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Best Western Plus The Ivywall Hotel
Best Western Plus The Ivywall Hotel
Best Western Plus The Ivywall Hotel
Best Western Plus The Ivywall Hotel
Best Western Plus The Ivywall Hotel
Best Western Plus The Ivywall Hotel
Best Western Plus The Ivywall Hotel

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8.8

Excellent

1,374 reviews

1,374 reviews

Breakfast80
Housekeeping75
Food & Dining21
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Excellent for walking
Parking
FREE
Walkable places
Pedro Vicente Park

330 m

Palawan Heritage Center

380 m

Palawan Museum

470 m

Popular landmarks
Firefly Watching

6.9 km

Palawan Wildlife Rescue and Conservation Center

8.7 km

Cowrie Island

11.4 km

Puerto Princesa City Baywalk Park

34.1 km

Ugong Rock

40.3 km

Closest landmarks
A. Baluyut-Lim Dental Clinic

500 m

NCCC Mall

620 m

Puerto Princesa International Airport

750 m

Agape Rural Program

760 m

Kaingud Arts and Crafts

780 m

Best Western Plus The Ivywall Hotel

Rizal Avenue Extension, Puerto Princesa, Palawan, Philippines, 5300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Puerto Princesa, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Puerto Princesa Underground River. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Sparkling clean

Located in heart of Palawan

Check-in [24-hour]

Airport transport

Excellent breakfast

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Check-in/out [express]

Luggage storage

Breakfast [free]

Your dates are popular among travelersUsers are booking a place in Palawan every 33 minutes on Agoda.com
Value for money8.7
Distance to city center0km
Location rating9.0
Nearest airportSan Vicente Airport (SWL)
Distance to airport104.5 km

Rooms available at Best Western Plus The Ivywall Hotel

Premier 1 Double Bed - No Smoking
...
  • Room size: 32 m²/344 ft²
  • Nature view
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Suite with 1 King Bed
...
  • Room size: 56 m²/603 ft²
  • City view
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2 Single beds - No Smoking, Disabled Access
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Premier 2 Single Beds - No Smoking
...
  • Room size: 32 m²/344 ft²
  • Nature view
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Deluxe 1 Double Bed - No Smoking
...
  • Room size: 26 m²/280 ft²
  • Nature view
  • 1 double bed or 2 single be...
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Deluxe 2 Single Beds - No Smoking
...
  • Room size: 26 m²/280 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Handicapped Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds or 1 double b...
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Suite
...
  • Room size: 59 m²/635 ft²
  • Shower
  • 1 king bed
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Premier Double Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 double bed or 2 single be...
Enter dates to see prices
Premier 2 Single Beds - No Smoking
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Plus The Ivywall Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Best Western Plus The Ivywall Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Best Western Plus The Ivywall Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Best Western Plus The Ivywall Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Plus The Ivywall Hotel.

What are my dining options at Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Best Western Plus The Ivywall Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Best Western Plus The Ivywall Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Best Western Plus The Ivywall Hotel?

On-site venues and convenient event services make Best Western Plus The Ivywall Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 3 venues can accommodate up to 30 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel is located in Puerto Princesa, famous for good restaurants such as Kalui Restaurant, Bersian Restaurant and Sari's Baryo Restaurant.

What popular shopping places are close to Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel is located in Puerto Princesa area which features shopping places such as Robinsons Place Mall Palawan, NCCC Mall and Kaingud Arts and Crafts.

What are popular attractions near Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel is located in Puerto Princesa area, which is famous for attractions such as Puerto Princesa City Baywalk Park, Immaculate Conception Cathedral and Plaza Cuartel.

What popular beaches are close to Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel is located in the Puerto Princesa area, which includes Sabang Beach, Nagtabon Beach and Pristine Beach.

What popular natural sightseeing spots are close to Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel is located in the Puerto Princesa area, which is famous for natural sightseeing destinations such as Firefly Watching, Palawan Wildlife Rescue and Conservation Center and Palawan Butterfly Ecological Garden and Tribal Village.

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Explore the neighborhood

What people love about Best Western Plus The Ivywall Hotel

  • 9.2

    Exceptional
    Staff 

    "Lovely Rooms, great location, nice facilities and friendly staff."

    Joel

    |

    April 8, 2020

  • 8.8

    Excellent
    Staff 

    "Staff helpful and friendly"

    stephen

    |

    March 17, 2020

  • 10

    Exceptional
    Location

    "Close to Airport and very nice facility."

