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Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya

Removed from saved list

8.7

Excellent

1,343 reviews

1,343 reviews

Housekeeping52
Shops17
Breakfast14
See map

9

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Surabaya Town Square 6.3 km
Masjid Nasional Al Akbar Surabaya 6.8 km
Surabaya's Zoo 7.2 km
Bungkul Park 7.4 km
Tunjungan Plaza 8.1 km
Monkasel (Submarine Monument) 8.6 km
Tugu Pahlawan 8.8 km
Sampoerna Museum 9.6 km
Suramadu National Bridge 10.2 km
Pakuwon Food Festival 14.4 km
Nearby landmarks
Red Boxx Club 310 m
Pakuwon Trade Center - PTC 310 m
Hypermart 330 m
Kolam Bebek 440 m
Pakuwon Mall 450 m
Punch 460 m
GoBounce 480 m
Hartini's farm 510 m
Miniapolis 520 m
Hokky 520 m
2020

Ascott Waterplace Surabaya

Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Dukuh Pakis, Surabaya, Indonesia, 60126 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.7
Distance to city center11 km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport15.9 km

Rooms available at Ascott Waterplace Surabaya

Exceptional
Room comfort & quality

9.1

Three Bedroom Executive
...
  • Room size: 113 m²/1216 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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Two Bedroom Deluxe
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed & 2 single beds
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One Bedroom Executive
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Penthouse
...
  • Room size: 112 m²/1206 ft²
  • City view
  • 1 king bed
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One Bedroom Deluxe
...
  • Room size: 46 m²/495 ft²
  • Pool view
  • 1 king bed
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2 Bedroom Executive
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
One Bedroom Executive Apartment
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Three Bedroom Executive Apartment
...
  • Room size: 113 m²/1216 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
Enter dates to see prices
One Bedroom Deluxe Apartment
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Two Bedroom Executive Apartment
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 1 queen bed and 1 king bed
Enter dates to see prices

Frequently asked questions

Does Ascott Waterplace Surabaya have a hot tub?

Ascott Waterplace Surabaya does not have a hot tub.

What time is check-in and check-out at Ascott Waterplace Surabaya?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 500000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Ascott Waterplace Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Ascott Waterplace Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Ascott Waterplace Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Ascott Waterplace Surabaya. There's an additional charge of 152941 IDR for adults and 65000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Ascott Waterplace Surabaya?

Breakfast is served here. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can business events be hosted at Ascott Waterplace Surabaya?

On-site venues and convenient event services make Ascott Waterplace Surabaya an ideal choice for hosting meetings. The 3 venues can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya is located in Dukuh Pakis, famous for good restaurants such as Tteokbokki Queen, KFC Supermal Pakuwon Indah and Quickly Supermal Pakuwon Indah.

What popular shopping places are close to Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya is located in Dukuh Pakis area which features shopping places such as Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

What are popular attractions near Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya is located in Dukuh Pakis area, which is famous for attractions such as Waterpark, Kolam Bebek and GoBounce.

What popular natural sightseeing spots are close to Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya is located in the Dukuh Pakis area, which is famous for natural sightseeing destinations such as Class5 climbing, Deer park and Catfish fishing spot.

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Explore the neighborhood

What people love about Ascott Waterplace Surabaya

  • 10

    Exceptional

    "Very lovely apartments"

    Paul

    |

    September 5, 2022

  • 10

    Exceptional

    "Best place and most comfortable place!!"

    Angela

    |

    August 29, 2022

  • 8.4

    Excellent
    Location

    "Conviniently located next to PTC with easy access to other locations in west Surabaya."

