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Lobby, Best Western Urban Hotel and Spa in Lille
Queen Bed Non Smoking Comfort - Guestroom, Best Western Urban Hotel and Spa in Lille
a plate of food on a table, Best Western Urban Hotel and Spa in Lille
Best Western Urban Hotel and Spa
Lobby, Best Western Urban Hotel and Spa in Lille
Lobby, Best Western Urban Hotel and Spa in Lille
Interior view, Best Western Urban Hotel and Spa in Lille

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7.9

Very good

1,548 reviews

1,548 reviews

See map
See map

6.5

Good

Location rating score

Parking
FREE
Nearby landmarks
Square Trévise 160 m
Hervé Bounoua 290 m
Alexandre Durak 290 m
Porte de Valenciennes Metro Station 290 m
Pharmacie du SUD 310 m
Hopital St Vincent De Paul 320 m
Place du Lin 330 m
Jardin de la Filature 460 m
Pharmacie Macquart 480 m
Brasserie du Singe Savant 490 m

Best Western Urban Hotel and Spa

48 Bis Rue De Valenciennes, Lille City Center, Lille, France, 59000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Lille City Center part of Lille, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Lille Airport. Rated with 3 stars, this high-quality property provides guests with access to restaurant, hot tub and steamroom on-site.

Highlights

300 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Hot tub

Sauna

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Pets allowed

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Hot tub

Sauna

Check-in/out [express]

Luggage storage

Value for money7.2
Location rating6.5
Nearest airportLille Airport (LIL) - France
Distance to airport6.1 km

Rooms available at Best Western Urban Hotel and Spa

King Bed Non Smoking Deluxe
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Double Bed Non Smoking Classic
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Queen Bed Non Smoking Comfort
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
1 Double Bed Non Smoking
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Queen + Single Bed Non Smoking Comfort
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Single Bed Non Smoking Classic
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Comfort Triple Room
...
  • Room size: 27 m²/291 ft²
Enter dates to see prices
Small Standard Double Room
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Standard Room
...
  • Room size: 12 m²/129 ft²
  • 1 double bed
Enter dates to see prices
Classic One Bed Room
...
  • Room size: 12 m²/129 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Urban Hotel and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Urban Hotel and Spa?

For those who wish to drive their own cars, Best Western Urban Hotel and Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests.

Is breakfast offered at Best Western Urban Hotel and Spa?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Urban Hotel and Spa. Adults can enjoy breakfast offered with an additional charge of 11 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Best Western Urban Hotel and Spa?

Best Western Urban Hotel and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Best Western Urban Hotel and Spa?

The closest train, metro, or bus station is Porte de Valenciennes Metro Station, 290 m away from Best Western Urban Hotel and Spa.

What restaurants are nearby Best Western Urban Hotel and Spa?

Best Western Urban Hotel and Spa’s neighborhood is Lille City Center which includes popular restaurants such as La Rumeur, Didi and L'Improviste.

What popular shopping places are close to Best Western Urban Hotel and Spa?

Located in the Lille City Center area, Best Western Urban Hotel and Spa is close to great shopping choices like Maitre Georges, Hauterive and Barbe.

What are popular attractions near Best Western Urban Hotel and Spa?

Best Western Urban Hotel and Spa’s location in the Lille City Center neighborhood makes it close to famous attractions including Square Trévise, Jardin de la Filature and Jeux de raquettes.

What popular natural sightseeing spots are close to Best Western Urban Hotel and Spa?

Best Western Urban Hotel and Spa is located within Lille City Center, which makes it conveniently close to natural sights including Claire, Contregarde d'Anjou and Demi-lune Royale.

See map

Explore the neighborhood

What people love about Best Western Urban Hotel and Spa

  • 10

    Exceptional
    Staff 

    "The staff at GW was amazing and incredibly friendly."

