popular shopping places are close to Cicilia Saigon Hotels & Spa?

Shopping options in Cicilia Saigon Hotels & Spa’s District 1 neighborhood include Ben Thanh Market, Benthanh Street Food Market and Vincom Center.

What are popular attractions near Cicilia Saigon Hotels & Spa?

Guests at Cicilia Saigon Hotels & Spa can easily visit Central Post Office, The Independence Palace and Saigon Notre Dame Cathedral located in the District 1 area.

What popular natural sightseeing spots are close to Cicilia Saigon Hotels & Spa?

Cicilia Saigon Hotels & Spa’s nearby natural sights include Can Gio Mangrove Biosphere Reserve and TransOcean located in the same District 1 area.

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See map

Explore the neighborhood

What people love about Cicilia Saigon Hotels & Spa

  • 8.4

    Excellent
    Breakfast

    "This hotel is very decent, low rates, and the buffet breakfast is definitely something you should not miss."

    Riaan

    |

    July 30, 2022

  • 7.2

    Very good
    Location

    "Pro: Location: close to markets and not too far away from city center."

    Kim

    |

    July 25, 2022

  • 10

    Exceptional

    "Good hotel with services"

    Kwa

    |

    July 4, 2022

Property ranking|Compared to 4,205 Ho Chi Minh City properties
See all rankings
Room size
36 sqm.
Cheapest price score
Location score
8.5/10
Cleanliness score
8/10
Bigger than
95
%
of Ho Chi Minh City properties
Better than
93
%
of Ho Chi Minh City properties
Better than
90
%
of Ho Chi Minh City properties
Better than
89
%
of Ho Chi Minh City properties
Overall rating:

8

Excellent
1,448 reviews
Cleanliness
8.0
Facilities
7.4
Location
8.5
Read all reviews >
What travelers say they love:
Close to all the market fun place and so comfortable
Thinh from United States
Couple
More about Cicilia Saigon Hotels & Spa

More about Cicilia Saigon Hotels & Spa

Cicilia Saigon Hotels & Spa

You'll love the exceptional convenience during your stay at Cicilia Saigon Hotels & Spa, located right in the heart of the city center, with an easy access to everything in Ho Chi Minh City.
The superior services and facilities offered at Cicilia Saigon Hotels & Spa will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Ho Chi Minh City can be assisted with taxi, car hire and shuttle services available.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Cicilia Saigon Hotels & Spa. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Cicilia Saigon Hotels & Spa. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Cicilia Saigon Hotels & Spa offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Cicilia Saigon Hotels & Spa, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Cicilia Saigon Hotels & Spa with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna.


Around the property

While in Ho Chi Minh City, take some time to venture outside of Cicilia Saigon Hotels & Spa. Photograph yourself in front of Central Post Office located 1.0 km away, which people travel great distances to see. Your journey through Ho Chi Minh City can be completed with a short shopping stop at Ben Thanh Market located 590 m away.


Reasons to stay here

Spend less here on rooms than you would at 92% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 89% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 90% of the city's other options.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Breakfast

9 mentions

Housekeeping

6 mentions

Food & Dining

1 mention

Swimming Pool

1 mention

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Available in all rooms

  • Accessible by elevator
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Concierge
  • Desk
  • Free welcome drink
  • Hair dryer
  • Locker
  • Mini bar
  • Mirror
  • Private bathroom
  • Private entrance
  • Refrigerator
  • Shower
  • Slippers
  • Socket near the bed
  • Toiletries
  • Towels
  • Wake up call
  • Window
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Restaurant

  • Cuisine: Asian, Vietnamese
  • Menu: Buffet, A-la-carte
Location
12D Cach Mang Thang 8 Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam, 700000
Excellent
Location

8.5

Airports

  • Tan Son Nhat International Airport (SGN)
    6.4 km
  • Can Tho International Airport (VCA)
    132.0 km

