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Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort

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9

Exceptional

2,854 reviews

2,854 reviews

Breakfast137
Housekeeping76
Food & Dining29
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Taman Keputran

360 m

Taman Karimun Jawa

420 m

Taman Lalu Lintas

430 m

Taman Kombes Pol M Durayat

460 m

Basuki Rahmat Street

520 m

Popular landmarks
Monkasel (Submarine Monument)

790 m

Tunjungan Plaza

870 m

Bungkul Park

2.2 km

Tugu Pahlawan

2.8 km

Surabaya Town Square

2.9 km

Closest landmarks
Eva Air

50 m

Cathay Pacific Office

50 m

HSBC Bank

50 m

Graha Bumi

60 m

Consulate of Canada

210 m

Bumi Surabaya City Resort

JL. Jend Basuki Rahmat 106-128, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, indoor pool and outdoor pool on-site.

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Highlights

Located in heart of Surabaya

Top Value

Front desk [24-hour]

Airport transport

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Swimming pool [outdoor]

Restaurants

This property is in high demand!

20 travelers have booked today.

Value for money9.0
Distance to city center1 km
Location rating9.3
Nearest airportJuanda International Airport (SUB)
Distance to airport13.0 km

Rooms available at Bumi Surabaya City Resort

Excellent
Room comfort & quality

8.5

Classic Club Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Classic Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Classic Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Classic Penthouse
...
  • Room size: 250 m²/2691 ft²
Enter dates to see prices
2 Queen hearing accessible
...
  • Room size: 42 m²/452 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Room Club
...
  • Shower
Enter dates to see prices
Club Room (1 King Bed / 2 Single Bed)
...
    Enter dates to see prices
    Studio
    ...
      Enter dates to see prices
      Triple Room Panoramic
      ...
        Enter dates to see prices

        Frequently asked questions

        Does Bumi Surabaya City Resort have a hot tub?

        A hot tub is one of the facilities available at Bumi Surabaya City Resort.

        What time is check-in and check-out at Bumi Surabaya City Resort?

        Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Bumi Surabaya City Resort?

        Bumi Surabaya City Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Bumi Surabaya City Resort has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

        Is breakfast offered at Bumi Surabaya City Resort?

        Start your mornings right, with the continental and buffet breakfast options offered at Bumi Surabaya City Resort. There's an additional charge of 217000 IDR for adults and 119000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Bumi Surabaya City Resort?

        Bumi Surabaya City Resort features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

        Can business events be hosted at Bumi Surabaya City Resort?

        All available venues come in different styles and sizes and can accommodate up to 800 people.

        What is the smoking policy at Bumi Surabaya City Resort?

        Bumi Surabaya City Resort does permit smoking in some areas and is not 100% smoke-free.

        What is the closest train, metro, or bus station to Bumi Surabaya City Resort?

        Gubeng Train Station is the closest train, metro, or bus station, about 1.3 km away from Bumi Surabaya City Resort.

        What restaurants are nearby Bumi Surabaya City Resort?

        Bumi Surabaya City Resort is located in Surabaya Center, famous for good restaurants such as Rumah Makan Ampera, Nasi Goreng Jawa Pak Djo and Double Happiness International Restaurant.

        What popular shopping places are close to Bumi Surabaya City Resort?

        Bumi Surabaya City Resort is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

        What are popular attractions near Bumi Surabaya City Resort?

        Bumi Surabaya City Resort is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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        See map

        Explore the neighborhood

        What people love about Bumi Surabaya City Resort

        • 9.6

          Exceptional
          Spaciousness

          "Room is large, clean and cozy."

          Laurensius

          |

          June 23, 2022

        • 9.6

          Exceptional

          "It was a memorable and nice experience."

          Richard

          |

          June 20, 2022

        • 10

          Exceptional

          "Its our 2nd staycation in Bumi and i thought it was fantastic place to be and stay experience be like wow."

