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Chateau Tongariro
Chateau Tongariro
Chateau Tongariro
Chateau Tongariro
Chateau Tongariro
Chateau Tongariro
Chateau Tongariro

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8.2

Excellent

218 reviews

218 reviews

View9
Housekeeping6
Food & Dining4
See map

9.4

Exceptional

Location rating score

Exceptional location
Parking
FREE
Nearby landmarks
Tussock 170 m
Edge to Edge 360 m
Iwikau Village 4.6 km
Turoa 11.9 km
Te Porere Redoubt 16.2 km
Waiouru Airfield 29.3 km
Taupo Airport 69.5 km
Whanganui Airport 95.5 km
Hastings Airport 116.7 km
Hawke's Bay Airport 118.5 km

Chateau Tongariro

State Highway 48, Tongariro National Park, Tongariro National Park, New Zealand - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tongariro National Park part of Tongariro National Park, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Complimentary WIFi in all rooms

Sauna

Daily cleaning

Daily cleaning

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Sauna

Check-in/out [express]

Luggage storage

Value for money7.6
Location rating9.4

Rooms available at Chateau Tongariro

Very good
Room comfort & quality

7.6

External 1 Bedroom Cabin
...
  • Room size: 38 m²/409 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
External 2 Bedroom Cabin
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 bunk bed and 1 double bed
Enter dates to see prices
Tongariro
...
  • Room size: 27 m²/291 ft²
  • Shower and bathtub
  • 1 king bed or 2 single beds
Enter dates to see prices
Standard
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 1 queen bed
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Heritage
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 1 queen bed
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Tongariro Superior
...
  • Room size: 40 m²/431 ft²
  • Shower
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Executive Spa Suite
...
  • Room size: 39 m²/420 ft²
  • Shower
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Tongariro Spa Suite
...
  • Room size: 39 m²/420 ft²
  • Shower and bathtub
  • 1 king bed
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Standard Hollywood
...
  • Room size: 21 m²/226 ft²
  • Shower
Enter dates to see prices
Heritage Hollywood
...
  • Room size: 23 m²/248 ft²
  • Shower
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Chateau Tongariro?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Chateau Tongariro?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Chateau Tongariro?

For those who wish to drive their own cars, Chateau Tongariro has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Chateau Tongariro?

Wake up to a great buffet breakfast at Chateau Tongariro. Adults can enjoy breakfast offered with an additional charge of 28 NZD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Chateau Tongariro?

Chateau Tongariro features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Chateau Tongariro?

Chateau Tongariro does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Chateau Tongariro?

Chateau Tongariro is located in Tongariro National Park, famous for good restaurants such as Ruapehu Room, Pihanga Café and Fergusson's Café.

What popular natural sightseeing spots are close to Chateau Tongariro?

Chateau Tongariro is located in the Tongariro National Park area, which is famous for natural sightseeing destinations such as Iwikau Village, Turoa and Te Porere Redoubt.

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Explore the neighborhood

What people love about Chateau Tongariro

  • 10

    Exceptional

    "Lots to do and was a beautiful place to stay."

    Valeria

    |

    July 17, 2022

  • 9.2

    Exceptional

    "The hot pool is the best place to go to after a day of activities."

    Paul

    |

    June 23, 2022

  • 7.6

    Very good

    "Great assortment and choice at the breakfast buffet."

    Julie

    |

    May 16, 2022

Overall rating:

8.2

Excellent
218 reviews
Cleanliness
8.3
Facilities
7.7
Location
9.4
Read all reviews >
What travelers say they love:
The food was very good not too expensive.
James from United Kingdom
Couple
More about Chateau Tongariro

More about Chateau Tongariro

Chateau Tongariro

Take advantage of a wealth of unrivaled services and amenities at Chateau Tongariro. Stay connected throughout your stay with free internet access provided. Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage.
The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the laundromat and laundry service offered at Chateau Tongariro. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.