    Scott

    |

    March 17, 2020

Overall rating:

8.8

Excellent
1,374 reviews
Cleanliness
9.1
Facilities
8.6
Location
9.0
Read all reviews >
What travelers say they love:
Spa is fab and pool lovely.
Cindy from South Africa
Couple
More about Best Western Plus The Ivywall Hotel

More about Best Western Plus The Ivywall Hotel

Best Western Plus The Ivywall Hotel

Make your vacation a genuine city adventure with a stay at Best Western Plus The Ivywall Hotel, which offers an activity-enabling location right in the city center -- so you can see more and do more in Palawan.
Best Western Plus The Ivywall Hotel provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Shuttle services provided by the hotel make exploring Palawan even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Best Western Plus The Ivywall Hotel is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Best Western Plus The Ivywall Hotel include special design features like a separate living room. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Best Western Plus The Ivywall Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Enjoy the countless activities offered at Best Western Plus The Ivywall Hotel. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

85 mentions

Housekeeping

43 mentions

Swimming Pool

41 mentions

Food & Dining

28 mentions

Languages spoken

  • English
  • Filipino

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Elevator
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Transport to airport

Available in all rooms

  • A/C
  • Complimentary drinking water
  • Hair dryer
  • Lock box in room
  • Satellite/cable channels
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
Location
Rizal Avenue Extension, Puerto Princesa, Palawan, Philippines, 5300
Excellent
Location

9

Airports

  • San Vicente Airport (SWL)
    104.5 km

Public transportation

  • Puerto Princesa Bus Station
    4.9 km

Hospital or clinic

  • A. Baluyut-Lim Dental Clinic
    500 m

Shopping

  • Robinsons Place Mall Palawan
    3.0 km

Convenience store

  • ABCD Convenience Store
    250 m

Cash withdrawal

  • ATM
    760 m
What's nearby

Popular landmarks

  • Firefly Watching
    6.9 km
  • Palawan Wildlife Rescue and Conservation Center
    8.7 km
  • Cowrie Island
    11.4 km
  • Puerto Princesa City Baywalk Park
    34.1 km
  • Ugong Rock
    40.3 km
  • Puerto Princesa Underground River
    54.1 km
  • Las Cabanas Beach
    170.7 km
  • Seven Commandos Beach
    173.0 km
  • Nacpan Beach
    188.2 km

Nearby landmarks

  • Pedro Vicente Park
    330 m
  • Palawan Heritage Center
    380 m
  • Palawan Museum
    470 m
  • A. Baluyut-Lim Dental Clinic
    500 m
  • NCCC Mall
    620 m
  • Puerto Princesa International Airport
    750 m
  • Agape Rural Program
    760 m
  • Kaingud Arts and Crafts
    780 m
  • PNS Athletic Ground
    840 m
  • Abueg Gymnasium
    840 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property requires a security deposit equivalent to one night stay upon check-in.
  • Airport transfer is available at no additional charge. In order to reserve the transfer, please inform the property of your arrival details at least 2 days prior to arrival.
  • The hotel offers tour packages. Discounts are provided to guests that will book in advance. Please contact the hotel directly for further details.
  • Pool operations are from 7:00 am to 6:00pm Pre-Arranged Airport Transfers
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee100 PHP
  • Distance from city center0km
  • Travel time to airport (minutes)5

The property

  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 120
  • Room voltage220
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Pool operations are from 07:00 AM to 06:00 PM. Pre-Arranged Airport Transfers available.

Reviews of Best Western Plus The Ivywall Hotel from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.6
Location9.0
Service8.8
Value for money8.7
High score for Palawan
Rating
9+ Exceptional (420)
8-9 Excellent (100)
7-8 Very Good (80)
6-7 Good (18)
<6 Below Expectation (50)
Time of the year
Mar - May (108)
Jun - Aug (137)
Sep - Nov (199)
Dec - Feb (224)
All guests (1,321)
All room types
All languages

Show reviews that mention 

Showing 668 verified guest comments
12345
10.0
Exceptional
KATRINA from Philippines
Family with young children
Premier 1 Double Bed - No Smoking
Stayed 4 nights in August 2019

Absolutely Wonderful Hotel ”

I got our rooms during a flash sale here in Agoda. I was able to book 2 rooms instead of 1 because the price was so low. When I looked at the regular rates in the hotel, I was shocked. I got almost 75% off. They offered complementary transfers from the airport. I loved the VIP treatment upon landing in Puerto Princesa. The driver (Robert) immediately gave us tips on how to get around. The airport is just about 5 minutes drive from the hotel. It's in a central area and is near restaurants, banks, convenience stores, etc. I loved the interiors of the hotel. The room was sparkling clean and the beds were so comfortable. The breakfast had limited choices but all were very delicious. The staff were extremely pleasant and warm. I love Ivywall! I highly recommend this place to anyone who is going to Puerto Princesa.