          Hasrin

          |

          June 8, 2022

        Property ranking|Compared to 792 Surabaya properties
        See all rankings
        Room comfort score
        8.5/10
        Location score
        9.3/10
        Room size
        57 sqm.
        Service score
        9/10
        Better than
        98
        %
        of Surabaya properties
        Better than
        96
        %
        of Surabaya properties
        Bigger than
        96
        %
        of Surabaya properties
        Better than
        95
        %
        of Surabaya properties
        Overall rating:

        9

        Exceptional
        2,854 reviews
        Cleanliness
        8.9
        Facilities
        9.1
        Location
        9.3
        Read all reviews >
        What travelers say they love:
        Selalu suka sama hotel ini, nice pool and outdoor area.
        efendi from Indonesia
        Family with young children
        More about Bumi Surabaya City Resort

        More about Bumi Surabaya City Resort

        Bumi Surabaya City Resort

        Bumi Surabaya City Resort is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at Bumi Surabaya City Resort, with its exceptional location right in the city center.
        At Bumi Surabaya City Resort, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel.
        For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Bumi Surabaya City Resort.
        For guests who would like to smoke, the designated smoking areas are available.
        All rooms at Bumi Surabaya City Resort are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. Some rooms at Bumi Surabaya City Resort are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
        Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and toiletries available in some guest bathrooms.


        Dining and things to do

        Each morning you can start the day with a delicious in-house breakfast offered at Bumi Surabaya City Resort. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Bumi Surabaya City Resort caters to its guests varied dietary restrictions with cuisine types such as halal available.
        Bumi Surabaya City Resort offers an excellent variety of recreational facilities. Don't forget to make a visit or two to the hotel's pool.


        Around the property

        An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 860 m away.


        Reasons to stay here

        Compared to other accommodations in Surabaya, facilities here are rated higher than 97% of them.
        Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
        According to guests who stayed here, this hotel's room comfort is rated higher than 98% of other accommodations in Surabaya.

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        Amenities and facilities
        Exceptional
        Facilities

        9.1

        Most talked about facilities

        Breakfast

        175 mentions

        Food & Dining

        72 mentions

        Swimming Pool

        40 mentions

        Housekeeping

        39 mentions

        Languages spoken

        • English
        • Indonesian

        Accessibility

        • Wheelchair accessible

        Internet access

        • Complimentary WIFi in all rooms
        • Internet services
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Garden
        • Swimming pool [indoor]
        • Swimming pool [outdoor]

        Cleanliness and safety

        • Anti-viral cleaning products
        • Body thermometer
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Face coverings on staff
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Room sanitization opt-out available
        • Safe dining setup
        • Staff trained in safety protocol
        • Temperature check for guests and staff

        Dining, drinking, and snacking

        • Coffee shop
        • Kitchen
        • Restaurant [halal]
        • Restaurants
        • Room service [24-hour]

        Services and conveniences

        • Air conditioning in public area
        • Concierge
        • Daily cleaning
        • Disabled facilities
        • Doorman
        • Dry cleaning
        • Elevator
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Smoking area

        Access

        • CCTV in common areas
        • Check-in/out [express]
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms

        Getting around

        • Car park [free of charge]
        • Car park [on-site]
        • Rental car
        • Taxi service
        • Transport to airport
        • Valet parking

        Available in all rooms

        • A/C
        • Coffee/tea machine
        • Complimentary drinking water
        • Daily cleaning
        • Desk
        • Hair dryer
        • Iron and ironing board
        • Lock box in room
        • Mini bar
        • Non-smoking
        • Phone
        • Private bathroom
        • Satellite/cable channels
        • Separate shower/bathtub
        • Shower
        • Slippers
        • Toiletries
        • Washing machine
        • Wi-Fi [complimentary]
        Food and dining
        Breakfast options
        • American
        • Continental
        • Halal
        • Buffet
        Restaurants on site

        pasar pagi

        • Cuisine: Asian
        • Menu: Buffet, A-la-carte

        Cascades

        • Cuisine: International
        • Menu: Buffet
        Location
        JL. Jend Basuki Rahmat 106-128, Surabaya Center, Surabaya, Indonesia, 60271
        Exceptional
        Location

