It should rated 10!”

Wonderful experience to stay 3 days 2 nights here in ascott waterplace surabaya. The hotel located really really near pakuwon supermall which is almost the biggest mall in surabaya after tunjungan. You should stay here, because you will find your life just like a real apartment totally full furnished! Include washing machine, microwave, stove, refrigerator, and so many secrets here!! Beautiful hotel! I love it very much!! You have to try!!!

Good Hotel but still need lots of improvement ”

I stayed there for only 1 night. The hotel is still very new. The room still clean, everything still new and clean. It's a good place for you if you bring younger children since the kids could run all along the room (btw, I stayed in 2 BR). At first, I would like to order food from the room like any normal hotel. Unfortunately, there was still no room service facilities (they said they will have it later on). So they suggest me to go to the mall opposite of Ascott which is still very close. Later on that night, I just realized that my room air con is not working. So basically the room is not cold and I called the front office to fix it. And then the engineering come to our room and checked the air con. At the end, they can't fix the air con so we turn on the air con from the living room and open our master bedroom. It was cold actually but I just feel uncomfortable to sleep and open the bedroom door. Oh yes. In my room, we have washing + drying machine which is very helpful for us. Thank you very much for the washing machine since I could wash all my child's clothes and then I can dry it all up as well after washing. The kitchen utensils is very good. Good enough to prepare most simple cooking. The next morning, all of us go down and have breakfast. The food was quite good but the variety could be better I think for a 5 star hotel. However, we could enjoy having breakfast next to Waterplace apartment swimming pool which is quite good I think. What I love about this hotel: - Spacious bed rooms, spacious living room and spacious bathroom - The price is cheap compare to other hotel - Near to PTC shopping mall - They can access to waterplace swimming pool which is very big What I think they can improve: - They should offer me something to compensate the air con problem. - Parking area which could be a bit confusing - The room could be cleaner (maybe because it's still new so they still have dust on the floor)

Great location for a family trip”

Visited the Ascott Waterplace with my family for a brief getaway and there are two things that stand out. First, if you can book a room at a discount it is an excellent deal. The apartment style rooms are perfect for families and provide enough space for everyone to feel comfortable. Second, being close to Supermall/PTC makes it a prime location. You are literally walking distance from excellent food, a great movie theater, and prime shopping. The downside are the swimming area and breakfast location. Neither are huge issues/deal breakers but more "areas that could be better." As a family that likes to spend time in the pool, the area is nice but needs to be touched up as it is clearly showing some age. Also, while the breakfast is enjoyable, the space can be a little small for the number of people using it. Despite these small shortcomings I still very much enjoyed our stay here and would highly recommend it as a great value for the cost!

Nice for family”

We had a pleasant stay at Ascott Waterplace Surabaya, and kids were having fun. The room was big, the pool is kid friendly and there is kids club too. There's a mall in front of this hotel, just need a few steps to get there.

A very nice place”

When you visit Surabaya,, Ascott Waterplace is the best choice to stay,, Very Clean and Luxury Hotel with affordable prive Friendly Staff,, Easy Check in,, Very pleased to stay 3 days in this hotel U should try it

To-go place to stay in Surabaya”

I have stayed in Ascott Surabaya for 3times already. But this time I decided to write a review to thank the staff for their honesty and helpfulness in getting back my passport. I left my passport in the sub and just realised it one day after arriving home. We called Ascott and ms. Pamela helped us to collect the. passport which luckily still in the sub along with some money in it. Thank you ms Pamela and Ascott staff for being so helpful. Really appreciate it.

The best Hotel In Surabaya”

last time I stayed Java paragon and Richmond hotel, but this time I styed in this hotel and its beyond my expectation. They gave me 3 rooms one living room, one bedroom one dining cum kitchen area and bathroom are so big compare to my previous 5 star hotel in Surabaya. stuff and very friendly and informative. Location also best, in front of the hotel shopping mall is there. many restaurants are nearby. All I can say my stayed in Surabaya was comfortable and thanks to Ascott Hotel. Defiantly will stay here again next time.

Superbb Hotel”

Ascott Sby is super duper great hotel. The lobby is very comfy, clean n luxurious. The room also very spacious and they have complete kitchenware, 2 TVs, comfy bed, washing machine that works perfectly, also ironing machine n its table. Bathroom also very clean, spacious n have bathtub too. They also give us cute honeymoon decorations for free. What a very great stay here. Superr close to biggest mall in Surabaya too. Such a great honeymoon experience here. Will be back again next time for sure. Thank u very much Ascott Sby..😇🙏

Very pleased with our stay”

