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8 travelers have booked today.
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1,309 reviews
1,309 reviews
As usual, it was comforting stay.
9
Location rating score
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
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Certifies impeccable cleanliness, hygiene, and contactless safety practices
100% of on-site staff have received all necessary vaccination shots for COVID-19.
Airport transfer
Airport transfer
Car park
Shuttle service
Free Wi-Fi in all rooms!
8 travelers have booked today.
Value for money | 8.7 |
Distance to city center | 11 km |
Location rating | 9.0 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 15.9 km |
Does Ascott Waterplace Surabaya have a hot tub?
Ascott Waterplace Surabaya does not have a hot tub.
What time is check-in and check-out at Ascott Waterplace Surabaya?
Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Ascott Waterplace Surabaya?
Ascott Waterplace Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 411765 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Ascott Waterplace Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Ascott Waterplace Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Ascott Waterplace Surabaya?
Start your mornings right, with the continental and buffet breakfast options offered at Ascott Waterplace Surabaya. There's an additional charge of 152941 IDR for adults and 65000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Ascott Waterplace Surabaya?
Breakfast is served here. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.
Can business events be hosted at Ascott Waterplace Surabaya?
On-site venues and convenient event services make Ascott Waterplace Surabaya an ideal choice for hosting meetings. The 3 venues can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at Ascott Waterplace Surabaya?
Ascott Waterplace Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
What restaurants are nearby Ascott Waterplace Surabaya?
Ascott Waterplace Surabaya is located in Dukuh Pakis, famous for good restaurants such as Tteokbokki Queen, Starbucks Supermal Pakuwon Indah and KFC Supermal Pakuwon Indah.
What popular shopping places are close to Ascott Waterplace Surabaya?
Ascott Waterplace Surabaya is located in Dukuh Pakis area which features shopping places such as Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.
What are popular attractions near Ascott Waterplace Surabaya?
Ascott Waterplace Surabaya is located in Dukuh Pakis area, which is famous for attractions such as Waterpark, Kolam Bebek and GoBounce.
What popular natural sightseeing spots are close to Ascott Waterplace Surabaya?
Ascott Waterplace Surabaya is located in the Dukuh Pakis area, which is famous for natural sightseeing destinations such as Class5 climbing, Deer park and Catfish fishing spot.
10
"As usual, it was comforting stay."
Charles
|
May 28, 2022
10
"Nice bedroom Nice kitchen Nice bathroom Complete amenities Best stay so far"
Felicia
|
May 4, 2022
10
"Great design, near pakuwon mall."
caroline
|
April 27, 2022
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Ascott Waterplace Surabaya.
Ascott Waterplace Surabaya offers impeccable service and all the essential amenities to travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at Ascott Waterplace Surabaya.
For guests who would like to smoke, the designated smoking areas are available.
All rooms at Ascott Waterplace Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Ascott Waterplace Surabaya are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee and instant tea are provided in some guestrooms. Ascott Waterplace Surabaya also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at Ascott Waterplace Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. At Ascott Waterplace Surabaya you can even have groceries delivered to your room with their convenient service.
Ascott Waterplace Surabaya offers an excellent variety of recreational facilities. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.
Around the property
An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 8.1 km away.
8.6
Breakfast
50 mentions
Housekeeping
25 mentions
Swimming Pool
24 mentions
Internet
5 mentions
Languages spoken
Accessibility
Internet access
Things to do, ways to relax
Cleanliness and safety
Dining, drinking, and snacking
Services and conveniences
For the kids
Land sports
Access
Getting around
Available in all rooms
The Dining Room
9
Airports
Public transportation
Hospital or clinic
Shopping
Cash withdrawal
Popular landmarks
Nearby landmarks
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Check-in/Check-out
Getting around
Extras
The property
Parking
Various facilities in this property are currently closed. For more information please contact the property directly
The Gym is available from 06:00 to 09:00. Towels are not provided.
Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only. Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied.