        9.3

        Airports

        • Juanda International Airport (SUB)
          13.0 km
        • Abdul Rachman Saleh Airport (MLG)
          74.1 km

        Public transportation

        • Gubeng Train Station
          1.4 km
        • Ngagel
          2.0 km

        Hospital or clinic

        • Panti Asuhan Matahari Terbit
          440 m

        Shopping

        • Tunjungan Plaza
          870 m

        Convenience store

        • Alfamart
          870 m

        Cash withdrawal

        • ATM
          220 m
        What's nearby

        Popular landmarks

        • Monkasel (Submarine Monument)
          790 m
        • Tunjungan Plaza
          870 m
        • Bungkul Park
          2.2 km
        • Tugu Pahlawan
          2.8 km
        • Surabaya Town Square
          2.9 km
        • Surabaya's Zoo
          2.9 km
        • Suramadu National Bridge
          2.9 km
        • Sampoerna Museum
          4.6 km
        • Pakuwon Food Festival
          6.7 km
        • Masjid Nasional Al Akbar Surabaya
          7.8 km

        Nearby landmarks

        • Eva Air
          50 m
        • Cathay Pacific Office
          50 m
        • HSBC Bank
          50 m
        • Graha Bumi
          60 m
        • Consulate of Canada
          210 m
        • Singapore Air
          260 m
        • Embassy of United Kingdom
          310 m
        • Taman Keputran
          360 m
        • Taman Karimun Jawa
          420 m
        • Parkir Gereja
          430 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds vary by room. Please check each room's capacity for details.

        All children are welcome.

        Infant 0-1 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 2-3 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 4 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking 6 or more rooms, special policies may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from13:00
        • Check-out until12:00

        Getting around

        • Airport transfer fee250000 IDR
        • Distance from city center1 km
        • Travel time to airport (minutes)30

        Extras

        • Breakfast charge (unless included in room price)217000 IDR

        The property

        • Non-smoking rooms/floorsyes
        • Number of floors26
        • Number of restaurants3
        • Number of rooms 242
        • Room voltage220
        • Year property opened1979
        • Most recent renovation2014

        Reviews of Bumi Surabaya City Resort from real guests

        Provided by verified guests of Agoda
        9.0
        /
        10
        Cleanliness8.9
        Facilities9.1
        Location9.3
        Room comfort and quality8.5
        Service9.0
        Value for money9.0
        High score for Surabaya
        Rating
        9+ Exceptional (866)
        8-9 Excellent (273)
        7-8 Very Good (243)
        6-7 Good (45)
        <6 Below Expectation (82)
        Time of the year
        Mar - May (321)
        Jun - Aug (416)
        Sep - Nov (335)
        Dec - Feb (437)
        All guests (2,854)
        All room types
        All languages

        Show reviews that mention 

        Showing 1,509 verified guest comments
        12345
        9.7
        Exceptional
        Dyah from Indonesia
        Family with young children
        Classic Room
        Stayed 4 nights in December 2014

        Top Notch Class Service and Impeccable Stay”

        Spacious rooms, Great Food selections, Nature surroundings

        New Year has always been moment full of celebrations, due to the fact that not only people all around the world would be saying farewell to the old year & celebrating the new year; but because my parents' anniversary is on that special day. Everything arranged prior our New Year getaway. Made the booking via Agoda, I selected this hotel after a few reads of 5 star hotel choices. My priority was to get a hotel withing the city center, walking distance to shopping malls and some of tourist destinations, with bigger sizes of rooms in a cultural and nature surrounded hotel environment. Bumi Surabaya City Resort has it all. It was a smooth & fast check in even with the NY's eve hectic-ness at the front office. I arranged prior to our arrival, a surprise anniversary arrangement for my parents with a hotel team, kindly confirmed my special requests. Then during our check in, I discreetly reconfirmed my request to the hotel AsFoM, who made every detail of my plan come true later that night. The rooms are spacious with King size beds where linen comforters really feel silky against your skin when you rest at night. AC is with the right temperature at your finger tips, and wifi connectivity at no faulty. Bathrooms are large and bright. Big mirrors,separate bathtubs and shower area. Bath amenities are not too bad. F&B, well this is also the important part of a hotel service... and the F&B team did a great job! So, if you are looking for a place to spend your holiday with assurance, this hotel could meet your expectation. Just don't forget to let them how they could help you make your stay fabulous :) Special recognition and thanks to those I mentioned above, and for the rest of the hotel staff who made our stay memorable and truly SPECIAL.