We made the right choice by staying at Ascott. We stayed in a one- bedroom deluxe and later in a one-bedroom executive, both of which are great for a couple. The executive room is bigger and has more storage. The king size bed was wonderful and the sound isolation was superb, our rest was never disturbed by external noise. Having a kitchen with a washer and dryer in the room was very useful. We exercised every day. The fitness room was convenient and well equipped. The breakfast buffet had everything we needed for a good start of the day: it included tasty Indonesian dishes, as well as fresh fruit and veggies, a variety of breads and pastries, and an egg station ( I love poached eggs and was pleased to see mine cooked very well). The location is convenient for shopping and eating out. One could walk to the Supermall across the street but would need a cab to get to other places near by simply because there are no sidewalks. I would be remiss not mention explicitly how much we appreciated the assistance of Ascott staff. We had to send an urgent round trip package to Jakarta and were astonished to discover that DHL could do that only for corporate clients. Ascott staff provided us with an alternative solution, and we got our documents processed in time. We are infinitely greatful for that! I have only a couple of small suggestions: a) instructions on how to use the washer/ dryer combo and the cooktop. B) a list of near by restaurants and grocery shops. Thank you again for the wonderful stay. We will see you again soon.

very good”

We enjoyed our stay at Ascott Waterplace Surabaya. easy to find restaurant. good staff and also nice room with small kitchen inside, even we don't use it but it's useful if one day we stay with young children .only car park is a little bit confusing. pakuwon mall is very near, just cross the street. overall very good

Looking for relaxing weekend??? This is the place!!!”

Ascott altho situated on the West of Surabaya is easily accessible by taxi. Pakuwon Trade Centre which is just across the road, offers a variety of food. The room is clean and comfortable. Most of all, the staffs are friendly and helpful (Special mention: Septian, Yolanda, Andry & Fadol).

Hip area with lots of interest”

It is a serviced apartment located in the new development west-Surayaba with lots of cafes and restaurants, directly facing the biggest mall in Surabaya. Checkin procudere went smoothly, room is clean with complete amenities as described. Breakfast is served in the room as part of health procedure but the taste is bland and a bit cold, i guess thats the consequences of having your breakfast delivered. Gym is in function, and too bad we could not use the pool due this pandemic situation. Tips: if you're keen to taste most of the local delicacies in Surabaya, this place might not be your best option since it's located 6-7 km from the city center but if you're aiming from the hip and upscale neighborhood, than this might be your place.

Excellent”

The hotel is located in West Surabaya, a bit far from city center and the traffic is not so good. But it near to business complex, hospitals and even right across the hotel is Pakuwon Supermall and Pakuwon Trade Centre. The room is big since it's a serviced apartment. It has its own kitchen/dining area with all utilities minus dishwasher machine. You also get washing machine. And the living room is separated from bed room. There are two pools on different floor, the hotel pool is on the same floor as gym and the bigger pool is one floor below. The bigger pool has kids pool with slides, my daughter loves it. Hotel staffs are very helpful and very friendly. I've asked the staff during our check-in to set a romantic setup as a surprise for my wife since it was our wedding anniversary and they managed to fulfill it beautifully. Thank you!

Value for money with a good location”

Ascott is so far one of the best place you can stay in Surabaya. Generally good design of space and opposite of the hotel is a shopping mall where you can get the basic necessity you need

upscale affordable short-term apt.”

Located at western surabaya... adjacent to huge shopping mall that had everything from cheap to branded stuff. Hotel was spotless, bathroom had excellent amenities, water dispenser was provided. Bed was comfy enough. Hotel pool wasn't really big but you can ask the reception for access card to the pool area of the apt complex. it was much bigger and had a mock pirate ship with slides children could play with. They also had a beach-style pool which was cool.

Excellent and unforgetable ”

The first time i stayed in Ascott , the location just across the PTC Shopping mall , and PTC just opened a new extension Mall with Lotte mart, H&M, and many others . The facility is five star hotel especially their Swimming pool looks like a water boom , recreation place. The interior so excellent, they had a Big refrigerator, Microwave, washing machine , dining set, guest room with sofa. If they have promo , i will stay here again.

the best hotel in west surabaya”

Might be the best apartment hotel in surabaya. Better than jw mariot sby,sheraton sby with a cheaper price. The only turn down is the breakfast. Very limited option - just like *4 star hotel. Taste average. My 1st choice hotel in surabaya for sure

Perfecf Escape”

Everything is just perfect here. Staying in one bedroom executive room give new experience to our family. The spacious room with all you need equipments provided made you feel like home. The rooms are clean, easy access, exclusive, elegant, even for kiddos. They love bathing and laying on livingroom watching movie, while my mother in law is on bed watching her favourite movie. She's impressed...thanks Ascott for the consistency in providing excellent service👍👍👍

A Very Good Hotel Apartment Style near Hospital”

It is a very good hotel near National Hospital Surabaya which we intend to go to, and near to Pakuwon mall by foot (only accross the street, LOVE IT). SO could get a health check, food court and shopping at the same time. Breakfast is good. Room is big with full facilities as apartment should do. Staff was helpfull.

Great location apartment unit”

Stay here for 2 nights... location is perfect just across the street from Pakuwon Supermall. Got free upgrade from deluxe to 1 bedroom executive. Room was marvelous.. really spacious... great view of Surabaya from the 30th floor. Everything was working nicely. Only one complain, the shower emitted sewage odour for 30 seconds every time it got turn on. Other than that I will recommend this place.