    Jenny

    |

    December 10, 2022

Overall rating:

7.9

Very good
1,548 reviews
Cleanliness
7.7
Facilities
6.7
Location
6.5
Read all reviews >
More about Best Western Urban Hotel and Spa

More about Best Western Urban Hotel and Spa

Best Western Urban Hotel and Spa

Never miss a single attraction in Lille when staying at Best Western Urban Hotel and Spa. Getting around in Lille is easy when staying at this hotel, strategically placed right in the heart of the city. No plan is a great plan. Get to whatever interests you in Lille, conveniently with a stay at Best Western Urban Hotel and Spa, just 6.1 km from Lille Airport.
Enjoy all that Best Western Urban Hotel and Spa has to offer! Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Best Western Urban Hotel and Spa from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities including the television is provided in some rooms. Best Western Urban Hotel and Spa also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Every day at Best Western Urban Hotel and Spa begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Fill your days with the array of activities and facilities offered at Best Western Urban Hotel and Spa. End your days in total relaxation with a visit to the hot tub, steam room, spa and sauna.

Show less

Amenities and facilities

Good
Facilities

6.7

Languages spoken
  • English
  • French
  • German
  • Polish
  • Russian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Hot tub
  • Sauna
  • Spa
  • Steamroom
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
Access
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
  • Buffet
Restaurants on site
Rococo Restaurant
  • Cuisine: French
  • Menu: Buffet

Location

48 Bis Rue De Valenciennes, Lille City Center, Lille, France, 59000
Good
Location

6.5

Airports
  • Lille Airport (LIL) - France
    6.1 km
  • Kortrijk-Wevelgem International Airport (KJK) - Belgium
    24.1 km
Public transportation
  • Porte de Valenciennes Metro Station
    290 m
  • Porte de Douai Metro Station
    620 m
Hospital or clinic
  • Pharmacie du SUD
    310 m
Convenience store
  • Carrefour City
    1.8 km
Cash withdrawal
  • ATM
    540 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)11 EUR

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Best Western Urban Hotel and Spa from real guests

Provided by verified guests of Agoda
7.2
/
10
Cleanliness7.7
Facilities6.7
Location6.5
Service8.4
Value for money7.2
High score for Lille
Rating
9+ Exceptional (10)
8-9 Excellent (2)
7-8 Very Good (4)
6-7 Good (2)
<6 Below Expectation (10)
Time of the year
Mar - May (2)
Jun - Aug (4)
Sep - Nov (13)
Dec - Feb (9)
All guests (57)
All room types
All languages
Showing 28 verified guest comments
12
7.6
Very good
Michal
Couple
Double Bed Non Smoking Classic
Stayed 1 night in April 2019

All good. Room small but very comfy. ”

We grabbed a coffee in the restaurant Sat evening. There was only 1 waiter. Poor guy had to run around and do everything by himself. 10 tables with guests. He was doing a great job though. During breakfast we had to ask for a fresh coffee, milk and scrambled eggs as they were missing from the Swedish table. On checking out unpleasant female brunette receptionist wanted to make us pay again for the room even though we already paid via agoda on reservation. When called agoda they fixed it but the receptionist offered no apologies. This was very disappointing as the hotel was great the good bye experience changed our feelings about the whole stay.

Reviewed April 18, 2019

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6.4
Good
Charles from United Kingdom
Couple
Queen + Single Bed Non Smoking Comfort
Stayed 1 night in July 2019

The Queen with Single bed I paid a premium for does not exist! ”

Hotel explained the error on Agoda, but as I had prepaid no refund was due. It would have been cheaper to just turn up.

Reviewed July 28, 2019

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5.6
Archontia from Switzerland
Couple
1 Double Bed Non Smoking
Stayed 1 night in December 2022

Above average”

"Best Western Urban Hotel and Spa" this is the name of the hotel! But unfortunately the hotel does not even have a spa 2 years now, as the reception informed us! So the name does not match with the facilities that they say they offer.

Reviewed December 23, 2022

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10.0
Exceptional
Jenny from Netherlands
Family with young children
Double Bed Non Smoking Classic
Stayed 1 night in October 2022

What a great charming place”

The staff at GW was amazing and incredibly friendly. They made the stay beyond acceptable, they were exceptional.