        Reviewed February 11, 2015

        See room deals

        10.0
        Exceptional
        Peter from United Kingdom
        Couple
        Classic Room
        Stayed 1 night in October 2013

        Superb ambience in a city hotel”

        Superb quiet ambience, highly attentive experienced staff, a wide range of high quality food stuff and well appointed rooms

        Our stay at Hotel Bumi in the central business district of Surabaya provided one of the most pleasant business visits to this city I have experienced for a long time. The restaurants provided an excellent range of food from Japanese, to Indonesian to western style cuisine, all of them with top quality products at very reasonable prices, served in a friendly and competent manner. What more could one ask for. We relaxed and exercised in the large pool situated on the third floor away from the noise of the city streets enjoying a cooling breeze and building a good appetite for the buffet breakfast. We enjoyed an excellent night's rest in the well appointed rooms with superbly comfortable mattress. I would recommend Hotel Bumi to all my friends as an excellent centre within easy reach of the main business and shopping centres of Surabaya. Within the hotel one can relax and enjoy luxury at very moderate prices for such quality.

        Reviewed October 11, 2013

        See room deals

        9.0
        Exceptional
        Nicolas from Indonesia
        Business traveler
        Classic Room
        Stayed 1 night in July 2013

        comfort 5star hotel”

        Great garden with great food

        That was my first time stayed at Bumi Surabaya hotel as business travelers. Hotel is big and located at Surabaya city center. Check in was fast and the lobby is large with aromatic aroma. Garden was huge and well maintain. Room and bathroom both was large but it looks old. The hotel have complete facilities and many restaurant with good taste of food. Breakfast was great with many variation. At night dinner outdoor dinner buffet with traditional food was excellent. Service was good and lots of smiles.

        Reviewed July 29, 2013

        See room deals

        8.8
        Excellent
        ABDAL from Malaysia
        Couple
        Classic Room
        Stayed 4 nights in February 2018

        GREAT PLACE TO STAY”

        It's a beautiful resort like hotel. Everybody was so friendly right from the Security Guards to the Managers. We stayed for 5 days. Unfortunately my wife suffered an acute food poisoning and fainted in the last day of our stay. A lot of people in the restaurant came to help and also the duty Manager. A BIG thank you from the bottom of our hearts to those who helped out. We had to leave at 5:00am to catch our early flight to KL. They even delivered our breakfast to the room. My wife had to eat something to regain her strength. Upon arrival KL, she was admitted in a local hospital. She's fine now. We enjoyed our stay besides the mishap, it's just so unfortunate. Bumi Surabaya is a good hotel, to all readers please go ahead to book this hotel. My advise is when in Surabaya use UBER or GRAB to move around. We will come back soon.

        Reviewed February 22, 2018

        See room deals

        8.8
        Excellent
        Edo from Netherlands
        Business traveler
        Classic Room
        Stayed 1 night in June 2019

        Good 5 star hotel”

        The Bumi Surabaya hotel is an excellent hotel to stay. The facilities are great. The reason why it is only mentioned "Good" in stead of "Excellent" is because it is - for international travellers - unacceptable that the alcohol policy of the city of Surabaya prohibits to sell drnks like a simple wine, etc. The hotel must strongly protest against this rule. Although the bathroom facilities can be improved (read: modernised) it is a pleasure to stay here. For the parking facilities it seems to me it would save time if the reception gives you a stamp on the parking ticket, in stead of having the security phoning the reception again. It takes unnecessary extra time. Further it is wearth to come back again.

