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Best Western Papilio Hotel
Best Western Papilio Hotel
Best Western Papilio Hotel
Best Western Papilio Hotel
Best Western Papilio Hotel
Best Western Papilio Hotel
Best Western Papilio Hotel

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8.4

Excellent

1,878 reviews

1,878 reviews

Housekeeping70
Breakfast37
View17
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Masjid Nasional Al Akbar Surabaya 1.8 km
Surabaya's Zoo 3.9 km
Surabaya Town Square 4.1 km
Bungkul Park 4.6 km
Monkasel (Submarine Monument) 6.9 km
Tunjungan Plaza 7.6 km
Tugu Pahlawan 9.5 km
Suramadu National Bridge 9.6 km
Pakuwon Food Festival 10.1 km
Sampoerna Museum 11.2 km
Nearby landmarks
Jemursari 220 m
Taman Pelangi 400 m
Posyandu Balita Kuncup Harapan VIII 680 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso 780 m
Rumah Sakit Mata Masyarakat Jawa Timur 790 m
Kertomenanggal 1.1 km
University Petra 1.1 km
Posyandu Melati 5 1.1 km
Puskesmas Jemursari 1.2 km
Posyandu Lanjut Usia 1.3 km

Best Western Papilio Hotel

Jalan Ahmad Yani 176-178, Rungkut, Surabaya, Indonesia, 60235 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, indoor pool and sauna on-site.

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Highlights

210 meters to public transportation

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Car park

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.6
Distance to city center4 km
Location rating8.3
Nearest airportJuanda International Airport (SUB)
Distance to airport8.2 km

Rooms available at Best Western Papilio Hotel

Excellent
Room comfort & quality

8.4

Suite with City View
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 queen bed
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2 Single Beds, Smoking Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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1 Queen Bed, Smoking Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Queen Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds
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Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Best Western Papilio Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Best Western Papilio Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Papilio Hotel?

A stay at Best Western Papilio Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Best Western Papilio Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Best Western Papilio Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Papilio Hotel. There's an additional charge of 130000 IDR for adults and 65000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Papilio Hotel?

Best Western Papilio Hotel features an on-site restaurant for your dining convenience. Breakfast is served here. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Best Western Papilio Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Best Western Papilio Hotel. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Best Western Papilio Hotel?

On-site venues and convenient event services make Best Western Papilio Hotel an ideal choice for hosting events such as corporate events and meetings. The 3 venues can accommodate up to 500 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Best Western Papilio Hotel?

Best Western Papilio Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Best Western Papilio Hotel?

The closest train, metro, or bus station to Best Western Papilio Hotel is Jemursari, 220 m away.

What restaurants are nearby Best Western Papilio Hotel?

Restaurants including Galeri Seafood, Pine Tree Club and Good Day are popular in Best Western Papilio Hotel’s neighborhood which is known as Rungkut.

What popular shopping places are close to Best Western Papilio Hotel?

Shopping options in Best Western Papilio Hotel’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

What are popular attractions near Best Western Papilio Hotel?

Guests at Best Western Papilio Hotel can easily visit Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Pelangi located in the Rungkut area.

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Explore the neighborhood

What people love about Best Western Papilio Hotel

  • 7.2

    Very good
    Cleanliness

    "The room is clean, and good."

    Alvin

    |

    June 14, 2022

  • 9.6

    Exceptional
    Staff 

    "Nice hotel, comfortable room, friendly staff"

    Regina

    |

    May 29, 2022

  • 10

    Exceptional

    "Hotel bersih bagus fasilitas lengkap lokasi strategis."

    Febrian

    |

    May 15, 2022

Overall rating:

8.4

Excellent
1,878 reviews
Cleanliness
8.7
Facilities
8.3
Location
8.3
Read all reviews >
What travelers say they love:
Great place to stay around seminyak.
sri from Indonesia
Family with young children
More about Best Western Papilio Hotel

More about Best Western Papilio Hotel

Best Western Papilio Hotel

Enjoy all that Surabaya has to offer with a stay at Best Western Papilio Hotel. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Best Western Papilio Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring Surabaya is made even more convenient with the car hire and shuttle services available at the hotel. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Best Western Papilio Hotel. Some rooms at Best Western Papilio Hotel are equipped with air conditioning for your convenience. In-room entertainment such as daily newspaper, in-room video streaming and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Best Western Papilio Hotel. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Best Western Papilio Hotel including halal options.
Best Western Papilio Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the sauna. Start your vacation off right with a dip in the pool.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Around the property

