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BB Hotel Sapa
BB Hotel Sapa
BB Hotel Sapa
BB Hotel Sapa
BB Hotel Sapa
BB Hotel Sapa
BB Hotel Sapa

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8.7

Excellent

524 reviews

524 reviews

Breakfast7
Housekeeping7
View4
See map

9.5

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Sun Plaza

40 m

Love Market

90 m

Quang Truong Square

90 m

The Stone Church (Holy Rosary Church)

120 m

Sapa Culture Museum

120 m

Popular landmarks
Ham Rong Mountain

700 m

Sun World Fansipan Legend

740 m

Cat Cat Ethnic Village

1.1 km

Love Waterfall

4.5 km

Thac Bac Waterfall (Silver Falls)

7.2 km

Closest landmarks
Sapa Tourist Information Center

40 m

Sapa Hospital

170 m

Sapa Ethnic School

220 m

Ta Van Village

250 m

Indigo Cat

260 m

BB Hotel Sapa

8 Cau May Streets, Sapa City Center, Sapa, Vietnam, 333105 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sapa City Center part of Sapa, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Fansipan Mountain. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

40 meters to Sapa Tourist Information Center

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Steamroom

Shuttle service

Free Wi-Fi in all rooms!

Value for money8.5
Distance to city center0 km
Location rating9.5
Nearest airportDien Bien Phu Airport (DIN) - Vietnam
Distance to airport135.0 km

Rooms available at BB Hotel Sapa

Excellent
Room comfort & quality

8.7

Corner Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Deluxe
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 semi double beds or 1 dou...
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Superior
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 semi double beds or 1 kin...
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Family
...
  • Room size: 50 m²/538 ft²
  • Shower and bathtub
  • 2 single beds & 1 double be...
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Family Two-Bedroom Suite
...
  • Room size: 50 m²/538 ft²
  • Street view
  • 2 king beds
Enter dates to see prices
Room #111289460
...
    Enter dates to see prices
    Room #111289463
    ...
      Enter dates to see prices
      Room #111289461
      ...
        Enter dates to see prices
        Room #111289459
        ...
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          Frequently asked questions

          What time is check-in and check-out at BB Hotel Sapa?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to BB Hotel Sapa?

          BB Hotel Sapa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at BB Hotel Sapa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, BB Hotel Sapa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Sapa with private transportation, the hotel can arrange taxi service.

          Is breakfast offered at BB Hotel Sapa?

          Start your mornings right, with the continental and buffet breakfast options offered at BB Hotel Sapa. There's an additional charge of 425000 VND for adults and 8 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at BB Hotel Sapa?

          BB Hotel Sapa features an on-site restaurant for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

          What is the smoking policy at BB Hotel Sapa?

          BB Hotel Sapa does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What is the closest train, metro, or bus station to BB Hotel Sapa?

          The closest train, metro, or bus station to BB Hotel Sapa is Sapa Bus Station, 1.3 km away.

          What restaurants are nearby BB Hotel Sapa?

          Restaurants including Graceful Restaurant, Bellevue Restaurant and Good ice cream 10 000 dongs are popular in BB Hotel Sapa’s neighborhood which is known as Sapa City Center.

          What popular shopping places are close to BB Hotel Sapa?

          Shopping options in BB Hotel Sapa’s Sapa City Center neighborhood include Sapa Market, Can Cau Market and Love Market.

          What are popular attractions near BB Hotel Sapa?

          Guests at BB Hotel Sapa can easily visit Sun World Fansipan Legend, Quang Truong Square and The Stone Church (Holy Rosary Church) located in the Sapa City Center area.

          What popular natural sightseeing spots are close to BB Hotel Sapa?

          BB Hotel Sapa’s nearby natural sights include Fansipan Mountain, Muong Hoa Valley and Love Waterfall located in the same Sapa City Center area.