        Reviewed June 28, 2019

        See room deals

        10.0
        Exceptional
        Hakim from Singapore
        Couple
        Classic Room
        Stayed 2 nights in August 2019

        Amazing 5 star hotel, Top service and Delicious breakfast”

        Had an amazing experience staying at Bumi Surabaya City Resort. Although the hotel is located in the city, you would not feel the hustle-bustle of the city. It is like being in Bali, with the decorations and furnitures. Value for money! the breakfast spread is one of the best I have ever been to. Definitely worth every penny.

        Reviewed August 19, 2019

        See room deals

        10.0
        Exceptional
        Jie from China
        Business traveler
        Classic Room
        Stayed 2 nights in May 2015

        Perfect experience.”

        Services, decorations and food.

        I was so glad and missed my time in Bumi Surabaya City Resort, i checked in there on 17, May, and suprisingly got a birthday cake the next day , 18, May which is written in the Passprot. I was so touched and happy that i really wanna say great thanks to the girls who work in the reception, you were so kind. Yeah, Perfect Hotel.

        Reviewed June 08, 2015

        See room deals

        10.0
        Exceptional
        Andik from Indonesia
        Family with young children
        Classic Room
        Stayed 1 night in June 2017

        Perfect stay @ Hotel Bumi Surabaya City Resort”

        Large room, Good food, Good Service, Quick check in and check out, Nice swimming pool and Jacuzzi pool, Green hotel, Nice lobby, nice surrounding, and top of it, all of my room requirements is fulfilled..Really appreciated it..Thanks Hotel Bumi Surabaya City Resort..

        Reviewed June 19, 2017

        See room deals

        10.0
        Exceptional
        Marini from Malaysia
        Business traveler
        Classic Room
        Stayed 1 night in April 2014

        Beautiful Resort Hotel”

        Relaxing, Big Rooms, Worth Money

        This is by far the best hotel we ever stayed. Beautiful gardens, spacious awesome room, food is awesome. The ambience and surrounding is gorgeous. Suitable for holiday and business trip. We had a pleasant stay. Totally recommended! Thank you Bumi Surabaya City Resort :)

        Reviewed May 22, 2014

        See room deals

        9.6
        Exceptional
        Chandra from Indonesia
        Family with young children
        Classic Room
        Stayed 1 night in February 2020

        Good enough”

        It was my first family staycation at Hotel Bumi Surabaya. The facilities and amenities were great. I love the breakfast (couldn't agree more, right? a lot of varieties of food provided with a good taste for sure), the garden (good spot for photography), the swimming pool and many other facilities. Toiletries also complete. But there is some room for improvements: 1. Staff's accuracy in work. When I checked in the room and looked for the water bottle, I found that one of the two complementary water bottles was not full. I asked my wife (not my sons, because my sons are still 2 yo, not tall enough to reach the water bottle, and 3 months old) and she said did not drink from the bottle. It means that the staff did not check carefully when making up the room. 2. The bedsheets and bed cover were quite dirty like it hasn't changed from the previous customer. I found some yellow stain in bedsheets and tomato-stain-like in back of bedcover. If everything was clean, it would be great.

        Reviewed February 28, 2020

        See room deals

        10.0
        Exceptional
        supiyan from Indonesia
        Family with young children
        Classic Room
        Stayed 1 night in January 2019

        Greeneries surrounding with balinese decoration hotel”

        Big and clean room, got corner room with city and pool view. Big bathroom : hot and cold water in both bath-up and shower works well, has hair dryer, complete amenities such as soap, tooth brush, shampoo, sewing kit, etc. AC, tea/coffee maker works well. TV has many channels, good WiFi in room. Good swimming pool, delicious pizza from Warung Bule (in pool area) with reasonable price. Complete breakfast. Newspaper in the morning sent to the room. Indonesian instrument from gamelan or piano with the smell of lemongrass welcoming guests in the lobby area. smooth check-in and check-out process. Near Minimart/Indomaret (at the corner of the street) about 7 mins walking. Near Tunjungan Plaza (still needs taxi or gocar/grab). Cake shop discount at 17.30. best deal for bread and cakes (50% off). Gellato ice cream only at Rp. 25.000,-. Recommended hotel in the center of Surabaya.