Best Western Papilio Hotel provides an excellent base for exploring the sights of Surabaya in-depth. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 7.5 km away.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Breakfast

53 mentions

Housekeeping

45 mentions

Food & Dining

17 mentions

Swimming Pool

11 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Sauna
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

Mariposa

  • Cuisine: American, Asian, Indonesian
  • Menu: Buffet, A-la-carte
Location
Jalan Ahmad Yani 176-178, Rungkut, Surabaya, Indonesia, 60235
Excellent
Location

8.3

Airports

  • Juanda International Airport (SUB)
    8.2 km
  • Abdul Rachman Saleh Airport (MLG)
    67.4 km

Public transportation

  • Jemursari
    220 m
  • Kertomenanggal
    1.1 km

Hospital or clinic

  • Posyandu Balita Kuncup Harapan VIII
    680 m

Shopping

  • Tunjungan Plaza
    7.6 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Masjid Nasional Al Akbar Surabaya
    1.8 km
  • Surabaya's Zoo
    3.9 km
  • Surabaya Town Square
    4.1 km
  • Bungkul Park
    4.6 km
  • Monkasel (Submarine Monument)
    6.9 km
  • Tunjungan Plaza
    7.6 km
  • Tugu Pahlawan
    9.5 km
  • Suramadu National Bridge
    9.6 km
  • Pakuwon Food Festival
    10.1 km
  • Sampoerna Museum
    11.2 km

Nearby landmarks

  • Jemursari
    220 m
  • Taman Pelangi
    400 m
  • Posyandu Balita Kuncup Harapan VIII
    680 m
  • Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
    780 m
  • Rumah Sakit Mata Masyarakat Jawa Timur
    790 m
  • Kertomenanggal
    1.1 km
  • University Petra
    1.1 km
  • Posyandu Melati 5
    1.1 km
  • Puskesmas Jemursari
    1.2 km
  • Posyandu Lanjut Usia
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 6-12 years old will be charged IDR 65.000 for breakfast when using existing bed.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee240000 IDR
  • Distance from city center4 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)130000 IDR

The property

  • Number of bars/lounges1
  • Number of floors36
  • Number of restaurants1
  • Number of rooms 226
  • Year property opened2015
  • Most recent renovation2015

Parking

  • Daily parking fee0 IDR
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Best Western Papilio Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.3
Location8.3
Room comfort and quality8.4
Service8.5
Value for money8.6
High score for Surabaya
Rating
9+ Exceptional (264)
8-9 Excellent (115)
7-8 Very Good (194)
6-7 Good (56)
<6 Below Expectation (68)
Time of the year
Mar - May (155)
Jun - Aug (149)
Sep - Nov (187)
Dec - Feb (206)
All guests (1,295)
All room types
All languages

Show reviews that mention 

Showing 697 verified guest comments
12345
9.2
Exceptional
Muhammad from Brunei Darussalam
Solo traveler
Stayed 2 nights in August 2017

Excellent Hotel in Jl. Ahmad Yani Rungkut Surabaya”

Spacious Room with modern concept. Easy access to everywhere. A&W Fast Food is located at the Hotel Lobby. Make sure you tell the driver the word Papilio Hotel instead of only mentioning Best Western Hotel as some public transportation driver in Surabaya didnt know the Best Western Hotel. Overall i like this hotel and for sure will stay here again soon.

Reviewed October 01, 2017

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9.6
Exceptional
Riza from Indonesia
Business traveler
1 Queen Bed, Smoking Room
Stayed 1 night in March 2019

Clean Hotel”

Best Western Papilio is always my favorite hotel when I stay in Surabaya with my hubby. The location is accessible, the food is great, the staff are kind, and above all, the room is extremely clean. Highly recommended for those who visit Surabaya for business as its high speed internet will ease you in getting your work done.

Reviewed March 14, 2019

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8.8
Excellent
Evelin from Indonesia
Family with young children
Stayed 1 night in December 2019

A very comfortable room”

Have a pleasant stay in this hotel. I booked twin beds room but receptionist offer 1 king bed that actually has a bigger size. Really appreciate for the offer. The bed is very comfortable and clean. But the location is far from the city center. Most of all i enjoy the stay. Thank you Best Western Papilio 🙂

Reviewed December 27, 2019

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10.0
Exceptional
HUANG from Taiwan
Business traveler
Stayed 1 night in January 2018

It is the best hotel in the town!!!”