          Show more questions
          See map

          Explore the neighborhood

          What people love about BB Hotel Sapa

          • 10

            Exceptional
            Staff 

            "What I love about bb hotel was the bed and all the pillow was so good quality, the staff of the hotel more than welcome you."

            Hoàng

            |

            February 8, 2022

          • 10

            Exceptional
            Location

            "Perfect location, Staff are very pleasant, breakfast is good."

            Hoàng

            |

            February 8, 2022

          • 9.2

            Exceptional
            Staff 

            "The staff is very helpful."

            Vu

            |

            December 28, 2020

          Property ranking|Compared to 391 Sapa properties
          See all rankings
          Room comfort score
          8.7/10
          Location score
          9.5/10
          Room size
          41 sqm.
          Cleanliness score
          8.9/10
          Better than
          98
          %
          of Sapa properties
          Better than
          97
          %
          of Sapa properties
          Bigger than
          92
          %
          of Sapa properties
          Better than
          88
          %
          of Sapa properties
          Overall rating:

          8.7

          Excellent
          524 reviews
          Cleanliness
          8.9
          Facilities
          8.4
          Location
          9.5
          Read all reviews >
          More about BB Hotel Sapa

          More about BB Hotel Sapa

          BB Hotel Sapa

          Enjoy Sapa day or night with a stay at BB Hotel Sapa.
          BB Hotel Sapa provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Sapa.
          If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
          For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
          Feel right at home during your stay at BB Hotel Sapa. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at BB Hotel Sapa include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
          The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


          Dining and things to do

          Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at BB Hotel Sapa. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at BB Hotel Sapa including kosher and halal options.
          A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
          BB Hotel Sapa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage and spa. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing hiking trails at BB Hotel Sapa.
          Have fun with your friends or family, or even meet new people at the library, games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


          Around the property

          Take advantage of the opportunity to explore Sapa while in the city. The most popular local attraction is probably Cat Cat Ethnic Village only 1.0 km away.


          Reasons to stay here

          Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 95% of the city's accommodation.
          This accommodation is highly recommended for its location, scoring higher than 97% of other options in the city.
          It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Sapa.

          Show more
          Amenities and facilities
          Excellent
          Facilities

          8.4

          Most talked about facilities

          Breakfast

          11 mentions

          Housekeeping

          7 mentions

          Food & Dining

          3 mentions

          Languages spoken

          • English
          • Chinese [Mandarin]
          • French
          • Vietnamese

          Accessibility

          • Wheelchair accessible

          Internet access

          • Free Wi-Fi in all rooms!
          • Internet services
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Billiards
          • Fitness center
          • Game room
          • Garden
          • Hiking
          • Massage
          • Nightclub
          • On-site entertainment
          • Spa
          • Steamroom
          • Ticket services
          • Tours

          Cleanliness and safety

          • Anti-viral cleaning products
          • Body thermometer
          • Breakfast in room
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • Face coverings on staff
          • First aid kit
          • Free face masks
          • Guest rooms seal after sanitization
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Professional-grade sanitizing services
          • Room sanitization opt-out available
          • Rooms sanitized between stays
          • Safe dining setup
          • Shared stationery removed
          • Staff trained in safety protocol
          • Temperature check for guests and staff

          Dining, drinking, and snacking

          • Alternative meal arrangement
          • Bar
          • BBQ facilities
          • Coffee shop
          • Happy hour
          • Restaurant [halal]
          • Restaurant [kosher]
          • Restaurants
          • Room service

          Services and conveniences

          • Air conditioning in public area
          • Cash withdrawal
          • Concierge
          • Contactless check-in/out
          • Convenience store
          • Currency exchange
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Food delivery
          • Heating in public area
          • Ironing service
          • Laundry service
          • Library
          • Luggage storage
          • Meeting/banquet facilities
          • Postal service
          • Safety deposit boxes
          • Salon
          • Shops
          • Smoke-free property
          • Smoking area
          • Terrace