Reviewed December 11, 2022

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7.6
Very good
Mihaela from Netherlands
Couple
Queen Bed Non Smoking Comfort
Stayed 1 night in December 2022

Very good”

The airconditioning was turning on turning off the whole night, the floors cracking so a lot of noise from the other rooms , the water from the shower literally boiled so impossible to shower , smelling pipes coming from the bathroom

Reviewed December 11, 2022

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2.8
ABDELLATIF from France
Family with young children
King Bed Non Smoking Deluxe
Stayed 3 nights in December 2022

Attention ne vous faite pas avoir !!!!Ni spa ni hamam ni sona ”

Nous avons réservé en pensant passer la fin d’année à nous reposer et prendre un petit moment de bien être bien mérité . Très très déçu 😞 malheureusement rien n a été fait ou proposé de la part de la direction ! Pourtant j’ai bien exprimé ma déception a l’Acceuil de l hôtel .

Reviewed January 03, 2023

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10.0
Exceptional
Eugenie from France
Family with teens
Double Bed Non Smoking Classic
Stayed 1 night in December 2022

Parfait ”

Excellent séjour dans cet hôtel , Bien situé proche du métro mais centre ville accessible à pied également Personnel qualifié , jeune et dynamique Le repas servi au restaurant est sublime … Chambre parfaite, fonctionnelle Lit d’appoint enfant excellente qualité En bref, nous ne chercherons plus d’autre hôtel pour nos prochains séjours lillois Notre fille remercie les membres de l’équipe pour l’accueil!!

Reviewed January 01, 2023

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10.0
Exceptional
Manon from France
Couple
1 Double Bed Non Smoking
Stayed 1 night in October 2022

Court séjour sur Lille”

Nous avons été ravie de notre séjour sur Lille et de la qualité de l’hôtel !

Reviewed October 22, 2022

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10.0
Exceptional
Jean-Luc from France
Couple
1 Double Bed Non Smoking
Stayed 3 nights in October 2022

Sans hésitation !!!”

Personnel très agréable, souriant et professionnel !! Nous recommandons

Reviewed October 17, 2022

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10.0
Exceptional
Prosper from France
Couple
1 Double Bed Non Smoking
Stayed 1 night in October 2022

Personnel très sympathique ”

Accueil chaleureux

Reviewed October 06, 2022

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10.0
Exceptional
abdallah from France
Solo traveler
1 Double Bed Non Smoking
Stayed 2 nights in July 2022

Exceptional”

Très à l'ecoute, accueillant et professionnels.

Reviewed July 14, 2022

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9.2
Exceptional
Alexandre from France
Couple
1 Double Bed Non Smoking
Stayed 1 night in July 2022

Super !”

Nous sommes venus pour un week-end et nous n’avons pas compris les avis négatif de cet hôtel. L’accueil, la chambre et les services sont impeccables. Nous avons pris un petit déjeuner à base de produits locaux et c’était excellent. Nous recommandons vivement. Accessible facilement en voiture ou en transport en commun

Reviewed July 09, 2022

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5.2
Muriel from France
Solo traveler
1 Double Bed Non Smoking
Stayed 4 nights in November 2021

Quelque peu déçue !”

Une odeur très désagréable et récurrente dans la salle d'eau (canalisations à déboucher ?). L'oubli par le personnel d'entretien de plusieurs gobelets remplis de pastilles (eau de javel ?) dans la salle d'eau. Eau de la douche bouillante malgré les tentatives de réglage. Pas de couverture prévu lors de nuits fraîches. Dernière nuit, lit pas refait par le personnel d'entretien ! Parking toujours plein à craquer, impossible de s'y garer ! et pas facile de trouver une place dans le quartier ! Je n'ai pas testé les petits déjeuners ni les autres repas. Voilà pour le négatif. Sinon, le personnel à l'accueil est très gentil et chaleureux. Moquette confortable dans la chambre. Pas de volets mais des rideaux très occultant. Machine à café, thé, verveine à disposition dans la chambre ainsi qu'une petite bouteille d'eau chaque jour.