![]() Ascott Waterplace Surabaya | ![]() | Best value! ![]() | ![]() | |
Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
Guest rating | Excellent 1121 reviews 8.7Location 9 | Excellent 1840 reviews 8.8Location 8.8 | Exceptional 464 reviews 9.4Location 9.6 | Excellent 1787 reviews 8.8Location 9 |
Neighborhood | Dukuh Pakis | Dukuh Pakis | Dukuh Pakis | Surabaya Center |
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It should rated 10!”
Wonderful experience to stay 3 days 2 nights here in ascott waterplace surabaya. The hotel located really really near pakuwon supermall which is almost the biggest mall in surabaya after tunjungan. You should stay here, because you will find your life just like a real apartment totally full furnished! Include washing machine, microwave, stove, refrigerator, and so many secrets here!! Beautiful hotel! I love it very much!! You have to try!!!
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Dear yuristiawati Thank you so much for your kind comments. We are so happy that you enjoyed your stay with us. We hope to see you again soon at Ascott Waterplace Surabaya. Best regards, M Basha, Manager
Good Hotel but still need lots of improvement ”
I stayed there for only 1 night. The hotel is still very new. The room still clean, everything still new and clean. It's a good place for you if you bring younger children since the kids could run all along the room (btw, I stayed in 2 BR). At first, I would like to order food from the room like any normal hotel. Unfortunately, there was still no room service facilities (they said they will have it later on). So they suggest me to go to the mall opposite of Ascott which is still very close. Later on that night, I just realized that my room air con is not working. So basically the room is not cold and I called the front office to fix it. And then the engineering come to our room and checked the air con. At the end, they can't fix the air con so we turn on the air con from the living room and open our master bedroom. It was cold actually but I just feel uncomfortable to sleep and open the bedroom door. Oh yes. In my room, we have washing + drying machine which is very helpful for us. Thank you very much for the washing machine since I could wash all my child's clothes and then I can dry it all up as well after washing. The kitchen utensils is very good. Good enough to prepare most simple cooking. The next morning, all of us go down and have breakfast. The food was quite good but the variety could be better I think for a 5 star hotel. However, we could enjoy having breakfast next to Waterplace apartment swimming pool which is quite good I think. What I love about this hotel: - Spacious bed rooms, spacious living room and spacious bathroom - The price is cheap compare to other hotel - Near to PTC shopping mall - They can access to waterplace swimming pool which is very big What I think they can improve: - They should offer me something to compensate the air con problem. - Parking area which could be a bit confusing - The room could be cleaner (maybe because it's still new so they still have dust on the floor)
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Great location for a family trip”
Visited the Ascott Waterplace with my family for a brief getaway and there are two things that stand out. First, if you can book a room at a discount it is an excellent deal. The apartment style rooms are perfect for families and provide enough space for everyone to feel comfortable. Second, being close to Supermall/PTC makes it a prime location. You are literally walking distance from excellent food, a great movie theater, and prime shopping. The downside are the swimming area and breakfast location. Neither are huge issues/deal breakers but more "areas that could be better." As a family that likes to spend time in the pool, the area is nice but needs to be touched up as it is clearly showing some age. Also, while the breakfast is enjoyable, the space can be a little small for the number of people using it. Despite these small shortcomings I still very much enjoyed our stay here and would highly recommend it as a great value for the cost!
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Dear Mr. Michael, Greetings from Ascott Waterplace Surabaya! We would like to thank you for the feedback and we were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We have noted on your observation and recommendation for our further improvement to delivering good service to all our customer. Once again, thank you for your valued patronage. From all of us at Ascott Waterplace Surabaya, we look forward to welcoming you again at our serviced residences. Best regards, Nany S, Manager
Nice for family”
We had a pleasant stay at Ascott Waterplace Surabaya, and kids were having fun. The room was big, the pool is kid friendly and there is kids club too. There's a mall in front of this hotel, just need a few steps to get there.