    Henrik

    |

    July 26, 2022

Overall rating:

8.7

Excellent
1,343 reviews
Cleanliness
8.8
Facilities
8.6
Location
9.0
Read all reviews >
What travelers say they love:
Clean, comfy and good service apartmen
James from Indonesia
Family with young children
More about Ascott Waterplace Surabaya

More about Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

Ascott Waterplace Surabaya is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Ascott Waterplace Surabaya.
Ascott Waterplace Surabaya offers impeccable service and all the essential amenities to travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at Ascott Waterplace Surabaya.
For guests who would like to smoke, the designated smoking areas are available.
All rooms at Ascott Waterplace Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Ascott Waterplace Surabaya are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee and instant tea are provided in some guestrooms. Ascott Waterplace Surabaya also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Ascott Waterplace Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. At Ascott Waterplace Surabaya you can even have groceries delivered to your room with their convenient service.
Ascott Waterplace Surabaya offers an excellent variety of recreational facilities. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


Around the property

An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 8.1 km away.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

50 mentions

Housekeeping

25 mentions

Swimming Pool

24 mentions

Internet

5 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Pool facilities
  • Swimming pool [outdoor]
  • Water park

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bottle of water
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Bathtub grab bar
  • Blackout curtains
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Concierge
  • Daily housekeeping
  • Desk
  • Dining table
  • DVD/CD player
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Full kitchen
  • Hair dryer
  • High floor
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Laptop workspace
  • Linens
  • Microwave
  • Mirror
  • Mobility accessibility
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Separate living room
  • Sewing kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Continental
  • Buffet
Restaurants on site

The Dining Room

  • Cuisine: American, Indonesian, International
Location
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Dukuh Pakis, Surabaya, Indonesia, 60126
Exceptional
Location

9

Airports

  • Juanda International Airport (SUB)
    15.9 km
  • Abdul Rachman Saleh Airport (MLG)
    71.9 km

Public transportation

  • Tandes
    4.0 km
  • Kandangan
    4.8 km

Hospital or clinic

  • Ahli gigi
    840 m

Shopping

  • Tunjungan Plaza
    8.1 km

Cash withdrawal

  • ATM
    260 m
What's nearby

Popular landmarks

  • Surabaya Town Square
    6.3 km
  • Masjid Nasional Al Akbar Surabaya
    6.8 km
  • Surabaya's Zoo
    7.2 km
  • Bungkul Park
    7.4 km
  • Tunjungan Plaza
    8.1 km
  • Monkasel (Submarine Monument)
    8.6 km
  • Tugu Pahlawan
    8.8 km
  • Sampoerna Museum
    9.6 km
  • Suramadu National Bridge
    10.2 km
  • Pakuwon Food Festival
    14.4 km

Nearby landmarks

  • Red Boxx Club
    310 m
  • Pakuwon Trade Center - PTC
    310 m
  • Hypermart
    330 m
  • Kolam Bebek
    440 m
  • Pakuwon Mall
    450 m
  • Punch
    460 m
  • GoBounce
    480 m
  • Hartini's farm
    510 m
  • Miniapolis
    520 m
  • Hokky
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 0-11 years old will be charged a children's rate for breakfast.
  • Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Airport transfer fee500000 IDR
  • Distance from city center11 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)152941 IDR

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges0
  • Number of floors33
  • Number of restaurants0
  • Number of rooms 182
  • Room voltage220
  • Year property opened2015
  • Most recent renovation2014

Parking

  • Daily parking fee0 IDR
Property announcements

All facilities are opened with strict health protocols applied. Ascott swimming pool is located at PLD floor. Waterplace Swimming Pools are shared facilities, owned and managed by Waterplace Residence Complex located at G floor.

Advance reservation is required and subject to maximum capacity per session with strict health protocols applies.

Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only.

Reviews of Ascott Waterplace Surabaya from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.8
Facilities8.6
Location9.0
Room comfort and quality9.1
Service8.8
Value for money8.7
High score for Surabaya
Rating
9+ Exceptional (278)
8-9 Excellent (120)
7-8 Very Good (142)
6-7 Good (35)
<6 Below Expectation (24)
Time of the year
Mar - May (131)
Jun - Aug (130)
Sep - Nov (176)
Dec - Feb (162)
All guests (1,166)
All room types
All languages

Show reviews that mention 

Showing 599 verified guest comments
12345
10.0
Exceptional
Rina from Indonesia
Couple
One Bedroom Executive
Stayed 2 nights in April 2021

Good location, clean spacious room, friendly and helpful staffs, highly valued for money”