          For the kids

          • Babysitting service
          • Family room
          • Kids meal

          Access

          • CCTV in common areas
          • CCTV outside property
          • Check-in/out [express]
          • Check-in/out [private]
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Safety/security feature
          • Security [24-hour]
          • Smoke alarms
          • Soundproof rooms

          Getting around

          • Airport transfer
          • Bicycle parking
          • Car park [charges apply]
          • Car park [free of charge]
          • Car park [nearby]
          • Car park [on-site]
          • Rental car
          • Shuttle service
          • Taxi service
          • Valet parking

          Sports equipment rental

          • Bicycle rental

          Available in all rooms

          • Air conditioning
          • Bathrobes
          • Blackout curtains
          • Closet
          • Coffee/tea maker
          • Desk
          • Free bottled water
          • Hair dryer
          • Heating
          • In-room safe box
          • Internet access – wireless
          • Mini bar
          • Non-smoking
          • Satellite/cable channels
          • Seating area
          • Shower
          • Slippers
          • Telephone
          • Toiletries
          • Wake-up service
          • Wi-Fi [free]
          Food and dining
          Breakfast options
          • American
          Restaurants on site

          BB Restaurant

          • Cuisine: Asian, European, Local
          • Menu: Buffet, A-la-carte
          Location
          8 Cau May Streets, Sapa City Center, Sapa, Vietnam, 333105
          Exceptional
          Location

          9.5

          Airports

          • Dien Bien Phu Airport (DIN) - Vietnam
            135.0 km
          • Wenshan Puzhehei Airport (WNH) - China
            145.7 km

          Public transportation

          • Sapa Bus Station
            1.3 km

          Hospital or clinic

          • Sapa Hospital
            170 m

          Shopping

          • Sapa Market
            1.3 km

          Convenience store

          • On-site

          Cash withdrawal

          • ATM on-site
          What's nearby

          Popular landmarks

          • Quang Truong Square
            90 m
          • The Stone Church (Holy Rosary Church)
            120 m
          • Muong Hoa Valley
            210 m
          • Ham Rong Mountain
            700 m
          • Sun World Fansipan Legend
            740 m
          • Cat Cat Ethnic Village
            1.1 km
          • Love Waterfall
            4.5 km
          • Thac Bac Waterfall (Silver Falls)
            7.2 km
          • Ta Phin Village
            7.2 km
          • Fansipan Mountain
            7.6 km

          Nearby landmarks

          • Sapa Tourist Information Center
            40 m
          • Sun Plaza
            40 m
          • Love Market
            90 m
          • Quang Truong Square
            90 m
          • The Stone Church (Holy Rosary Church)
            120 m
          • Sapa Culture Museum
            120 m
          • Mini Mart
            140 m
          • Notre Dame Cathedral Sapa
            140 m
          • Lao Chai Village
            170 m
          • Sapa Hospital
            170 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-5 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 6-11 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 12 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • Please note that there is no window in any Family rooms.
          • When booking more than 5 rooms, different policies and additional supplements may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from14:00
          • Check-out until12:00

          Getting around

          • Airport transfer fee300 VND
          • Distance from city center0 km

          Extras

          • Breakfast charge (unless included in room price)425000 VND

          The property

          • Non-smoking rooms/floorsno
          • Number of bars/lounges1
          • Number of floors4
          • Number of restaurants1
          • Number of rooms 57
          • Room voltage220
          • Year property opened2014
          • Most recent renovation2014

          Parking

          • Daily parking fee0 VND
          Property announcements

          Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

          Reviews of BB Hotel Sapa from real guests

          Provided by verified guests of Agoda
          8.7
          /
          10
          Cleanliness8.9
          Facilities8.4
          Location9.5
          Room comfort and quality8.7
          Service8.9
          Value for money8.5
          High score for Sapa
          Rating
          9+ Exceptional (94)
          8-9 Excellent (53)
          7-8 Very Good (32)
          6-7 Good (4)
          <6 Below Expectation (11)
          Time of the year
          Mar - May (33)
          Jun - Aug (47)
          Sep - Nov (47)
          Dec - Feb (67)
          All guests (373)
          All room types
          All languages