Dining and things to do

Wake up with no worries at Chateau Tongariro, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Chateau Tongariro which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Chateau Tongariro. Your winter escape is made perfect with ski slopes provided. Warm up at the end of the day with a visit to the massage, spa and sauna. The many offerings at Chateau Tongariro ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's tennis court, golf course on site and hiking trails. No need to go anywhere after dinner -- play with friends or family at the games room. You can find a perfect memento of your trip, or grab some simple travel supplies at the souvenir shops.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 94% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 97% of the city's other options.
This accommodation beats more than 92% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.7

Most talked about facilities

Food & Dining

9 mentions

Breakfast

5 mentions

View

5 mentions

Swimming Pool

3 mentions

Languages spoken

  • English
  • Dutch
  • French
  • German
  • Hindi
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Massage
  • On-site entertainment
  • Sauna
  • Skiing
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
Food and dining
Breakfast options
  • American
  • Full English/Irish
  • Gluten-free
Restaurants on site

Ruapehu Room

  • Cuisine: Local
  • Menu: Buffet, A-la-carte

Pihanga Cafe

  • Cuisine: Local
  • Menu: Buffet

Ruapehu Lounge

  • Cuisine: Local
  • Menu: Buffet

Tussock Tavern

  • Cuisine: Local, Pizza
  • Menu: Buffet
Location
State Highway 48, Tongariro National Park, Tongariro National Park, New Zealand
Exceptional
Location

9.4

Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until10:00

Getting around

  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)28 NZD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors5
  • Number of restaurants3
  • Number of rooms 106
  • Room voltage240
  • Year property opened1929
  • Most recent renovation2005

Reviews of Chateau Tongariro from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.3
Facilities7.7
Location9.4
Room comfort and quality7.6
Service8.0
Value for money7.6
High score for Tongariro National Park
Rating
9+ Exceptional (50)
8-9 Excellent (26)
7-8 Very Good (26)
6-7 Good (13)
<6 Below Expectation (25)
Time of the year
Mar - May (34)
Jun - Aug (38)
Sep - Nov (30)
Dec - Feb (38)
All guests (218)
All room types
All languages

Show reviews that mention 

Showing 140 verified guest comments
12345
10.0
Exceptional
Pat from United States
Family with teens
Stayed 2 nights in April 2010

Chateau Tongariro”

The lobby is great: sit and gaze out at the stunning scenery. Wonderful location for hiking into the national park. Lovely room in the new wing.
While I had read that some rooms were tired looking, our room was beautiful.

My family (husband and teenage daughter) thoroughly enjoyed our stay at the Chateau Tongariro. We hiked the Tongariro crossing and the hotel's location was great for other hikes as well. The plunge pool and sauna were a soothing place to relax sore muscles after the hike. The roast pork I ate in the dining room was superb and my husband and daughter enjoyed their entrees as well. The coin operated laundry near the pool was convenient and a welcomed surprise in a grand hotel. Be sure to sit and have a drink in the lobby and take in the view.

Reviewed April 13, 2010

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8.7
Excellent
Mei from Singapore
Couple
Stayed 1 night in May 2013

Historic hotel in winter wonderland”

Panoramic view of the winter wonderland, great base to explore skifield and surrounding trails

Bayview Chateau Tongariro is a historic hotel set in an amazing place. The hotel exudes old-world charm, though the facilities may not come across as brand-new. Located halfway up Mt Rurapehu, the hotel provides a great view of the surrounding mountains, which is particularly impressive when snow has fallen. It also allows easy access the Whakapapa ski field, as well as the surrounding treks around Mt Ruapehu. Ridge track was awesome to catch sunset! Concierge was also helpful in giving advice on road conditions. We appreciate that greatly! However........ The food option was some what limited and pricey. We had both dinner and breakfast on the next day at Pihanga Cafe. While we had a good experience and delicious dinner, the breakfast was not value-for-money.

Reviewed June 16, 2013

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9.0
Exceptional
Eva from Netherlands
Group
Stayed 1 night in April 2013

Relaxing, good food and an lovely room”

great food, very old english style and pool and sauna

I loved my stay at the Tongariro Chateau. We went there after a tramp through the Tongariro. The hot chocolate was the best I ever had!!

Reviewed May 04, 2013

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9.0
Exceptional
Xiangjun from China
Solo traveler
Stayed 1 night in August 2011

Good location for skiing, nice facility & service”

only 10min from skiing resort, quite good value for money

despite the resemblance of the building to a hospital, the hotel features very classic and well maintained interior design and facility. only 5min away from the tourist information centre and a small convenience store, you can get most of the useful travel information and daily consumption items fairly easily. there are several walking tour paths just nearby for people who enjoy the surrounding scenery. and the hotel itself has several bars/restaurants/taverns that offer a wide range of food selections. the whakapapa skiing resort is only 15min by bus and the tangoriro national park 20min away. for those skiing fans with a generous budget, i highly recommend this hotel, for it's location and great service and facility.