Reviewed November 16, 2021

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4.0
AUGUSTIN from French Polynesia
Couple
1 Double Bed Non Smoking
Stayed 3 nights in October 2021

Tuyauterie”

Remontée des odeurs des canalisations eaux usées. Horrible .signaler à la réception sans une amélioration

Reviewed November 06, 2021

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4.0
Nathalie from France
Business traveler
Single Bed Non Smoking Classic
Stayed 1 night in September 2021

Grande déception pas à la hauteur d’un Best Western”

Je suis arrivée tard dans la nuit avec pour seule envie me coucher. La fenêtre de la chambre était encore ouverte, la salle de bain n’avait pas été nettoyée il y avait encore les poils de mon prédécesseur dans les wc et dans la douche avec le reste de mousse… une trace de rond de tasse sur la console… le matin j’ai été réveillée par le bruit de la douche d’un voisin de chambre, le grincement du parquet, la conversation des voisins et le sifflement joyeux d’un autre… lorsque je me suis plainte du manque d’hygiène à l’accueil (photos à l’appui avec l’horaire) on m’a dit que je n’avais qu’à le signaler avant et qu’ils ne comprenaient pas

Reviewed September 25, 2021

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9.2
Exceptional
Sylvie from France
Business traveler
1 Double Bed Non Smoking
Stayed 1 night in January 2021

Exceptional”

Hotel agréable, propre et calme. Personnel sympathique. La chambre est juste un peu petite.

Reviewed January 06, 2021

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2.4
Roseanne from France
Couple
1 Double Bed Non Smoking
Stayed 1 night in December 2020

Chambre trop petite”

Chambre trop petites qui correspond pas au photo du site , une garanti de 50 euros qui n’a pas indiqué lors de la réservation , donc qui m’a surpris . De plus la « garanti » met du temps à être remboursé

Reviewed December 07, 2020

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6.0
Khadi from France
Family with teens
1 Double Bed Non Smoking
Stayed 1 night in September 2020

Hotel urban”

Nous avons passé un séjour peu convenable car nous avons eu beaucoup de surprise à notre arrivée ! En effet, nous avons été dirigé dans une chambre qui n’a pas été faite ! Heureusement qu’un membre du personnel ( a l’accueil ) a été correcte et nous a changé de chambre. Puis deuxième surprise , quasiment pas d’eau chaude durant notre séjour ! Pas le choix de voir avec la réception pour de nouveau changer de chambre! Ce que nous avons refusé ! À cet effet nous devions revenir la semaine d’après mais nous nous sommes abstenues. Le jour du depart, la réceptionniste a voulu nous faire un geste commercial mais étant donné que la chambre été déjà payer , ce geste ne pouvait pas se faire ! Mais j’en ai tenu rigueur car elle a tout de même chercher une solution et pour cela, je la remercie et je remercie les autres membres du personnel. Je n’ai pas pour habitude de laisser un commentaire pareil, mais il faut exprimer ce qui ne va pas afin que cet hôtel puisse s’améliorer.

Reviewed October 14, 2020

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6.0
Khadi from France
Family with teens
1 Double Bed Non Smoking
Stayed 1 night in September 2020

Hotel urban ! ”

Nous avons passé un séjour peu convenable car nous avons eu beaucoup de surprise à notre arrivée ! En effet, nous avons été dirigé dans une chambre qui n’a pas été faite ! Heureusement qu’un membre du personnel ( a l’accueil ) a été correcte et nous a changé de chambre. Puis deuxième surprise , quasiment pas d’eau chaude durant notre séjour ! Pas le choix de voir avec la réception pour de nouveau changer de chambre! Ce que nous avons refusé ! À cet effet nous devions revenir la semaine d’après mais nous nous sommes abstenues. Le jour du depart, la réceptionniste a voulu nous faire un geste commercial mais étant donné que la chambre été déjà payer , ce geste ne pouvait pas se faire ! Mais j’en ai tenu rigueur car elle a tout de même chercher une solution et pour cela, je la remercie et je remercie les autres membres du personnel. Je n’ai pas pour habitude de laisser un commentaire pareil, mais il faut exprimer ce qui ne va pas afin que cet hôtel puisse s’améliorer.

Reviewed October 14, 2020

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3.2
Hajar from France
Couple
Double Bed Non Smoking Classic
Stayed 1 night in September 2020

Défavorable ”

Ca ne ressemble pas au photo il y’a une très grande différence

Reviewed October 01, 2020

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12
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