We enjoyed workcation at Ascott Waterplace Surabaya, 1 bedroom apartment ,room 3208, especially for friendly and helpful staffs : Monica (Dutty Manager) , who kindly gave attention to washing machine issue in room this morning, (that already helped by Ryco engineering last night) it turned out that i had to dried my laundry for more couple hour due to many number of clothes i put in washing machine. Drajat Agung Wibowo at Front Office who helped me to print some of my paper work, so that i can continue to do my work (Workcation), not to mention Tulus (security staffs) who also very kind and well-mannered staff helped me to bring my luggage, Huda (house-keeping staff), was also helpful and quick-response to my request such as towel and additional pillow. In a nut-shell I certainly will come back soon at Ascott Waterplace Surabaya. In general, everything in room : AC, TV ,microwave, dispenser, washing machine, haidryer, refrigerator, stoves were worked well. Highly valuable for money. Good location, walking distance to PTC Mall, near Toll.

Reviewed April 25, 2021

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Dear Ms. Rina, Thank you for taking your time to share your recent stay. We look forward to welcome you again at Ascott Waterplace Surabaya. Your special mentioned of Ms. Monica, Ryco, Drajat, Tulus and Huda will be share with the entire team of Ascott Waterplace Surabaya. Please stay safe and stay healthy! We'll see you soon at our serviced residence. Best regards, Nany S, Manager

Responded May 26, 2021
Ascott Waterplace Surabaya
10.0
Exceptional
Greta from Indonesia
Family with young children
Two Bedroom Deluxe
Stayed 1 night in November 2020

Beyond expectation”

I was expecting a decent serviced apartment where me and my family can just enjoy Surabaya's famous culinary and also stay safe in a good hotel with good health protocol during this pandemic situation. But yet the horel has an outstanding measure in term of making sure everyone is safe... and when they serve... they make sure that they are safe to serve and that we receive a safe service. We didnt want to go out much and just ordered food from outside and the food are safely delivered to our room and they even make sure that the packaging are safely cleaned before delivering to our room. Spacious apartment fully equipped to help make us feel really at home. All appliances and amenities are also complete to facilitate us. Will come back for sure!

Reviewed November 05, 2020

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Dear Greta, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.

Responded November 26, 2020
Ascott Waterplace Surabaya
10.0
Exceptional
Dian from Indonesia
Couple
One Bedroom Deluxe
Stayed 1 night in September 2020

Superbb Hotel”

Ascott Sby is super duper great hotel. The lobby is very comfy, clean n luxurious. The room also very spacious and they have complete kitchenware, 2 TVs, comfy bed, washing machine that works perfectly, also ironing machine n its table. Bathroom also very clean, spacious n have bathtub too. They also give us cute honeymoon decorations for free. What a very great stay here. Superr close to biggest mall in Surabaya too. Such a great honeymoon experience here. Will be back again next time for sure. Thank u very much Ascott Sby..😇🙏

Reviewed September 30, 2020

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Dear Dian, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.

Responded November 26, 2020
Ascott Waterplace Surabaya
10.0
Exceptional
Viona from Indonesia
Couple
One Bedroom Deluxe
Stayed 1 night in March 2022

Hands down THE BEST stay in surabaya”

I’ve stayed at a few luxury hotels in surabaya but nothing like this one. From the moment i step in all of the staff were very welcoming and helpful. The front staff work very promptly but still managed to provide a good service despite their workload, salute to the front desk staff. The room were very spacious, you can find anything you need during your stay (from microwave down to all cooking equipment, even washing machine!) and also very clean, with a beautiful city view. This will probably the only place i’ll stay when i’m back to surabaya.

Reviewed April 02, 2022

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Dear Viona, Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your valuable feedback and we look forward to welcoming you again at our serviced residence. Best regards, Nany S, Manager.