I need to fly to the other countries in the other day. It is the reason I check-in one night in Papilio Hotel. The hotel is excellent. The service is wonderful from the front desk until the room services. The Gym is good and the swimming pool is big enough. For the breakfast, they have various kinds of foods. I love the hotel and definitely, I will check-in there again. Thank you, AGODA.

Reviewed January 19, 2018

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9.6
Exceptional
michael from Australia
Couple
Stayed 1 night in February 2016

Best Western”

First stay at Papilio and was impressed. Just a small point, of which I reported to the check out. They should check the room equipment more often, as one of the bedside lamps was hanging down and the shower head was washing the ceiling as well, due to the head being loose. Apart from that, which is not a complaint, it was a fantastic hotel and not expensive.

Reviewed February 16, 2016

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9.3
Exceptional
bunadi from Indonesia
Business traveler
Stayed 1 night in October 2015

Very Nice Hotel”

Condition, Service and Location

This is one a new hotel in Surabaya, just 1 month after soft opening. The room hotel is very clean, the service is very good and near from the airport. There is a new AW Restaurant in the lobby. I stay at 35 Floor, I get very nice view of Surabaya city. Absolutely recommended hotel for staying in Surabaya.

Reviewed October 17, 2015

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9.2
Exceptional
FEINI from Indonesia
Family with teens
Stayed 1 night in June 2017

Bali trip”

From jakarta to Bali, we go pass by Surabaya and stay 1 night at this hotel, very clean, good staff and good price, the bed is also comfort, we will come back again if visit surabaya again. Very recommended hotel to stay

Reviewed June 25, 2017

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8.8
Excellent
yichao from China
Business traveler
Stayed 1 night in November 2017

Excellent”

1) it is located near the airport, which is the newer part of city Surabaya. Pros is that it is new, with wider road, but the cons is that you don’t find any restaurants around. The only choice is A&W hamburgers, which is inedible; 2) Facilities: it takes forever to wait for the elevators to come, since there are only two elevators for so many rooms; 3) Breakfast: there are lots of choices, like the other same-level hotels, but the tastes: there is still lots of room to desire; 4) WIFI: Slow, slow, slow; 5) Value for money: middle

Reviewed November 14, 2017

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9.6
Exceptional
li from Malaysia
Group
Stayed 1 night in November 2018

The services and facilities are exceed my expectations. The staffs are fast respond.”

Honestly, dint expect for such a best services and facilities in a affordable price. From the hot towel and welcome drink at the reception, the welcoming letter and kue in the room, the well maintaining swimming pool and gym, variety range of breakfast buffet until transportation to airport,it totally worth more the price! However, they should take a serious fix and repair on the water dripping issue during rainy day. We found the water dripping from the windows and dripped through the tv, we filed the complaint and they fast respond in changing a new room for us. Again, we found water dripping from the air-conditioning system, we filed the complaint and they had the technicians to fix it. The next day, we saw water dripping inside the lift. We satisfied with the services and facilities but not the water dripping issue.

Reviewed November 27, 2018

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9.0
Exceptional
Fransisca from Indonesia
Solo traveler
Stayed 1 night in December 2015

Best Food”

Food, Location, Comfort bed

New hotel near Rungkut Industrial Estate. Have the best breakfast I ever had. The room is comfy and comfort.

Reviewed January 04, 2016

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10.0
Exceptional
Anindya from Switzerland
Family with young children
Superior Twin Room
Stayed 3 nights in August 2019

confort in the city”

from check in to check out we hardly find anything to complain about. always love best western service either in Europe or indonesia. maybe bit more western breakfast choices for children like mine who’s not always eating asian food will make them happier :) nevertheless we had good time here.

Reviewed August 24, 2019

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10.0
Exceptional
sofia from Malaysia
Couple
Stayed 1 night in September 2017

clean,good location ”

i will recommend this hotel if anyone go to the surabaya . the staff so kindness , no problem with checkin checkout. the breakfast good . room so clean and nice . we both happy to stay there and we will stay again when we visit surabaya again 🤗

Reviewed September 11, 2017

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9.3
Exceptional
Charles from United States
Family with young children
Stayed 1 night in November 2015

Our one night stay”

The food, the food and friendly staff

Our stay was fine but when we checked in at 4 pm we were sent to a room that was not cleaned up. The reception girls seemed not very well trained but they were nice and friendly. Very happy with the dinner but it was a set menu no other choices but the food was great and the price very reasonable, we were the only people eating there don't understand that at all. The breakfast included with the room was very good, nice buffet and good selection. The hotel is very new only opened for 3months, it is going through a little learning curve. Most of the rooms are not finished yet, nice to stay in a brand new hotel. Location is great in the center of town, would stay there again.