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A very nice place”
When you visit Surabaya,, Ascott Waterplace is the best choice to stay,, Very Clean and Luxury Hotel with affordable prive Friendly Staff,, Easy Check in,, Very pleased to stay 3 days in this hotel U should try it
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Dear Mr. Iqbal, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya! Highly appreciated for your feedback and we look forward to welcoming you again at our serviced residence. Best regards, Nany S, Manager
To-go place to stay in Surabaya”
I have stayed in Ascott Surabaya for 3times already. But this time I decided to write a review to thank the staff for their honesty and helpfulness in getting back my passport. I left my passport in the sub and just realised it one day after arriving home. We called Ascott and ms. Pamela helped us to collect the. passport which luckily still in the sub along with some money in it. Thank you ms Pamela and Ascott staff for being so helpful. Really appreciate it.
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Dear Ms. Margaretta, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for your kind support to us and for taking your time to share your stay experience. We look forward to welcome you again at our serviced residence. Best regards, Nany S, Manager.
The best Hotel In Surabaya”
last time I stayed Java paragon and Richmond hotel, but this time I styed in this hotel and its beyond my expectation. They gave me 3 rooms one living room, one bedroom one dining cum kitchen area and bathroom are so big compare to my previous 5 star hotel in Surabaya. stuff and very friendly and informative. Location also best, in front of the hotel shopping mall is there. many restaurants are nearby. All I can say my stayed in Surabaya was comfortable and thanks to Ascott Hotel. Defiantly will stay here again next time.
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Superbb Hotel”
Ascott Sby is super duper great hotel. The lobby is very comfy, clean n luxurious. The room also very spacious and they have complete kitchenware, 2 TVs, comfy bed, washing machine that works perfectly, also ironing machine n its table. Bathroom also very clean, spacious n have bathtub too. They also give us cute honeymoon decorations for free. What a very great stay here. Superr close to biggest mall in Surabaya too. Such a great honeymoon experience here. Will be back again next time for sure. Thank u very much Ascott Sby..😇🙏
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Dear Dian, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.
Very pleased with our stay”
We made the right choice by staying at Ascott. We stayed in a one- bedroom deluxe and later in a one-bedroom executive, both of which are great for a couple. The executive room is bigger and has more storage. The king size bed was wonderful and the sound isolation was superb, our rest was never disturbed by external noise. Having a kitchen with a washer and dryer in the room was very useful. We exercised every day. The fitness room was convenient and well equipped. The breakfast buffet had everything we needed for a good start of the day: it included tasty Indonesian dishes, as well as fresh fruit and veggies, a variety of breads and pastries, and an egg station ( I love poached eggs and was pleased to see mine cooked very well). The location is convenient for shopping and eating out. One could walk to the Supermall across the street but would need a cab to get to other places near by simply because there are no sidewalks. I would be remiss not mention explicitly how much we appreciated the assistance of Ascott staff. We had to send an urgent round trip package to Jakarta and were astonished to discover that DHL could do that only for corporate clients. Ascott staff provided us with an alternative solution, and we got our documents processed in time. We are infinitely greatful for that! I have only a couple of small suggestions: a) instructions on how to use the washer/ dryer combo and the cooktop. B) a list of near by restaurants and grocery shops. Thank you again for the wonderful stay. We will see you again soon.
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very good”
We enjoyed our stay at Ascott Waterplace Surabaya. easy to find restaurant. good staff and also nice room with small kitchen inside, even we don't use it but it's useful if one day we stay with young children .only car park is a little bit confusing. pakuwon mall is very near, just cross the street. overall very good
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Looking for relaxing weekend??? This is the place!!!”
Ascott altho situated on the West of Surabaya is easily accessible by taxi. Pakuwon Trade Centre which is just across the road, offers a variety of food. The room is clean and comfortable. Most of all, the staffs are friendly and helpful (Special mention: Septian, Yolanda, Andry & Fadol).
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Hip area with lots of interest”
It is a serviced apartment located in the new development west-Surayaba with lots of cafes and restaurants, directly facing the biggest mall in Surabaya. Checkin procudere went smoothly, room is clean with complete amenities as described. Breakfast is served in the room as part of health procedure but the taste is bland and a bit cold, i guess thats the consequences of having your breakfast delivered. Gym is in function, and too bad we could not use the pool due this pandemic situation. Tips: if you're keen to taste most of the local delicacies in Surabaya, this place might not be your best option since it's located 6-7 km from the city center but if you're aiming from the hip and upscale neighborhood, than this might be your place.