Responded April 11, 2022
Ascott Waterplace Surabaya
10.0
Exceptional
RIRIS from Indonesia
Family with young children
One Bedroom Executive
Stayed 1 night in December 2019

Perfecf Escape”

Everything is just perfect here. Staying in one bedroom executive room give new experience to our family. The spacious room with all you need equipments provided made you feel like home. The rooms are clean, easy access, exclusive, elegant, even for kiddos. They love bathing and laying on livingroom watching movie, while my mother in law is on bed watching her favourite movie. She's impressed...thanks Ascott for the consistency in providing excellent service👍👍👍

Reviewed January 02, 2020

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Dear Mrs. RIRIS, Thank you for taking your time to share your stay experience. Highly appreciated for your support and kind feedback. We are looking forward to welcome you again at our serviced residence. Best regards, Nany S, Manager

Responded January 06, 2020
Ascott Waterplace Surabaya
10.0
Exceptional
Riska from Indonesia
Family with teens
One Bedroom Executive
Stayed 1 night in July 2022

It really is A home away from Home”

I love this hotel. I always had pleasant stays the few times I stayed here. I love how clean the hotel is. And most of all, I love the level of service that they have. The property is well maintained and every facility is functioning properly. Great job!

Reviewed July 18, 2022

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10.0
Exceptional
swamitra from Indonesia
Business traveler
Two Bedroom Deluxe
Stayed 2 nights in December 2019

Nice hotel for biz traveller”

Nice hotel for bizbtraveller. We took 2 bedroom for 3 people. Breakfast is good, staff are nice, facilities are good, water pressure is good, bed is comfortable, we were all well rested. It was our 2nd time staying here, but for sure not the last time.

Reviewed December 15, 2019

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Dear swamitra, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya! Highly appreciated for your feedback, we are looking forward to welcome you again at our serviced residence. Best regards, Nany S, Manager.

Responded December 25, 2019
Ascott Waterplace Surabaya
10.0
Exceptional
Frederick from Indonesia
Couple
One Bedroom Executive
Stayed 1 night in December 2021

Christmas Staycation”

Generally, I loved the room. It was very nice and clean with good value for money. The staff were helpful and nice. A minor concern is just the soundproofing as we can hear sounds from adjacent rooms at times.

Reviewed January 03, 2022

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Dear Frederick, Thank you and highly appreciated for your support. We look forward to welcoming you again at Ascott Waterplace Surabaya. Best regards, Nany S, Manager.

Responded January 05, 2022
Ascott Waterplace Surabaya
10.0
Exceptional
Kee from Singapore
Group
Two Bedroom Deluxe
Stayed 4 nights in October 2019

Exceptional”

My 2nd stay in 3 years, 1st impression was "Wow"! We got a 2 bedroom suite, all that we need are there, shopping mall with huge super market just across the road. Can't ask for more. House keeping was good and clean too.

Reviewed November 06, 2019

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Dear Kee, Thank you for your kind support to Ascott Waterplace Surabaya! Highly appreciated for your feedback. We look forward to welcoming you again at our serviced residence. Best regards, Nany S, Manager.

Responded November 15, 2019
Ascott Waterplace Surabaya
10.0
Exceptional
Charles from Indonesia
Business traveler
One Bedroom Deluxe
Stayed 3 nights in May 2022

Exceptional”

As usual, it was comforting stay. Receptionist team are warm welcome and helpful. Check in check out process was fast. All facilities are well functional. Location is good just across PTC. Surely will return! Recommended

Reviewed May 28, 2022

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10.0
Exceptional
Nathania from Indonesia
Couple
One Bedroom Deluxe
Stayed 1 night in April 2022

Exceptional”

Fast check-in and check-out procedure. Quiet area and comfortable resting place. Kitchen utensils are complete, though you have to buy the ingredients and spices yourself if you plan to cook.

Reviewed April 15, 2022

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10.0
Exceptional
Surya from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in November 2021

Great place to stay overnight”

It has an apartment that can fit in up to 5 people. Breakfast was okay. Room is very clean

Reviewed November 05, 2021

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Dear Surya, Thank you for taking your time to share your recent stay experience. Highly appreciated for your kind support and we look forward to welcome you again at our serviced residence. Best regards, Nany S, Manager.

