Good location, clean spacious room, friendly and helpful staffs, highly valued for money”

We enjoyed workcation at Ascott Waterplace Surabaya, 1 bedroom apartment ,room 3208, especially for friendly and helpful staffs : Monica (Dutty Manager) , who kindly gave attention to washing machine issue in room this morning, (that already helped by Ryco engineering last night) it turned out that i had to dried my laundry for more couple hour due to many number of clothes i put in washing machine. Drajat Agung Wibowo at Front Office who helped me to print some of my paper work, so that i can continue to do my work (Workcation), not to mention Tulus (security staffs) who also very kind and well-mannered staff helped me to bring my luggage, Huda (house-keeping staff), was also helpful and quick-response to my request such as towel and additional pillow. In a nut-shell I certainly will come back soon at Ascott Waterplace Surabaya. In general, everything in room : AC, TV ,microwave, dispenser, washing machine, haidryer, refrigerator, stoves were worked well. Highly valuable for money. Good location, walking distance to PTC Mall, near Toll.

Beyond expectation”

I was expecting a decent serviced apartment where me and my family can just enjoy Surabaya's famous culinary and also stay safe in a good hotel with good health protocol during this pandemic situation. But yet the horel has an outstanding measure in term of making sure everyone is safe... and when they serve... they make sure that they are safe to serve and that we receive a safe service. We didnt want to go out much and just ordered food from outside and the food are safely delivered to our room and they even make sure that the packaging are safely cleaned before delivering to our room. Spacious apartment fully equipped to help make us feel really at home. All appliances and amenities are also complete to facilitate us. Will come back for sure!

Superbb Hotel”

Ascott Sby is super duper great hotel. The lobby is very comfy, clean n luxurious. The room also very spacious and they have complete kitchenware, 2 TVs, comfy bed, washing machine that works perfectly, also ironing machine n its table. Bathroom also very clean, spacious n have bathtub too. They also give us cute honeymoon decorations for free. What a very great stay here. Superr close to biggest mall in Surabaya too. Such a great honeymoon experience here. Will be back again next time for sure. Thank u very much Ascott Sby..😇🙏

Hands down THE BEST stay in surabaya”

I’ve stayed at a few luxury hotels in surabaya but nothing like this one. From the moment i step in all of the staff were very welcoming and helpful. The front staff work very promptly but still managed to provide a good service despite their workload, salute to the front desk staff. The room were very spacious, you can find anything you need during your stay (from microwave down to all cooking equipment, even washing machine!) and also very clean, with a beautiful city view. This will probably the only place i’ll stay when i’m back to surabaya.

Perfecf Escape”

Everything is just perfect here. Staying in one bedroom executive room give new experience to our family. The spacious room with all you need equipments provided made you feel like home. The rooms are clean, easy access, exclusive, elegant, even for kiddos. They love bathing and laying on livingroom watching movie, while my mother in law is on bed watching her favourite movie. She's impressed...thanks Ascott for the consistency in providing excellent service👍👍👍

It really is A home away from Home”

I love this hotel. I always had pleasant stays the few times I stayed here. I love how clean the hotel is. And most of all, I love the level of service that they have. The property is well maintained and every facility is functioning properly. Great job!

Nice hotel for biz traveller”

Nice hotel for bizbtraveller. We took 2 bedroom for 3 people. Breakfast is good, staff are nice, facilities are good, water pressure is good, bed is comfortable, we were all well rested. It was our 2nd time staying here, but for sure not the last time.

Christmas Staycation”

Generally, I loved the room. It was very nice and clean with good value for money. The staff were helpful and nice. A minor concern is just the soundproofing as we can hear sounds from adjacent rooms at times.

Exceptional”

My 2nd stay in 3 years, 1st impression was "Wow"! We got a 2 bedroom suite, all that we need are there, shopping mall with huge super market just across the road. Can't ask for more. House keeping was good and clean too.

Exceptional”

As usual, it was comforting stay. Receptionist team are warm welcome and helpful. Check in check out process was fast. All facilities are well functional. Location is good just across PTC. Surely will return! Recommended

Exceptional”

Fast check-in and check-out procedure. Quiet area and comfortable resting place. Kitchen utensils are complete, though you have to buy the ingredients and spices yourself if you plan to cook.

Great place to stay overnight”

It has an apartment that can fit in up to 5 people. Breakfast was okay. Room is very clean

A very nice place”

When you visit Surabaya,, Ascott Waterplace is the best choice to stay,, Very Clean and Luxury Hotel with affordable prive Friendly Staff,, Easy Check in,, Very pleased to stay 3 days in this hotel U should try it

Spacious luxury stay ”

We are a family traveling with a 4 year old who loves the pool facilities as well as the size of the residence. The staff were excellent and helpful - when I lost something on the train they were super helpful getting it back for me

Looking for the best place ?”

Yeahhhhh .. you right.this hotel make you feel happy and enjoyed with your family. Kindly staff, close to mall, and safe protocol to covid 19. Stay healthty

frequent visitor here”

this is our 5th time staying here. best for group stay, business travellers. we were out all day for meetings. always good coming back in the end of the day to relax in here.

Best serviced apartement near pakuwon mall”

A very good place with also good price. Im a happy customer. Ask for even number room for better room lay out.

A hotel with spacious room near to malls”

Ascott Waterplace Surabaya is a nice hotel close to Toll Exit in Surabaya. The hotel has spacious and very clean room, located in the mall complex, so no worry to find food. The facilities are not yet in operation due to PPKM. The staff were very helpful. The breakfast was delivered to your room as the restaurant is not operated.

Exceptional”

Our one of the best luckiest hotel . Reason for me. My wife got positive pregnancy after 10 years . During our stay . Happiness and positive place Thank you ascot

My favorite place to stay now”

This is my first time to stay in here. And i love it. Great design, near pakuwon mall. But the variety of breakfast is too little.