Reviewed September 09, 2011

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8.3
Excellent
Blake from Canada
Family with young children
Stayed 1 night in April 2011

fantastic classic hotel ”

classic charm

historic hotel in the middle of tongariro national park. staff are fantastic and the breakfast buffet was one of the best in my life!

Reviewed April 10, 2011

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8.4
Excellent
Ching-Tan from Taiwan
Group
Stayed 1 night in December 2016

Good sightseeing at Tongariro National Park ”

Good sightseeing at Tongariro National Park and good sunset view at the Tongariro National mounten.

Reviewed January 04, 2017

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7.7
Very good
RAY from Australia
Couple
Stayed 1 night in September 2011

Great old world hotel in the best location”

The Views and the wonderful piano lounge

This was the most expensive hotel of our 30 day holiday. A lovely, Romantic setting with the snow capped mountains as a backdrop. Our room was a little tired and needed carpets replaced, but we would stay there again. I would reccommend a stay at Bayview Chateau Tongariro to every couple.

Reviewed October 03, 2011

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10.0
Exceptional
pakpoom from Thailand
Family with young children
Stayed 2 nights in July 2019

Best place in that area for ski”

Very impress. Nice hotel, Nice room. Great factilities : swimming pool / sauna / mini theatre/snooker table and the most important is very good restaurants...… Very difficult to find good place to eat in that area.....family with children. Staffs are also perfect!!!! very professional with various nationality. Highly recommend....a bit high price but value for money.

Reviewed August 02, 2019

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Dear pakpoom, Thank you for the wonderful review. We are delighted to see that you enjoyed your stay and we hope to see you again soon. Kind regards, Alex Hampshire Rooms Division Manager

Responded August 31, 2019
Chateau Tongariro
10.0
Exceptional
Gerard from Netherlands
Couple
Stayed 2 nights in December 2012

One word Superb ”

The chateau gives you Service

The chateau is one of the few hotels that is left on the world where they write Service with a big S. What about the view from the lounge on the surrounding - spectacular What about the lounge itself with it is real open fire during the evening. And what is the most important part of the whole review - You can get this all for an affordable price.

Reviewed December 13, 2012

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7.6
Very good
Ann from United States
Couple
Stayed 1 night in December 2017

Very good”

Great location for hikers doing the Tongariro Crossing. Room was clean, but bathroom is very dated and smelled.

Reviewed January 03, 2018

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9.6
Exceptional
Thomas from United States
Couple
Stayed 2 nights in March 2017

Exceptional”

Excellent location , staff, and food. The chateau was far from full yet we had a lovely room that faced another room. There was a view of a room and brick wall not the street or mountains or fields.

Reviewed March 16, 2017

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8.8
Excellent
Sky from New Zealand
Family with teens
Stayed 1 night in January 2019

Holiday maker”

The meal was the very best Lamb meal I have ever tasted in New Zealand. All the staff smiled, were friendly, helpful and polite. We all thoroughly enjoyed our stay. Oh and our room had a magnificent view of the mountain. Thank you Chateau, we shall return.

Reviewed January 10, 2019

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Dear Sky, Thank you for taking the time to share your feedback. I am to hear you enjoyed your stay and I will be sure to pass you comments onto the chefs. We hope to see you again soon! Kind regards, Alex Hampshire Rooms Division Manager

Responded February 11, 2019
Chateau Tongariro
10.0
Exceptional
Chris from New Zealand
Family with young children
Tongariro
Stayed 1 night in July 2019

Blairs Weekend to Mt Ruapehu”

Wonderful stay at the Chateau which is something we have wanted to do all our lives. Great historical building - nice facilities, awesome food and access to the mountain. Highly recommended.

Reviewed July 31, 2019

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Dear Chris, Thank you for the wonderful review. We are delighted to see that you enjoyed your time here. We look forward to welcoming you back soon. Kind regards, Alex Hampshire Rooms Division Manager

Responded August 31, 2019
Chateau Tongariro
10.0
Exceptional
Nadine from Australia
Family with young children
Stayed 2 nights in September 2016

Fantastic hotel”

Great hotel, very enjoyable stay, only way they could improve would be to offer valet parking - but the car park is very very close so it doesn't really matter. Can't wait to stay there again got was fantastic

Reviewed October 01, 2016

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4.3
Dustin from Australia
Group
Stayed 1 night in December 2013