          Show reviews that mention 

          Showing 194 verified guest comments
          12345
          9.3
          Exceptional
          LYE from Singapore
          Group
          Deluxe
          Stayed 1 night in December 2014

          excellent location and staff ”

          location, service quality, value for money

          the test of a good hotel is when things don't work out alright, how the hotel & staff resolve the problem - we had ordered a private car pick up & were supposed to be met by the hotel staff upon arrival at 5.30am at the train station but no one turn up! we called the hotel & was told to try get a taxi from a nearby hotel.. (it appeared, they had thought we were arriving in the next train when there was clear emails we were taking a different train..) - thus we were stranded and had to find a reliable public bus or minivan from among the dozens of vans with all our luggages & had to battle with many touts (& thugs basically) who were harrassing us.. it was really bad experience & threatening & we watched & were involved in scuffles between the touts & actual drivers (but we couldnt tell who's the real drivers/agents & who are the touts & thugs..) - we finally managed to get into a van & had to wait with some local pax till the next train to arrive to fill up the van.. so it was an hour later that we started to move - so you can imagine how furious we were & what we would do when we arrive at the hotel! - to cut a long story short, after the initial letting off steam, the hotel staff on duty were sincerely apologetic & offered us early check in, free breakfast, upgraded our room & even wanted to repay us for the cost of transport we had paid (which we decline) .. we were more relieved that we had arrived safely in one piece with all luggages intact, thus these gestures helped to comfort & assure us that it was a sincere mistake & they were awfully sorry about the trouble we had to go through. The new manager Mike was very apologetic & went out of his way to assist us, short of being a tour guide to us! we were very impressed with how Mike and hid staff tried to resolve the problem or mistake & in the end enjoyed the hospitable stay & Sapa. Kudos to Mike & his team! Will recommend U Sapa to anyone visiting Sapa - and its right in the heart of Sapa town.

          Reviewed January 06, 2015

          See room deals

          9.7
          Exceptional
          Sik from Hong Kong SAR, China
          Couple
          Superior
          Stayed 1 night in September 2015

          Very friendly staff and clean room and good food”

          Service, Cleanliness, Food

          We had one night stay only in U Sapa, but we already found this hotel is a MUST STAY in Sapa. It is worth the money to stay in this 5-star hotel. The staff here is so nice and helpful with a friendly smile. They let us check-in at 8am. (which original check-in time is around 2pm). And they also let us check-out at 6pm. This is definitely unexpected! The room is so comfortable, very clean, nice décor, nice view. And the buffet breakfast is so delicious, with a great variety of food. With this price, we definitely recommend everyone to stay in this U Sapa hotel if you are visiting Sapa. Located just besides the Sapa church and the central market, which easy access to lots of restaurants and shops.

          Reviewed October 06, 2015

          See room deals

          9.0
          Exceptional
          Tan from Malaysia
          Couple
          Superior
          Stayed 1 night in October 2015

          Well-run hotel in excellent location”

          Excellent location, room and staff

          This is the first time I travel to Sapa and I really do not know where to stay but finally I did choose. This hotel is just stunning we thought we had won the jackpot when we got to our room. This is a modern, clean, well-run hotel right on Sapa town square. There are 3 floors of rooms, off wide marble-floored corridors and the rooms are well-appointed, modern and the bathrooms are quite impressive. Close to lots of good restaurants and shops. Beds very comfy indeed. I can see the vendor market by H'Mong people when I wake up in the morning, enjoy all activities at the square in the evening. What a terrific scene!!! The staff were very helpful and delightful. They allowed us have very early check in (8 am) and late check out (3.30 pm). They also asked us to chose the scent of soap to shower during check in. Free provide the motorbike or bicycle for ride around here is available - a trip to the nearby villages well worth any misgivings about driving in those conditions on the wrong side of the road!