Public transportation

  • Saigon Railway Station
    2.1 km
  • Ben Xe Mien Dong Bus Station
    5.2 km

Hospital or clinic

  • Nu Cuoi Duyen Dental Clinic
    30 m

Shopping

  • Ben Thanh Market
    600 m

Convenience store

  • Family Mart
    140 m

Cash withdrawal

  • ATM
    470 m
What's nearby

Popular landmarks

  • Ben Thanh Market
    600 m
  • The Independence Palace
    660 m
  • War Remnants Museum
    840 m
  • Central Post Office
    1.1 km
  • Saigon Notre Dame Cathedral
    1.1 km
  • A O Show - Lune Production
    1.2 km
  • Saigon Opera House (Ho Chi Minh Municipal Theater)
    1.2 km
  • Bitexco Financial Tower
    1.3 km
  • Ho Chi Minh Squares
    1.5 km
  • Cu Chi Tunnels
    36.9 km

Nearby landmarks

  • Nu Cuoi Duyen Dental Clinic
    30 m
  • Vòng xoay Phù Đổng Thiên Vương
    70 m
  • Zen Plaza
    130 m
  • Pour Homme
    130 m
  • Nguyen Du Stadium
    160 m
  • Shimmer Silver
    170 m
  • H&D Tailor
    170 m
  • Benh Vien Mat Sai Gon
    210 m
  • Gaya
    220 m
  • New Saigon Bar
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • As per Vietnam’s law, a foreigner cannot share a room with a citizen of Vietnam without marriage certification. If a marriage certification is not provided, the property may reject the booking or request to book an extra room.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee575000 VND
  • Distance from city center0 km
  • Travel time to airport (minutes)25

The property

  • Number of bars/lounges01
  • Number of floors9
  • Number of restaurants02
  • Number of rooms 69
  • Year property opened2018
  • Most recent renovation2018
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Cicilia Saigon Hotels & Spa from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.0
Facilities7.4
Location8.5
Service8.1
Value for money7.8
High score for Ho Chi Minh City
Rating
9+ Exceptional (68)
8-9 Excellent (21)
7-8 Very Good (34)
6-7 Good (23)
<6 Below Expectation (45)
Time of the year
Mar - May (64)
Jun - Aug (49)
Sep - Nov (29)
Dec - Feb (49)
All guests (483)
All room types
All languages

Show reviews that mention 

Showing 191 verified guest comments
12345
8.8
Excellent
Divyan from Bahrain
Group
Deluxe Double with Window
Stayed 4 nights in December 2018

GREAT LOCATION. NEW HOTEL! ”

We stayed at Cicilia Saigon Hotel and Spa after reading about 100s of reviews on various sites. Since I was taking my mum and sister on a trip for the Christmas holidays I wanted a hotel close but not right in the midst of all the buzz. Cicilia is a 5-minute walk away from the madness of Bui Vien, ten minutes from Ben Thành market and 15 minutes from the War Remnants Museum. It’s perfect! Great coffee shops all around. Including a Starbucks if you’re interested. The staff are great, the breakfast in the morning is more than sufficient and few things tend to change everyday which made it interesting since I like trying new stuff. PLEASE UNDERSTAND THIS IS A BUDGET HOTEL. So don’t waltz in expecting 24-hour room service, a mesmerising view and all the bells and whistles. That being said, it’s a boutique hotel and it’s a great great place to stay. I recommend it 100%.

Reviewed December 28, 2018

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Dear Valued Guests, Thank you so much for choosing to stay with us as your preferred destination in Saigon. We are glad to know that your recent stay was comfortable. As we always strive to deliver the best of services to our guests every day,our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them. Many thanks again and we look forward to welcoming you back in the near future. Thanks and best regards Ms. Vinh Tu- Front Office Manager

Responded January 01, 2019
Cicilia Saigon Hotels & Spa
9.2
Exceptional
Andru from Indonesia
Group
Premium Deluxe Double Room
Stayed 2 nights in May 2019

Nice hotel with good staff. ”

A nice hotel on a big road in district 1. The staff is great. The hotel is very clean. The facility is top notch. Will stay here again on my next visit to Ho Chi Minh city.

Reviewed May 18, 2019

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Dear M. Andru, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We are very happy to hear such terrific your feedback, we are very happy to know how much you enjoyed your stay experience, especially the service we delivered. I will share your compliments with the entire staff. Reviews such as yours mean a lot. Thanks again, and we look forward to welcoming you back. Best regards, Hotel Management

Responded May 23, 2019
Cicilia Saigon Hotels & Spa
9.6
Exceptional
Hoi from Macau SAR, China
Couple
Studio Family
Stayed 5 nights in December 2018

Clean and good location”

Location of the hotel is close to most of the tourist spots. Everything is within walking distance. Many convenience stores nearby. The room is tidy and spacious. My girlfriend and I were satisfied with the hygiene of bathroom. Staffs were helpful as well. We totally enjoyed our stay in Cicillia Saigon Hotel.