Responded December 11, 2021
Ascott Waterplace Surabaya
10.0
Exceptional
Iqbal from Indonesia
Solo traveler
One Bedroom Deluxe
Stayed 2 nights in November 2019

A very nice place”

When you visit Surabaya,, Ascott Waterplace is the best choice to stay,, Very Clean and Luxury Hotel with affordable prive Friendly Staff,, Easy Check in,, Very pleased to stay 3 days in this hotel U should try it

Reviewed November 26, 2019

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Dear Mr. Iqbal, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya! Highly appreciated for your feedback and we look forward to welcoming you again at our serviced residence. Best regards, Nany S, Manager

Responded November 28, 2019
Ascott Waterplace Surabaya
10.0
Exceptional
Karen from United States
Family with young children
One Bedroom Executive
Stayed 2 nights in June 2022

Spacious luxury stay ”

We are a family traveling with a 4 year old who loves the pool facilities as well as the size of the residence. The staff were excellent and helpful - when I lost something on the train they were super helpful getting it back for me

Reviewed June 16, 2022

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10.0
Exceptional
ricky from Indonesia
Family with young children
2 Bedroom Executive
Stayed 2 nights in October 2020

Looking for the best place ?”

Yeahhhhh .. you right.this hotel make you feel happy and enjoyed with your family. Kindly staff, close to mall, and safe protocol to covid 19. Stay healthty

Reviewed October 31, 2020

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Dear ricky, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your kind feedback. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager.

Responded November 26, 2020
Ascott Waterplace Surabaya
10.0
Exceptional
swamitra from Indonesia
Business traveler
Three Bedroom Executive
Stayed 3 nights in November 2020

frequent visitor here”

this is our 5th time staying here. best for group stay, business travellers. we were out all day for meetings. always good coming back in the end of the day to relax in here.

Reviewed November 29, 2020

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Dear Mr. Swamitra, Thank you for your kind feedback and support to Ascott Waterplace Surabaya. It is a pleasure to hear that your stay with us was enjoyable. We look forward to welcome you again at our serviced residence and serve you better. Best regards, Nany S, Manager

Responded January 21, 2021
Ascott Waterplace Surabaya
10.0
Exceptional
Noviarini from Indonesia
Business traveler
One Bedroom Deluxe
Stayed 1 night in September 2019

Best serviced apartement near pakuwon mall”

A very good place with also good price. Im a happy customer. Ask for even number room for better room lay out.

Reviewed September 22, 2019

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Dear Noviarini, Thank you for your kind support to Ascott Waterplace Surabaya. Highly appreciated for your feedback and we look forward to welcoming you again at our serviced residence. Best regards. Nany S, Manager.

Responded September 25, 2019
Ascott Waterplace Surabaya
9.6
Exceptional
NURYOKO
Family with young children
One Bedroom Executive
Stayed 1 night in August 2021

A hotel with spacious room near to malls”

Ascott Waterplace Surabaya is a nice hotel close to Toll Exit in Surabaya. The hotel has spacious and very clean room, located in the mall complex, so no worry to find food. The facilities are not yet in operation due to PPKM. The staff were very helpful. The breakfast was delivered to your room as the restaurant is not operated.

Reviewed August 31, 2021

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Dear Mr. NURYOKO, Thank you for your kind support to Ascott Waterplace Surabaya. We look forward to welcome you again at our serviced residence. Stay safe and stay healthy! Best regards, Nany S, Manager

Responded September 02, 2021
Ascott Waterplace Surabaya
10.0
Exceptional
Mohamed from Hong Kong SAR, China
Couple
One Bedroom Executive
Stayed 1 night in November 2020

Exceptional”

Our one of the best luckiest hotel . Reason for me. My wife got positive pregnancy after 10 years . During our stay . Happiness and positive place Thank you ascot

Reviewed November 12, 2020

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Dear Mohamed, Congratulation! It's a very good and happiest news for your family. We wish you, your wife and the baby a good health and happiness. We look forward to serve you again in the future. Best regards, Nany S, Manager.

Responded November 26, 2020
Ascott Waterplace Surabaya
10.0
Exceptional
caroline from Indonesia
Family with young children
2 Bedroom Executive
Stayed 2 nights in March 2022

My favorite place to stay now”

This is my first time to stay in here. And i love it. Great design, near pakuwon mall. But the variety of breakfast is too little.

Reviewed April 27, 2022

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