        Reviewed January 02, 2019

        See room deals

        10.0
        Exceptional
        Harry from Indonesia
        Family with young children
        Classic Room
        Stayed 1 night in July 2019

        Great Value For Money, Excellent Room and Breakfast”

        Bumi Surabaya is my favorit when visiting Surabaya. I found the room is excellent, spacious with good ambience. Breakfast is considered the best among the hotel I've stayed. The hotel also provide large swimming pool, jacuzzi, small pool for kids as well as gym. I recognized it is great in terms of great value for money and would recommend this hotel as the first choice to stay in Surabaya

        Reviewed July 11, 2019

        See room deals

        10.0
        Exceptional
        michitaka from Japan
        Business traveler
        Classic Room
        Stayed 1 night in December 2018

        Unique 5 star hotel w Indonesian touch ”

        I’m a frequent traveler and this is one of my favorite hotels. Room is spacious and clean, slightly scented w lemongrass aroma, and the view of Surabaya is magnificent at night. Breakfast is themed on Indonesian “warung” = hawker foods and we can have it in beautiful lush garden. You can find Indonesian artifacts in many corners of the hotel, which makes this hotel really unique. This hotel really deserves the name “city resort” This property was used to be a Hyatt and maintains 5-star luxury ring with it. Located in CBD of Surabaya. If you don’t mind 1km walk, gigantic shopping mall (TP) is here for you. Gym/sauna/25m swimming pool for lap swimming/tennis court/jogging track are all there. Couldn’t like this place more!

        Reviewed December 06, 2018

        See room deals

        9.0
        Exceptional
        Fiorella from Indonesia
        Family with teens
        Classic Room
        Stayed 1 night in June 2013

        Traditional feel in a comfortable luxury hotel”

        Large bed, comfortable room, lemon grass fragrant

        It's a big luxury hotel in the center of Surabaya. Its location is near from the shopping center, but not too near to make it feels noisy and crowded. The garden has traditional statues and feels nice, calm and shady. The lobby has nice lemon grass fragrant, combined with sweet traditional music to give a traditional feel among the luxurious designed interior. All of the staffs were very nice and polite. I stayed on the 19th floor in a room with city view. The window was large and I could almost see the entire city, which was very beautiful, especially at night. The room was clean, comfortable and fairly spacious. The bed was large (a double bed) and very comfortable. The extra bed was very comfortable as well. The bathroom was really nice. The bathtub was located right next to a large window with beautiful city view. Taking a bath was very relaxing. The breakfast was good, I loved the creamy macaroni. I didn't get the chance to take a look at the swimming pool or the gym, so I don't know about it. The business center was adequate, but at that time the staff in charge seemed a little inexperienced, so it took a longer time to print my 4 pages document. In conclusion, I had a very pleasant stay at this hotel, and I'd be glad to come back and stay at this hotel again.

        Reviewed July 05, 2013

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        10.0
        Exceptional
        LIZA from Malaysia
        Group
        Classic Room
        Stayed 2 nights in February 2019

        Its value for money in every aspect. ”

        I booked Bumi Surabaya for my trip with 7 of my friends. We are very happy with this hotel and looking forward to come and stay at Bumi Surabaya again. The staff, location, ambience and breakfast spread were so satisfying. Also, the MAS (Malaysian Airline System) is also within the hotel so that is a plus for travellers using that airline.