Reviewed January 03, 2019

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Dear Hoi, Thanks for sharing wonderful review about your recent stay in our hotel. We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon. Best regards Ms. Vinh Tu- Front Office Manager

Responded January 03, 2019
Cicilia Saigon Hotels & Spa
9.2
Exceptional
RAUL from Spain
Couple
Premium Deluxe Double Room
Stayed 4 nights in April 2019

Superb hotel in Ho Chi Minh downtown”

Superb hotel in general, nice design, friendly staff, good situation close to the main interest points of Saigon, very good breakfast, with a pool will be amazing. Our room was little but enough and very warm. If I return to Saigon it will be my choice.

Reviewed April 22, 2019

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Dear M. Raul, Thank you very much for your feedback regarding your stay at our hotel. It is always a pleasure to receive such positive feedback. We will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope to see you again. Best regards, Hotel Management

Responded May 23, 2019
Cicilia Saigon Hotels & Spa
7.2
Very good
Thanh from Australia
Couple
Deluxe Double with Window
Stayed 2 nights in July 2019

Very good”

It was just good to stay at the CICILIA hotel, Obviously its convenient location but its claiming 4 star rate should be reviewed as a maintenance has been dropped considerably. Danh Nguyen, SYDNEY, AUSTRALIA.

Reviewed July 10, 2019

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Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. Your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

Responded January 02, 2020
Cicilia Saigon Hotels & Spa
9.6
Exceptional
Arpit from India
Business traveler
Deluxe Double with Window
Stayed 5 nights in July 2019

Location ”

its Best Location for Indian Traveller, Since it is in district 1, Near Walking Street, so many Indian restaurants are nearby.

Reviewed October 11, 2019

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Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

Responded January 02, 2020
Cicilia Saigon Hotels & Spa
8.8
Excellent
HSIN from Taiwan
Group
Deluxe Double with Window
Stayed 4 nights in June 2019

All staff are friendly and helpful.”

My friend and I are Taiwanese, I was so happy to book your hotel when we first time traveled in Vietnam. When I called front desk and told them our bath pipe did not work, a few minutes later, two staff entered our room to repair it right away and I was satisfied with their efficiency. In addition, while we felt hungry ,so we took our instant noodles and told their staff could help us pour hot water inside,they tried their best to help us so much. The most of important is that the staff always help us open the taxi door with umbrella when we get on (off )the taxi, it is really a heart-sweet behavior. Also, the male staff move a scale to our room which can weigh our luggage, he is so helpful. I really appreciated all staff that we had good dream in past four nights.:)

Reviewed September 21, 2019

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Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

Responded January 03, 2020
Cicilia Saigon Hotels & Spa
8.0
Excellent
Minh from United States
Couple
Stayed 1 night in March 2019

Nice and clean, but tiny room”

I recently booked the hotel, I saw that it was newer and clean with good reviews. But when I got to the room it was a lot smaller than the pictures. The room probably had 2-3 feet on 3 sides. Didn’t have much space to open any suitcases.

Reviewed March 08, 2019

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Dear Minh, Thanks for sharing your review about the recent stay in our hotel. We are so regret to know that our room size did not meet your expectation. Once again, Please accept our sincerest apologies for the inconvenience caused for you. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Thanks and best regards

Responded March 13, 2019
Cicilia Saigon Hotels & Spa
10.0
Exceptional
Phong from Vietnam
Business traveler
Deluxe Double with Window
Stayed 1 night in July 2019

Will definitely come back”

Staff was super friendly and polite, room was beautiful, hotel is modern and very clean. Cool experience with 360 degree revolving lounge bar on the rooftop.

Reviewed July 29, 2019

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Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

Responded January 02, 2020
Cicilia Saigon Hotels & Spa
9.2
Exceptional
Dai
Family with teens
Studio Family
Stayed 5 nights in January 2019

New hotel, super clean and nice”

Great value for a 4 stars hotel. New, clean, convenience, and great service. One minor set back was iron machine was not available for guest (because they have laundry services), but my kids want to iron their own clothes.