Reviewed August 24, 2019

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10.0
Exceptional
michael from United States
Couple
Premier 1 Double Bed - No Smoking
Stayed 2 nights in January 2019

The Hotel Who Listens and Cares”

Great location, super value for the money, great breakfast, friendly staff, clean property, great gym and spa, and very relaxing pool. This hotel took a concern that i had and fixed the problem after a fifteen minute conversation. I had a problem with the shower and told it to the Head of the kitchen, he told it to the district manager, that discussed it with head of housekeeping. When I returned from my excursion in my shower was two rubber mats to prevent me from slipping in the shower. Small thing to you, but very, very big deal to me. Thanks Lawrence and Modesto for taking the time to show me that i am more than a number to you.

Reviewed January 20, 2019

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10.0
Exceptional
Yaqoub
Couple
Premier 1 Double Bed - No Smoking
Stayed 2 nights in April 2019

Hi I am from Kuwait. ”

Me and my filipino wife just so lucky to stay here in this wonderful 4 star hotel, which gives you feel of 5 star hotel. However let me say thanks to there professional and well trained staff who are 24 hrs a day @ your service with smile and greetings. In Breakfast you will have many varieties and trust me it’s taste so good and make your day definitely.. a bit disappointed with there pool as it’s not so big but still not bad. Room is spacious specially premier rooms and every day you will get complimentary water, tea and coffee with condiment’s. The location of hotel is so perfect exactly it’s take us 8mins from airport to reach hotel which is amazing.... will come again to IVY WALL soon!!!!!

Reviewed April 30, 2019

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10.0
Exceptional
Julia from Netherlands
Couple
Deluxe 1 Double Bed - No Smoking
Stayed 3 nights in January 2019

Perfect!!! Best stay from the whole holiday!!!”

This was the last accommodation from our 2 weeks Palawan Trip and it was the best we could chose! We enjoyed the pool (clean and quiet), the breakfast was delicious and the staff ALWAYS friendly and helpful! In general I’m very critical but here I couldn’t find any negative point.

Reviewed January 14, 2019

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10.0
Exceptional
Cindy from South Africa
Couple
Deluxe Double Room
Stayed 2 nights in February 2020

Beautiful and comfy!”

Loved this hotel! Decor is superb, local dancing and singing at restaurant, clean and attention to detail. Even now with the corona virus, masks are being worn, and all guests have temp checked and hand sanitizer is found everywhere. Spa is fab and pool lovely.

Reviewed February 29, 2020

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10.0
Exceptional
Justin from United States
Group
Premier 1 Double Bed - No Smoking
Stayed 3 nights in November 2019

Perfect location ”

Spent 3 nights here. Very close to the airport, about 10 min drive or less. Great location with restaurants nearby, can take tricycle to restaurants by the bay. Friendly staff. Room was nice and clean. Pool is nice. Has a fitness room and massage services. Would definitely go back!

Reviewed December 06, 2019

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10.0
Exceptional
Angel from Philippines
Business traveler
Deluxe 1 Double Bed - No Smoking
Stayed 1 night in October 2018

Would stay here again!”

The hotel is new. Room was clean, spacious and comfortable. The breakfast buffet was good as well. Good location near the airport. It's a plus that they offer complimentary transfers to the airport. Would definitely stay here again on my next trip to Puerto Princesa.

Reviewed May 28, 2019

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9.6
Exceptional
Farrah from Philippines
Family with teens
Stayed 2 nights in January 2019

Highly Recommended”

I highly recommend this hotel if you are staying in PPS. Great location it is literally just a minute walk away from the top restaurants such as Ka Lui and Kinabuch’s. Staff are very friendly and courteous, they will always greet you when they see you in the hallways :) Also they have excellent service. We had a problem in the room we were staying (aircon was not cooling enough), we called the reception and immediately they transferred us to a new room. These things do happen in hotels but what’s important is how they take action or make up for it. Our flight was actually cancelled and we had to extend another night. We did not hesitate and came back to this hotel because we had a pleasant stay here. Lastly they have free airport transfers and it will only take you 10mins to airport.

Reviewed January 11, 2019

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10.0
Exceptional
Grant from United Kingdom
Couple
Stayed 1 night in January 2019

Beautiful ”

Beautiful clean hotel with nice polite staff nice rooms lovely breakfast plenty of shops and nice restaurants in the area stayed at a few hotels in Palawan this was by far the best hotel we even went back after we had traveled around the island 🌴 cannot fault it ,thanks for making us welcome

Reviewed January 24, 2019

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10.0
Exceptional
Maan from Philippines
Family with young children
DOUBLE DELUXE - BED AND BREAKFAST
Stayed 2 nights in March 2019

Thumbs up”

Excellent location of the hotel in the center of city. the hotel is clean and provides u great hospitality. The staffs were very helpful. I recommend this hotel to everyone, who is looking for good stay, good food, and great hospitality.

Reviewed March 17, 2019

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10.0
Exceptional
Siamak from New Zealand
Couple
Deluxe 1 Double Bed - No Smoking
Stayed 3 nights in April 2019

Book your room and don’t worry about anything. This hotel is really nice.”