        Reviewed February 21, 2019

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        10.0
        Exceptional
        Marini from Malaysia
        Business traveler
        Classic Room
        Stayed 2 nights in September 2014

        Business Trip”

        Worth Your Money

        This is our second time here. We purposely requested to stay here since last visit was very satisfying. We have the choice of staying at the more recognised Brand Hotel such as the Marriott or Shangrila but for me the Bumi offers just that much more in personalised service and as a business traveller it really does make the difference. This hotel has that traditional look but has that modern twist too. The service is very pleasant and very friendly. From the receptionist to the room boy will help you as best as they can anytime you want it. The room is very spacious, consists of three parts, the bed, the wardrobe, and the bath with a bathtub in it. Comfortable room, comfortable bed. The bathroom also got a view to the scenery outside. Food is yummy, breakfast has a lot of variety. Aside from business, you also feel like as if you are having a holiday here. Overall, it is one of the best hotel in Surabaya and very recommended!

        Reviewed September 26, 2014

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        10.0
        Exceptional
        Daniel from Indonesia
        Group
        Classic Room
        Stayed 3 nights in February 2020

        Excellent hotel”

        Best hotel in Surabaya. The room is VERY SPACIOUS. Far more spacious than most 5-star hotels. Air conditioning is very good, the windows are clean. Beds are very comfortable and the rooms are very comfortable. Bathroom and showers are excellent, and also very spacious. Water pressure is good, and water temperature is very good. Excellent breakfast, the best nasi goreng ever. Very complete breakfast, all delicious and all very fulfilling. The quality of breakfast is very excellent, better than most 5-star hotels. Very nice swimming pool and very nice gym facilities. Excellent staff that are all very friendly, better than most 5-star hotels in big towns such as Jakarta and Surabaya. I would like to compliment Mas Joe and Mas Nyoman as managers, and also Mba Nenny in reception, for their excellent service during my multiple visits to the hotel. Location is close to the city, which is very good.

        Reviewed February 14, 2020

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        10.0
        Exceptional
        Marini from Malaysia
        Business traveler
        Classic Room
        Stayed 1 night in September 2014

        Worth your money luxury hotel”

        Will come back

        This is our second time here. We purposely requested to stay here since last visit was very satisfying. We have the choice of staying at the more recognised Brand Hotel such as the Marriott or Shangrila but for me the Bumi offers just that much more in personalised service and as a business traveller it really does make the difference. This hotel has that traditional look but has that modern twist too. The service is very pleasant and very friendly. From the receptionist to the room boy will help you as best as they can anytime you want it. The room is very spacious, consists of three parts, the bed, the wardrobe, and the bath with a bathtub in it. Comfortable room, comfortable bed. The bathroom also got a view to the scenery outside. Food is yummy, breakfast has a lot of variety. Aside from business, you also feel like as if you are having a holiday here. Overall, it is one of the best hotel in Surabaya and very recommended!

        Reviewed October 08, 2014

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        10.0
        Exceptional
        John from Canada
        Business traveler
        Classic Room
        Stayed 2 nights in October 2019

        Pleasant Stay”

        When visiting Surabaya this hotel must be considered! I had a very comfortable and relaxing stay at Bumi Surabaya. The facility was awesome. The staff was helpful and friendly. Breakfast was amazing with so many variety to choose from. Room was clean and a good size. Highly recommended especially when travelling with family.

        Reviewed October 24, 2019

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        10.0
        Exceptional
        LIZA from Malaysia
        Group
        Classic Room
        Stayed 2 nights in February 2019

        Wonderful place to stay right in the middle of the city”

        Everything is up to my expectation. Beautiful hotel, friendly and helpful staff, good wifi connection, tasty breakfast. and right in the middle of the city too. Wil definitely stay at Bumi Surabaya again the next time I visit Surabaya.

        Reviewed April 18, 2019

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        Dear Ms Liza Thank you for choosing Bumi Surabaya City Resort and for taking the time to share your review. We are truly delighted to hear that you had an overall wonderful experience during your stay. We appreciate your kind comments and look forward to seeing you again. Kind regards, Bondan Prasetyo General Manager

        Responded June 04, 2019
        Bumi Surabaya City Resort
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