Poor internet”

Staff, room and facilities were great, no complaints. Only thing was that the network that has been installed is a piece of rubbish. Couldn't watch any in house movies to the point the information menu on TV stopped working completely, and complementary wifi was hit and miss. Concierge came and had a look and informed us that this was a constant issue with system since installation 2 years ago.

Weekend away”

Good value for money with family of four. 2 queen size beds the room was big enough. The buffet breakfast was a bit disappointing under cooked bacon and the sausages I think we're chicken. A bit slow to refill items on the buffet. Not the best. Staff were friendly. In a good location near to the train station.

Sneaky family city weekend away”

Was centrally located without being right in the thick of things which brings noise. Staff were very friendly and helpful. Rooms were well stocked with all that you need, only thing it missed was extra pillows, family of 4 (with older kids)need more than 1 pillow each. Will definitely be back

Not bad but overpriced”

This hotel is in a great location and has very good facilities, however, it is expensive and having to pay a daily rate for the internet (very average speed) is a definite negative. Overall I would say a good, comfortable hotel but for the prices they charge I expected more.

Nice hotel in a good location”

Stayed there for 7 nights. Very good hotel with huge rooms and beds. However, the hotel is at the top of a hill and climbing up can be tiring. Staff is not present late at night and calling them with is impossible. But facilities and the pool is nice

Good but could be better!”

I would consider staying at the hotel again provided parking is FOC. I had to dish out AUD 50 for a 2 night stay which in my opinion is a bit ridiculous. There was ample parking space at the basement and the least the management could do is to absorb such costs or spread it in the package offered to potential customers. Other than that, it was a pretty pleasant stay.

Excellent location and comfortable bed”

The location is excellent, besides the central station, walk 5 mins to queen street and 10 mins to Eagle street. Room is nice with comfortable bed, I slept very well at this hotel room. Love this hotel, value for money.

Modern room”

It was pretty good, the hotel is very close to the Central train station and therefore it can easily access to the airport. While taking you less than 10 mins walk to the city shopping area, it is consider very close to the city! The breakfast was a bit disappointed as they are all the same everyday without major change of food type. The room is modern and clean, and it is very comfortable

Good service, expensive parking, food is just ok.”

It was overall a great stay, we received an upgrade to an executive room as the hotel was relatively quiet - LOVED IT! Finding the parking was a bit of a trip, but we made it - rather expensive though! $35 per night. Good service, friendly and informative reception. I DON'T recommend the takeaway box breakfast - not worth your money! Very unappetizing and unsubstantial. Room decor was trendy, but perhaps a bit weird... splashes of red paint on white curtains can appear a bit gruesome! Just a suggestion...

Great location”

The Novotel is in a great location if you wish to locate yourselves in the centre of Brisbane. It is close to Queen Street and the Eagle Street Wharf area which houses lots of great bars, casual eateries and fine dining restaurants. We were there for the Big Bash cricket. Brisbane City Council offers free transport to the Gabba from Anne St which is just a block away. The staff, rooms and related amenities were fine. If you have a car it will cost you nearly $40 a night to park your car underneath. AND the hotel charges $10 to $20 a night for wifi!! This is 2018!

Everything you'd expect”

A little hard to find (Uber driver couldn't find it) but centrally located in the city and a stone's throw from Central station. Staff were very friendly and helpful; Room was clean and well presented; What else do you need?

Tennis Ladies hit Brisbane”

We had a terrific recent stay at The Novotel. As a group of 6 in town for the Brisbane International, the hotel was perfect. Location near the station was perfect for daily travel to the tennis centre and proximity to the city shops was well appreciated too. Staying in 2 triple rooms worked well, we had plenty of room and enjoyed the facilities- we will be back :)

great location”

We were there for a concert at Suncorp Stadium it was an easy walk to central station to get the train. Breakfast which was included was great. Only negative was the wait to check in, at 2pm (check in time ), more than one staff member is needed!

Out of town Business Traveller”

Had a short one night stay at the hotel due to a conference being held at Novotel. On arrival the staff were extremely friendly and welcoming. The room had 2 queen sized beds, a flat screen tv and a fully stocked mini bar. Everything I could ask for. I used the gym which had all the weights and equipement needed. I didn't use the sauna or pool but will do the next time. Breakfast was delivered to my room with no delays and was delicious! Check out staff was very friendly too and stored my bag until after the conference. When I was leaving the hotel another staff member walked me outside to show me exactly where the train station was. I will defintely stay at this hotel again and recommed to friends.

Very comfortable & relaxing stay”

I enjoyed my stay. The staff were helpful, & I was able to walk to Eagle St for dining & Queen St for shopping. Rooms were clean, comfortable & spacious. Really appreciated the availability of almond milk for breakfast.

Enjoyed my stay.”

From the moment I arrived the warm friendly welcome I had from the staff at the front desk made a big difference to this tired business traveller. The room was clean and comfortable and the hotels location was perfect for me to reach my clients for meetings. I would definitely stay here again.

Good hotel, clean. Near central station.”

If take airtrain reach central station, walk toward hotel road path still can manage. But, take note there is uphill slope road path to hotel lobby. If carry heavy luggage, more careful. I stay at 6th floor, the WiFi is too weak to connect. Free WiFi lobby is ok. Take taxi to Brisbane airport approx 35+dollar.

Great location, luxurious room design”

The location is extremely convenient: Less than 5 mins' walk to the central station and around 10 mins to Queens Street Mall; The room is spacious and very well-furbished; The facilities is adequate and the gym even opens 24/7! A good place to hang around for the jet-lagged nights

Quality hotel ”

It was comfortable, accessible and the staff was very accommodating especially the lady in reception named Jum? Jun? The men in reception was somehow aloof and a bit arrogant but nevertheless it was a fun and memorable experience

Great Fanily Experience”

We were a family of 4 in Brisbane for Riverfire. The hotel was fantastic, great location to eagle st pier, breakfast was really nice and great value for money. We booked an early bird special rate 3 months prior. Only complaint was our room was not ready for check in at 3pm & were originally refused complimentary drink vouchers whilst we waited for our inconvenience! We were however offered these by a 2nd staff member. We will be back!!