          Reviewed October 11, 2015

          See room deals

          9.0
          Exceptional
          PHAM from Vietnam
          Group
          Superior
          Stayed 1 night in January 2016

          Very good hotel in Sapa”

          Location, service and food

          We stayed in U Sapa hotel for 1 night. The location is the best, as it is right in the center of Sapa (close to the Stone Church). From here, we walked along the streets where there are plenty of small shops and restaurants. The staff friendliness and service are excellent.

          Reviewed January 10, 2016

          See room deals

          9.7
          Exceptional
          amanda from Australia
          Couple
          Corner Suite
          Stayed 2 nights in December 2015

          Fantastic hotel”

          Grrat location, really comfortable bed, excellent room.

          U Sapa Hotel was excellent. The staff were helpful and friendly, the breakfast that was included was great. The room was perfect. The bed was so comfortable and cosy. The bathroom was fantastic. It was a bit hard to fill the bath as the hot water would run out regularly so the bath had to be filled in stages over about 1 hour. But all up, it is a beautiful hotel with lovely decor and lovely rooms. Would highly recommend it.

          Reviewed January 05, 2016

          See room deals

          9.3
          Exceptional
          Karen from Australia
          Family with teens
          Superior
          Stayed 1 night in June 2015

          Appreciated the great service”

          staff service location

          A very nice hotel especially in comparison to most other offerings in Sapa. The staff are amongst the friendliest we have encountered anywhere. They even did not charge us for a slightly later than normal late checkout. The food, coffee and breakfast where all great. My only criticism is there are no soft furnishings to absorb any sound so it is relatively noisy for the level of activity within the hotel. I would choose to stay there again because the location is perfect.

          Reviewed June 27, 2015

          See room deals

          8.3
          Excellent
          Jiahui from Singapore
          Couple
          Superior
          Stayed 1 night in December 2015

          Comfortable Stay!”

          Location. Service Orientated Staff. Homemade Yoghurt for Breakfast

          Pros : The location was great, right at where all the shops were at so it's very convenient especially for us who only has only 2D1N to spend at Sapa. Hotel staff were friendly and thoughtful as they arranged for early check in for us at 8am at no extra cost. We booked 2 rooms but there was some miscommunication among the staff between the shifts and we did not get rooms that were on the same level. Hence the manager offered us a complimentary upgrade. We booked some trekking tours from the hotel and the receptionists was really sweet to buy us tangerines and water to bring along for the trip. Cons : Not much view from the room, there was some construction at the hotel and it was noisy in the day time. The heater in the shower did not have a constant stream of hot water. The WiFi was not working. The dining room has limited seats and food was not replenished fast enough during peak periods. We arranged for transport from the hotel to Lao Cai train station at 50.000 vnd per pax and along the way our driver touted to tourists by the roadside and offered them 25.000 vnd per pax! The driver was reckless in driving and very rude as he threw our luggage on the wet floor when we arrive at the train station.

          Reviewed January 01, 2016

          See room deals

          8.7
          Excellent
          Swee from Malaysia
          Couple
          Superior
          Stayed 1 night in June 2015

          One of the best in Sapa”

          Nice location, comfortable room and good service performance

          The location is just at the town center and beside Sapa Square. The night market is just beside the hotel. It is located at the most happening street at Sapa from evening till midnight. The room is big and comfortable too.

          Reviewed June 17, 2015

          See room deals

          9.7
          Exceptional
          Karan from India
          Couple
          Corner Suite
          Stayed 3 nights in December 2015

          BEST HOTEL IN SAPA”

          Perfect Location, Beautiful Rooms, Super helpful staff

          The hotel is located just in the heart of Sapa. Good variety in Breakfast buffet. Extremely comfortable rooms. The staff helped us a lot in planning day trips to the villages around. Big thanks to their Front office manager, Mr. Ninh Pham.