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Dear Rusmawati, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.
Excellent”
The hotel is located in West Surabaya, a bit far from city center and the traffic is not so good. But it near to business complex, hospitals and even right across the hotel is Pakuwon Supermall and Pakuwon Trade Centre. The room is big since it's a serviced apartment. It has its own kitchen/dining area with all utilities minus dishwasher machine. You also get washing machine. And the living room is separated from bed room. There are two pools on different floor, the hotel pool is on the same floor as gym and the bigger pool is one floor below. The bigger pool has kids pool with slides, my daughter loves it. Hotel staffs are very helpful and very friendly. I've asked the staff during our check-in to set a romantic setup as a surprise for my wife since it was our wedding anniversary and they managed to fulfill it beautifully. Thank you!
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Value for money with a good location”
Ascott is so far one of the best place you can stay in Surabaya. Generally good design of space and opposite of the hotel is a shopping mall where you can get the basic necessity you need
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upscale affordable short-term apt.”
Located at western surabaya... adjacent to huge shopping mall that had everything from cheap to branded stuff. Hotel was spotless, bathroom had excellent amenities, water dispenser was provided. Bed was comfy enough. Hotel pool wasn't really big but you can ask the reception for access card to the pool area of the apt complex. it was much bigger and had a mock pirate ship with slides children could play with. They also had a beach-style pool which was cool.
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Dear Hendro, Thank you for the excellent rating and your kind support. We hope to see you again soon at Ascott Waterplace Surabaya. Should you require any further assistance, please do not hesitate to contact us to this email and we will be glad to assist you. Best regards, Nany S, Manager
Excellent and unforgetable ”
The first time i stayed in Ascott , the location just across the PTC Shopping mall , and PTC just opened a new extension Mall with Lotte mart, H&M, and many others . The facility is five star hotel especially their Swimming pool looks like a water boom , recreation place. The interior so excellent, they had a Big refrigerator, Microwave, washing machine , dining set, guest room with sofa. If they have promo , i will stay here again.
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Dear bong Thank you very much for your kind comments. We are pleased to hear that you are happy with your apartment, our facilities and our location near the Pakuwon Mall. We hope to see you again soon at Ascott Waterplace Surabaya. Best regards, M Basha, Manager
the best hotel in west surabaya”
Might be the best apartment hotel in surabaya. Better than jw mariot sby,sheraton sby with a cheaper price. The only turn down is the breakfast. Very limited option - just like *4 star hotel. Taste average. My 1st choice hotel in surabaya for sure
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Perfecf Escape”
Everything is just perfect here. Staying in one bedroom executive room give new experience to our family. The spacious room with all you need equipments provided made you feel like home. The rooms are clean, easy access, exclusive, elegant, even for kiddos. They love bathing and laying on livingroom watching movie, while my mother in law is on bed watching her favourite movie. She's impressed...thanks Ascott for the consistency in providing excellent service👍👍👍
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Dear Mrs. RIRIS, Thank you for taking your time to share your stay experience. Highly appreciated for your support and kind feedback. We are looking forward to welcome you again at our serviced residence. Best regards, Nany S, Manager
A Very Good Hotel Apartment Style near Hospital”
It is a very good hotel near National Hospital Surabaya which we intend to go to, and near to Pakuwon mall by foot (only accross the street, LOVE IT). SO could get a health check, food court and shopping at the same time. Breakfast is good. Room is big with full facilities as apartment should do. Staff was helpfull.
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Great location apartment unit”
Stay here for 2 nights... location is perfect just across the street from Pakuwon Supermall. Got free upgrade from deluxe to 1 bedroom executive. Room was marvelous.. really spacious... great view of Surabaya from the 30th floor. Everything was working nicely. Only one complain, the shower emitted sewage odour for 30 seconds every time it got turn on. Other than that I will recommend this place.
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Dear Hady, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated on your feedback and we look forward to welcome you again at our serviced residence to serve you better. Best regards, Nany S, Manager