Reviewed January 13, 2019

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Dear Dai, Thank you so much for giving us a wonderful review about your recent stay in our hotel. It's great to know that our new hotel, convenience and great customer service left such a nice impression on you. We really do appreciate your compliments and will share with our associates. We look forward to welcoming you back. Thanks and best regards Ms. Vinh Tu Front Office Manager

Responded January 19, 2019
Cicilia Saigon Hotels & Spa
6.8
Good
Leo from Brunei Darussalam
Family with teens
Deluxe Double with Window
Stayed 2 nights in March 2019

Good location”

The hotel is in a good location. Handy to many places. It is clean, the bed was comfortable, breakfast was OK and the staff was very helpful. The big negative was initially being placed in a room that did not match what I had booked. I had read this on someone's review so was aware that it may happen. I have to admit though that I was disappointed that it did. Be careful that you actually get placed into the room that you have booked. They immediately changed my room when I complained. It just felt so unnecessary.

Reviewed March 18, 2019

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Dear Leo, Thanks for sharing your review about the recent stay in our hotel. We are so regret to know that our room did not meet your expectation. We will share your feedback yo our relevant department so that they can do better for the next time, Once again, so sorry for any inconvenience caused. Hope to have an opportunity to welcome you back in Ho Chi Minh City Thanks and best regards

Responded March 19, 2019
Cicilia Saigon Hotels & Spa
8.4
Excellent
Charmine from Philippines
Couple
Premium Deluxe Double Room
Stayed 2 nights in March 2019

Best place to stay”

the location is perfect center of everything. walking distance with all the tourist spot in the area. hotel room is clean. the breakfast is amazing. the bad thing is the aircon is not functioning well. but all in all is ok. recomendable.

Reviewed March 22, 2019

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Dear Charmine, Hope you reach your home safety! Thank for your feedback our hotel! We 're glad to know that everything met your expectation and make you had a comfortable stay in our hotel. Once again, we are much appreciate for the compliments about our hotel. Looking forward to serving you next time. Thanks and best regards, Huynh Trung (Mr.) Assistant Front Office Manager

Responded March 30, 2019
Cicilia Saigon Hotels & Spa
4.4
Joanne from United States
Couple
Deluxe Room
Stayed 1 night in January 2019

Noisy, hard bed but excellent breakfast ”

we arrived at 7 pm and was advised our room was not the one we reserved and paid for thru Agoda. My voucher did not match the one she said they received from the company. The manager asked me to call the company to resolve. I had no phone service since I do not live in Ho Chi Minh. She finally agreed to call the company and out of her kindness (she said this) gave us the room. Initial room they placed us in was so infused with tobacco smell even though they said it was smoke free. The location is very noisy and difficult to sleep with the traffic below and very hard bed. The best part was the service and selection for breakfast. That part was excellent!

Reviewed January 12, 2019

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Dear Joanne, Thanks for choosing our hotel for your recent stay. Please accept my sincere apology for the inconveniences you experienced while a guest of our hotel. Your experience is contrary to the high level of service we strive to maintain, and of which you have every right to expect at Cicilia Saigon Hotel & Spa. You can rest assured that I have shared your comments with all of our department heads to ensure no further recurrence. Thanks and best regards Cicilia Saigon Team

Responded January 13, 2019
Cicilia Saigon Hotels & Spa
10.0
Exceptional
Pete from United Kingdom
Solo traveler
Deluxe Double with Window
Stayed 2 nights in March 2020

Great hotel very close to walking street...”

This hotel was a very good option for my short stay. Clean, efficient, friendly and in a very good location. I couldn't ask for more. Thank you...

Reviewed March 15, 2020

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Dear Pete Thank you for choosing our hotel for your stay. The hotel thanks you for the great point you have for us, that is the motivation for us to serve our customers better. We look forward to welcoming you in the future. Thanks & Best Regards Cicilia Saigon

Responded October 27, 2020
Cicilia Saigon Hotels & Spa
7.6
Very good
Maria from Singapore
Couple
Deluxe Double with Window
Stayed 2 nights in October 2019

Just nice”

This place was just nice, staff was also nice, their breakfast was nice and delicious. The massage place was just nice even they still need to asked us for the tip and don't even know that it's mandatory. The only thing that matters me is that their is no proper orientation for the staff when someone is leaving the hotel. Other people who wants to check out they just give the key never even queue up so everyone is in front of the receptionist waiting for her to clear us... Or maybe this is their culture I don't know so the staff was so stressed out. Hopefully they will do something on this when we come back to this place again...