          Reviewed January 28, 2016

          See room deals

          10.0
          Exceptional
          Nga from Vietnam
          Family with teens
          Stayed 2 nights in May 2017

          Best experience ever”

          The location is amazing. We get upgraded to a Deluxe and a Superior. The staff here was very friendly. They even helped us with directions and carrying our bags upon a hill. Overall, this is worth every penny. My entire family loves the hotel and when we come back to Sapa, we would be staying there.

          Reviewed May 23, 2017

          See room deals

          Dear Nga, Thank you for choosing the hospitality of U Sapa Vietnam and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. The team and I look forward to having you back in a not too distant future. Sincerely yours, Hijaaz Latheef General Manager

          Responded May 25, 2017
          BB Hotel Sapa
          8.8
          Excellent
          lucy from Indonesia
          Family with young children
          Family
          Stayed 2 nights in December 2019

          Very strategic hotel in Sapa”

          I was satisfied and very happy staying in this hotel. The location is very strategic, next to Sapa station. In front of the main square. The hotel staff can speak English well. The breakfast was good. I stayed in Family Room, it was spacious and well value for money.

          Reviewed January 03, 2020

          See room deals

          7.6
          Very good
          Jay from Philippines
          Solo traveler
          Executive Suite
          Stayed 1 night in June 2016

          Receptionist was helpful but restaurant staff was not trained well”

          Everything in U sapa was great. Front office staff to the room was good except one male staff at the restaurant . He was very arrugant. I Requested for a bucket of ice, i know he understand it because the manger ask him to get my request. But he seem's was not happy to to a favor for my request but instead he was talking against me on his local language and everyone was laughing it at me and make me feel disrespected as a guest and gives me a fake smile at all. And at the following morning same staff was clearing the table for buffet breakfast, he cleared my plates and even told me with out any service courtesy to say excuse at all instead telling this exact words in front of my face "OH MY GOD YOU USE 5 PLATES" i just keep calm and smiled at him... But where in this earth having a arrugant service like that??? Excuse me he was working in a service industry. The restaurant manager should do a proper Service training and service courtesy. U sapa is a great hotel but if they will not fix the restaurant service, it will give them still a negative impression.

          Reviewed June 27, 2016

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          10.0
          Exceptional
          jade from Australia
          Couple
          Deluxe
          Stayed 3 nights in May 2015

          Great location ”

          The location, the staff , the food

          We loved the u sapa it was in the best spot had a nice view. The weather wasn't that great the day we had to check out so they let us stay in our room until 4.30pm free of charge. The breakfast was amazing

          Reviewed May 17, 2015

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          9.2
          Exceptional
          ShiJun from Singapore
          Group
          Family
          Stayed 1 night in June 2017

          Great location at the heart of Sa Pa”

          We arrived in the morning and the hotel allowed us to check in earlier (6 hours ahead). If one would like to extend the hours, there is a nominal charge of USD40 for the family room option. The location was what blew us away - it was just beside the square which is essentially the centre of the Sa Pa town. It was also close to many of the top rated restaurants and bars around the city - Little Hanoi, Hill Station Deli, Hmong Sisters, Moments Romantic etc. The staff also allowed us to use the toilet to wash up after our day trek even though we didn't book the room. They also helped us to arrange our tours, prepared poncho and drinks for our hike. They were extremely helpful and informative and even advise us against going to Fansipan as it was too foggy during the period we were there. They suggested several other plans catered to our needs. Breakfast was great - it had a great range of options from the rather typical western breakfast with cereal, meat and cheese platter and salad to the more Vietnamese buffet style spread. You can even order a bowl of Pho during breakfast! :) A good rest is always important for nature sightseeing trips - it had the best King size bed I've ever slept in! Highly recommend this hotel!