Reviewed November 06, 2015

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8.7
Excellent
Edward from United States
Family with young children
Stayed 1 night in February 2016

Great location and comfort ”

location, comfort, breakfast

Clean comfortable rooms with all the amenities. The beds are very comfortable and we had a very good night’s sleep. We dined in at the “Mariposa” restaurant and found both the food and service to be extremely poor. We were a party of six and we were the only table in the restaurant. After ordering we waited over 30 minutes for the food to arrive. Each order arrived separately, with 15 minutes between the arrival of the first and the last. The steak and lamb chops were so salty that they were almost inedible. Overall, it was a miserable dining experience. Our room included breakfast which was a pleasant surprise after the dismal dining experience. The buffet had a great variety of Western and Indonesian breakfast fare, including an omelet bar and espresso machine. Excellent breakfast. The free wifi is good, but disconnects automatically after about 5 minutes of inactivity, requiring you to log in over and over again; however, tech support arrived quickly with fruit tray in hand to resolve a connectivity issue. The room service is also quite poor. We had to call three times to reception before our request for ice was fulfilled. I also had to call to have the air conditioning fixed and no one ever came.

Reviewed February 19, 2016

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8.0
Excellent
Aziza from Indonesia
Business traveler
Stayed 1 night in April 2016

Nice Hotel”

I stayed for 1 night only, during my business trip to Surabaya. The hotel is good, but the look is not like a 4 stars hotel. Anyway, the room is clean, nice, all I need are available. Little bit complaint about the AC, the sound is noisy. I love the breakfast. Lot of choices and all of them are delicious. The swimming pool and gym are good. Location is not in the city centre, but they have AW restaurant and other restaurants in the same building, so if you look for something cheaper for lunch or dinner you can buy it there. I think this hotel is good for conference or other business meetings.

Reviewed May 02, 2016

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9.7
Exceptional
Fitri from Indonesia
Couple
Stayed 1 night in December 2015

Cheap and nice view”

Good price, clean and nice view

It was a great transit stay. 20 minutes from the airport before rush hour. The staffs were friendly, delivered complimentary deserts and tea to our room in the evening. We got a nice room which has two large windows and enjoyed the city view in the night. Pretty close to CITO mall, Surabaya carnival for attractions

Reviewed December 09, 2015

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8.4
Excellent
veronica from Indonesia
Family with young children
Stayed 2 nights in June 2016

nice hotel..”

Best western is wonderful hotel with delicious bfast...2nd stay in best western n always happy...pool is amazing...

Reviewed July 08, 2016

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6.7
Good
Go from Indonesia
Couple
Stayed 2 nights in November 2015

Good value for the money but location isn't good”

The bed and pillows are comfortable, Breakfast is good with many variety, Staff is responsive

We ordered a non smoking room and the hotel staff confirms it during check-in. We were given room on non-smoking floor, but as soon as we entered the room, it reeked with heavy tobacco smell. The hotel staff however was quick to listen to our demand to change room, and we were given new room post haste. I really like the bed and pillows, they are always a huge plus to me on any hotel. The in-room wifi is decent at around 1.5 Mbps upload and download. This is a huge upgrade from the other best western i have stayed where in-room wifi was nowhere near that speed. All in all it's a good value for money, but the hotel is pretty far from downtown, and the road leading to the hotel is hectic and always crowded.

Reviewed November 24, 2015

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8.0
Excellent
Ali from Saudi Arabia
Family with young children
Stayed 1 night in May 2017

Good hotel for short stay”

The hotel location is not far from Surabaya Airport and the price is reasonable. There are coffee, fast food restaurant and more in the same building.

Reviewed May 16, 2017

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8.8
Excellent
Handy from Indonesia
Family with teens
Stayed 2 nights in February 2016

Nice hotel at Surabaya”

The location is near to every famous spot at Surabaya. Only 20 minutes from airport. New Hotel and clean. The breakfast is good. Staff is nice to us.

Reviewed February 10, 2016

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