Great Building Poor Customer Servicd”

Beautiful Building,

4 star look, 2 star service. Having made two separate bookings of two "superior rooms", in August for two stays in December I was disappointed by the following; For the first stay the rooms were three floors apart, musty (which can be expected for an old building) and certainly not "superior". No air conditioning which is odd for a 4 star hotel but perhaps part of the "feel of the beautiful old chateau". Upon opening a window the rooms promptly filled with blow flies, apparently fly screens like air conditioning would affect the "feel" of the chateau. For the second stay, early check in was unavailable, however in the six hours between us popping in and the official check in time staff made no effort to prioritise the two rooms preparation. Upon the 3pm check in there was a 40 minute delay for a room. Instead of offering tea/coffee/water/internet during the delay, staff said "only one room is ready please wait there." Both rooms this time contained a blowflies before we opened the windows. Having stayed at numerous other comparable 4/5 star NZ Hotels during my trip to NZ, I was disappointed with the Chateau Tongariro. The Chateau is a beautiful building, however no effort has been made to uphold what I assume was once great customer service and a quality experience.

Reviewed December 24, 2013

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8.0
Excellent
Ross from New Zealand
Couple
Stayed 2 nights in October 2017

Weekend at the Chateau ”

We spent the weekend at the Chateau to celebrate my partners birthday. The staff were excellent and the facilities were great with the old world charm that we expected. The only disappointment of the weekend was the meal at the near by Tussock Bar on the Friday night.

Reviewed October 31, 2017

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9.0
Exceptional
Stephen from United Kingdom
Couple
Stayed 1 night in November 2013

Majestic location, stately hotel”

Clean and comfortable; friendly and attentive staff; wonderful location.

The hotel maintains its air of majesty and splendour despite its age. The lovely old-style lounge area with huge windows and mountain views is perfect for an afternoon rest and coffee, or to sit back and enjoy the piano being played in the evening. We found our room to be a little jaded in appearance, but perfectly functional in all respects. We had our evening meal in the Pihanga Cafe and breakfast in the Ruapehu Restaurant. We thought both were good value for money with a good range of food offered. (This was just as well as the options along the road did not look so appealing.) Staff in both food outlets were were friendly as indeed they were throughout the hotel. The location is quite spectacular, and although we arrived in afternoon rain, once it had cleared the views were stunning.

Reviewed December 09, 2013

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9.6
Exceptional
Jessica from Australia
Couple
Stayed 2 nights in June 2019

Just amazing!”

Hubby and I stayed here for 2 nights on our self-drive contiki tour of NZ. Wow. This hotel is amazing. It rained on the first day so we took advantage of the hotels own cinema. The next day we headed up to the ski field to mess around in the snow. The breakfast was awesome! Never seen so much variety in my life - they even had a veg and fruit juicer, and nutella!!! My room was newly refurbished - only complaint is the radiator regulator/ nozzle was on backwards. So when we put it on 0 it was very hot, and 5 was off.

Reviewed June 11, 2019

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Dear Jessica, Thank you for taking the time to review Chateau Tongariro. It is great to see that you enjoyed your stay here. I will be sure to pass on your comments to the Chef! I am sorry about the radiator, we will look into that. Thank you for letting us know. Thank you again Jessica and we hope to see you again soon. Kind regards, Alex Hampshire Rooms Division Manager

Responded July 02, 2019
Chateau Tongariro
8.8
Excellent
Anne from Australia
Couple
Stayed 1 night in December 2019

John&Anne”

We were happy with our room, clean and everything we required. Most enjoyable dinner in the Ruapehu Room and happy with the price. Breakfast was a disappointment, we wanted a light breakfast but could not get breakfast for under $29 odd each. That was a rip off and placed a blot on our stay.

Reviewed December 22, 2019

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7.6
Very good
Joel from New Zealand
Family with young children
Stayed 1 night in September 2019

It was a nice stay”

We had a nice stay at the Chateau. Location was great. The breakfast buffet is worth the money, lots of decent breakfast foods and kids eat free too.

Reviewed October 05, 2019

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Dear Joel, We are delighted to read that you had an amazing experience with us. It is also my pleasure to read that you enjoyed the buffet breakfast at the Ruapehu Room. We look forward to welcoming you back to Chateau Tongariro Hotel. Kind regards, Abhishek Kokje Duty Manager Chateau Tongariro Hotel

Responded November 02, 2019
Chateau Tongariro
12345
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