          Reviewed June 21, 2017

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          Dear ShiJun, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear your feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praises like yours and I will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to Sapa Sincerely yours, Hijaaz Latheef General Manager

          Responded July 13, 2017
          BB Hotel Sapa
          8.4
          Excellent
          MyPhuong from United States
          Couple
          Superior
          Stayed 1 night in August 2017

          Excellent”

          Well only complaint would be that we asked for an early check in because we arrived early and that cost was $30. Pretty much half what the room cost. Then ate breakfast there and ended up getting sick from it. We had an 12pm check out and really couldn't go because I was not feeling well. So got charged another $30 for that. Even tho their food made me sick. I asked to just pay another day because at this point I had already did that, but I was told "we can not just add an extra day, you just have to pay late check out fee of 50% of room cost." Good deal for hotel, bad deal for guest.

          Reviewed September 04, 2017

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          9.2
          Exceptional
          Le from Vietnam
          Family with young children
          Deluxe
          Stayed 2 nights in September 2019

          Great location, new facilities, nice staffs”

          My room was at the corner, so that I had large view This hotel is closer to the center, the staffs are very friendly A little comment that TV Cable in my room wasn't available, usually disconnect to network, can't watch TV during the time staying in the room

          Reviewed September 26, 2019

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          Dear Valued Guest, Thank you for sharing the wonderful review about your last visit to BB Hotel Sapa. All the hotel facilities and guest services are dedicated to your comfort and enjoyment, and it is gratifying to note that they fully contribute to our guests’ experience. Thank you and we shall look forward to creating another experience on your future visit. Best regards, The Hotel Management.

          Responded October 08, 2019
          BB Hotel Sapa
          9.2
          Exceptional
          Nico from South Africa
          Couple
          Superior
          Stayed 2 nights in September 2016

          Great hospitality”

          Possibly the best accommodation in SaPa. Great breakfast and food.

          Reviewed September 26, 2016

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          Dear Nico Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We look forward to welcoming you back very soon when your travels bring you to Sapa Sincerely yours, Hijaaz Latheef General Manager

          Responded May 15, 2017
          BB Hotel Sapa
          9.0
          Exceptional
          Emlitia from South Africa
          Solo traveler
          Superior
          Stayed 3 nights in February 2016

          Choose between TV or Internet”

          Location, Cleanliness and spacious rooms.

          The hotel is well located and comfortable. However, we had to choose between having either TV or Internet in our room. After I complained to the management that a 4 star hotel should be able to provide both in a room, we were upgraded to a new room. Although it was a lovely suite, again we could not access both in the lounge or the room. So, to watch TV we had to sit on our beds and to access internet, we had to move to the lounge. I do believe that this issue should be addressed immediately as there were many other unsatisfied customers complaining about the same issue during my stay.

          Reviewed February 19, 2016

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          9.3
          Exceptional
          Hoang from Vietnam
          Couple
          Corner Suite
          Stayed 2 nights in July 2015

          Pleasure stay ”

          Friendly staffs , good location and good foods

          Nicely recommend to stay in Sapa.

          Reviewed July 06, 2015

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          9.7
          Exceptional
          Claire from United Kingdom
          Solo traveler
          Superior
          Stayed 1 night in April 2015

          Wonderful ”

          Quality of accommodation, staff, location

          The hotel and staff were truly wonderful. I arrived on the overnight train from Hanoi at 7am, and they kindly offered to check me in straight away, and allowed me to check out just before I had to leave for my train which was a real bonus and very welcome gesture on a short trip, although I appreciate they'd struggle to do this during busier times. As it rained all day on my first day, and I wasn't feeling very well, this was the ideal hang out. The only very small detail I think they could look at is the size of the main dining room, which is huge, and would look much better if separated a bit to break up the space. Overall the perfect hotel. Brand new and sparkling clean with all mod cons and no expense spared.

          Reviewed April 24, 2015

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