Reviewed October 07, 2019

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Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry about the bad experience you meet when you check out. Nevertheless, your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

Responded January 06, 2020
Cicilia Saigon Hotels & Spa
6.8
Good
ANDREW from Australia
Business traveler
Deluxe Double with Window
Stayed 6 nights in June 2019

Breakfast needs to improve”

I stayed for 4 days for business and visiting Saigon. I booked the cheapest / smallest room. Everything OK .. Breakfast need to improve.

Reviewed July 07, 2019

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We are grateful for taking the time to review your recent stay at Cicilia Sai Gon It is our great honour to be your accommodation of choice . Your compliments will be shared with the team as it would motivate them much to keep up the good work. I have discussed the points raised with regards to the F&B team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Hotel Management

Responded July 15, 2019
Cicilia Saigon Hotels & Spa
6.8
Good
SHENG from Malaysia
Business traveler
Signature Double Room
Stayed 2 nights in March 2019

Good”

Quite disappointed with the staff communication. I have mentioned that late an hour checkout and she said is okay. However, when reached 12 pm. A male receptionist asked me to check immediately else will be penalty on it. Last night the same receptionist said not allow visitor after 10 pm. Yet that time was just 9ish. My friend was not there to overnight and just meet me to collect clothes and test in room. I have promised be down shortly in 5 min and he charged me for 6,600,000 for this. CCTV footage was there for your internal review.

Reviewed March 08, 2019

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Dear Sheng, Thanks for sharing your review about recent stay in our hotel. We are very sorry that we have not been able to meet your expectations during your recent visit. Once again, we would like to extend you our most sincere apologies for any inconvenience caused and hope we will have an opportunity to welcome you again. Thanks and best regards

Responded March 13, 2019
Cicilia Saigon Hotels & Spa
10.0
Exceptional
Charmine from Philippines
Couple
Deluxe Double with Window
Stayed 1 night in March 2019

city center”

hotel is nice. the breakfast is good. staff were helpful.

Reviewed June 11, 2019

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Dear Charmine, How delightful is it to read such a good review! I would like to sincerely thank you for taking the time to write these compliments about our hotel. I am more than happy to read that you really enjoyed staying with us. We already look forward to the pleasure of welcoming you again! Sincerely, Hotel management

Responded June 13, 2019
Cicilia Saigon Hotels & Spa
6.4
Good
Mark from United Kingdom
Business traveler
Stayed 3 nights in April 2019

Smelly and Noisy ”

Arrived to find an oil burner in the room - it was masking a smell that we eventually figured out was coming from the fridge minibar. A fishy smell. The TV didn't work and although they tried to fix it, it could not be fixed and it was not convenient to have it fixed while the room was occupied. Every morning a group of maids would gather in the next room and have a very loud disturbing conversation. I would not choose this hotel again.

Reviewed April 07, 2019

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Dear Mr. Mark, Thank you for addressing your experience with us, we truly appreciate your feedback, as it helps us improve our guest experience. We apologize that we did not meet your expectations during your stay and would love to personally oversee your stay should you wish to return. Please feel free to reach out to me personally so that we can discuss these details further and help you regain your confidence in our property. Best regards, Hotel Management

Responded May 23, 2019
Cicilia Saigon Hotels & Spa
9.2
Exceptional
ENG from Malaysia
Business traveler
Stayed 2 nights in December 2018

Overall Good Experience”

Breakfast is not bad at all. The staff are very helpful too. Room is clean and new.

Reviewed December 20, 2018

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Dear Eng, Thanks for taking time to sharing your possitive reviews about the recent stay in our hotel. I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and facilities. Once again, thank you for your amazing feedback about our services, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City in the future. Thanks and best regards Ms. Vinh Tu- Front Office Manager

Responded December 21, 2018
Cicilia Saigon Hotels & Spa
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