If you haven’t booked your tours don’t worry about it, the Ivy wall guest have a special reservation quota so you can be added to the tours as soon as you check in. Great location. Plenty of bike rentals and malls and good restaurants around the hotel (the hotel food is really good too).

Reviewed April 14, 2019

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10.0
Exceptional
priscila from Macau SAR, China
Couple
DOUBLE DELUXE - BED AND BREAKFAST
Stayed 2 nights in April 2019

The hotel is in good location..”

I love this hotel because their staff is friendly and respectful..i love their breakfast buffet..their hotel facilities is quiet good..i love their swimming pool and gym..i want to visit again this hotel...i love to recommend this hotel to my friends and family..their price is reasonable..hoping to visit Palawan and Best Western Hotel..

Reviewed April 11, 2019

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10.0
Exceptional
Elisa from Philippines
Group
Deluxe 2 Single Beds - No Smoking
Stayed 2 nights in December 2019

Awesome ”

Very spacious room and nice interior. Hotel is relatively new. Nice spread of breakfast. Just right across the hotel is also a must try restaurant in Palawan. Tried the in room massage for 2 consecutive nights and the therapist Maimai is superb!!! Will come back to this five star feel hotel if there is a chance. Thank you

Reviewed December 29, 2019

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10.0
Exceptional
Jeffrey from United States
Solo traveler
Deluxe 1 Double Bed - No Smoking
Stayed 3 nights in June 2019

Perfect hotel in Puerto Princesa”

Perfect hotel in Puerto Princesa - comfy rooms with views of lush forest, a restaurant with a live band & nightly traditional dance to welcome guests , a breakfast buffet with high quality & yummy food, and a staff so friendly they treat you like you're part of their family. Will definitely come back to this hotel again and will highly recommend it to my family and friends.

Reviewed June 17, 2019

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10.0
Exceptional
Winnie from Philippines
Business traveler
Deluxe 1 Double Bed - No Smoking
Stayed 3 nights in October 2019

Home in Puerto Princesa”

Always a great choice when staying for a business (week) trip! Breakfast selection is good, staff are assertive and friendly and good internet connection. A noticeable flaw is that mobile network seemed to be not that strong to receive or make a call inside the room without experiencing choppy lines.

Reviewed October 15, 2019

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10.0
Exceptional
Rina from United States
Family with teens
Stayed 9 nights in June 2019

Outstanding Service!”

Excellent location Family Rooms are large, clean, well supplied toiletries Breakfast buffet delicious Staff attentive and world class

Reviewed June 29, 2019

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10.0
Exceptional
Catherine
Couple
Deluxe 1 Double Bed - No Smoking
Stayed 2 nights in April 2019

Great hotel, by far the best in Puerto Princesa”

Excellent service, clean rooms, facilities we love the traditional show and the food.

Reviewed April 24, 2019

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9.2
Exceptional
Stephen from Philippines
Couple
Premier 1 Double Bed - No Smoking
Stayed 3 nights in November 2019

Great place on - almost - all counts”

I do love this property. The facilities are great, the front desk staff and housekeeping are excellent. The rooms are up-to-date, clean and well-stocked, pool is quite nice - most everything was really great. Food service, however, was sub-par. The food itself was excellent for all meals, but several very simple details were missed, which significantly devalued the experience. The free breakfast buffet does a nice job balancing wide selection and excellent quality, but only one set of silverware delivered for two meals with room service, carbonara with a hard-boiled egg (instead of poached as stated on the menu that really transforms a good carbonara to a great one), extremely slow service for early lunch - 40 minute wait for a rather thin, but tasty pork chop, only 6 choices for the Cultural food show buffet that didn't fit my taste very well. I just don't understand how the hotel service and food can be so good and the attention to food service detail so lacking.

Reviewed December 02, 2019

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9.6
Exceptional
Concepcion from Philippines
Business traveler
Deluxe 1 Double Bed - No Smoking
Stayed 2 nights in July 2019

Exceptional”

This is my 3rd time to stay in this hotel . Food service has improved. We had a merienda buffet for our quick late lunch from the airport. Breakfasts ( stayed 2 nights) were very good because there were a lot to choose from at Anibong. We also ate at Balayong and had a very good meal ( I had 2 guests plus my secretary companion) and the servings were huge. A pity there were only a handful of guests who watched the Filipino Cultural Show which was awesome and the dancers and costumes were great.

Reviewed July 11, 2019

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10.0
Exceptional
Steven from United States
Group
Deluxe Double Room
Stayed 1 night in March 2020

Awesome employees!!!”

With all the flights getting shut down the front desk lady went ABOVE and BEYOND and if it wasn’t for her we would not of made it out of Puerto Princesa before the lockdown!!!

Reviewed March 18, 2020

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