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Exterior view, Altaroca Mountain Resort and Convention Center in Antipolo
Standard - Bed, Altaroca Mountain Resort and Convention Center in Antipolo
a bedroom with a white bed and white walls, Altaroca Mountain Resort and Convention Center in Antipolo
Lobby, Altaroca Mountain Resort and Convention Center in Antipolo
Interior view, Altaroca Mountain Resort and Convention Center in Antipolo
Swimming pool [outdoor], Altaroca Mountain Resort and Convention Center in Antipolo
Swimming pool [outdoor], Altaroca Mountain Resort and Convention Center in Antipolo

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6.9

Good

132 reviews

132 reviews

See map
See map

7.1

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Hinulugang Taktak National Park 180 m
Hinulugang Taktak 200 m
Good Voyage Treatment and Rehabilitation Center Inc. 260 m
Frontrow International 300 m
Al Fresco 390 m
Watsons 410 m
Rubber Tree 450 m
Robinsons Supermarket 490 m
Motorycle Parking 530 m
Robinsons Place Antipolo Parking 550 m

Altaroca Mountain Resort and Convention Center

Taktak Road,Bankers Village,Brgy.Sta.Cruz, Santa Cruz, Antipolo, Philippines - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Santa Cruz part of Antipolo, this property puts you close to attractions and interesting dining options. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and outdoor pool on-site.

Highlights

Check-in/out [express]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Bar

Facilities

Front desk [24-hour]

Pets allowed

Car park

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Game room

Check-in/out [express]

BBQ facilities

This property is in high demand!

3 travelers have booked today.

Value for money6.5
Location rating7.1

Rooms available at Altaroca Mountain Resort and Convention Center

Standard
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Family Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 4 single beds and 1 double ...
Enter dates to see prices
Superior Triple Room
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 single bed and 1 double b...
Enter dates to see prices
Deluxe Loft
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 1 single bed and 2 double b...
Enter dates to see prices
Premium Suite
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
Suite
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Family Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 4 single beds and 1 double ...
Enter dates to see prices
Dormitory Room (10 adults)
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 10 bunk beds
Enter dates to see prices
Dormitory Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 5 bunk beds
Enter dates to see prices
2 Queen Bed Room
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Altaroca Mountain Resort and Convention Center?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out.

How do I get to Altaroca Mountain Resort and Convention Center?

For those who wish to drive their own cars, Altaroca Mountain Resort and Convention Center has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the resort.

Is breakfast offered at Altaroca Mountain Resort and Convention Center?

Asian breakfast is available for guests.

What are my dining options at Altaroca Mountain Resort and Convention Center?

Altaroca Mountain Resort and Convention Center features an on-site restaurant for your dining convenience.

Can special events be hosted at Altaroca Mountain Resort and Convention Center?

Your special occasion or event can be hosted at the Altaroca Mountain Resort and Convention Center's venue. Large events and gatherings such as weddings and private events can be hosted at Altaroca Mountain Resort and Convention Center. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, event decoration and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Altaroca Mountain Resort and Convention Center?

On-site venues and convenient event services make Altaroca Mountain Resort and Convention Center an ideal choice for hosting events such as seminars, corporate events and meetings. The 2 venues can accommodate you and your guests. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Altaroca Mountain Resort and Convention Center?

Altaroca Mountain Resort and Convention Center does permit smoking in some areas and is not 100% smoke-free.

What are popular attractions near Altaroca Mountain Resort and Convention Center?

Altaroca Mountain Resort and Convention Center is located in Santa Cruz area, which is famous for attractions such as First Pacific Leadership Academy and Blue Mountain Cockpit Arena.

What popular natural sightseeing spots are close to Altaroca Mountain Resort and Convention Center?

Altaroca Mountain Resort and Convention Center is located in the Santa Cruz area, which is famous for natural sightseeing destinations such as Hinulugang Taktak National Park and Hinulugang Taktak.

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Explore the neighborhood

What people love about Altaroca Mountain Resort and Convention Center

  • 10

    Exceptional
    Location

    "If you're looking for a quiet and nice place 30mins outside Metro, this is the best place to go."

    Pat

    |

    November 7, 2022

  • 9.6

    Exceptional
    Location

    "I love how this place is near our place in Marikina."

    Rowena

    |

    November 22, 2021

  • 8.4

    Excellent
    Spaciousness

    "It has a big space with plenty of pools to choose from."

    mary

    |

    November 4, 2019

Overall rating:

6.9

Good
132 reviews
Cleanliness
6.2
Facilities
6.1
Location
7.1
Read all reviews >
More about Altaroca Mountain Resort and Convention Center

More about Altaroca Mountain Resort and Convention Center

Altaroca Mountain Resort and Convention Center

Every effort is made to make guests feel comfortable by providing the best in services and amenities. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out and luggage storage.
The resort's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The resort provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Altaroca Mountain Resort and Convention Center include a separate living room, as part of the room design. Keep your entertainment options wide, even in your room, with a range of facilities, including television available in select rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides toiletries and towels in some select rooms.


Dining and things to do

Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's karaoke rooms and bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Resort's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage. The many offerings at Altaroca Mountain Resort and Convention Center ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Altaroca Mountain Resort and Convention Center gives you a great reason to spend more time in your swimsuit.
In a competitive mood? Get sporty with your travel group or other guests at the dart board in the resort. Have some relaxing fun with family and friends at the games room and shared lounge and TV area.


Reasons to stay here

This resort's food and dining score higher than 94% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 91% of accommodations in the city.

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Amenities and facilities

Good
Facilities

6.1

Most talked about facilities

Swimming Pool

5 mentions

Food & Dining

2 mentions

Breakfast

2 mentions

Internet

2 mentions

Languages spoken
  • English
  • Filipino
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Dart board
  • Game room
  • Garden
  • Karaoke
  • Massage
  • Outdoor recreational features
  • Pool facilities
  • Pool with view
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • BBQ facilities
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Concierge
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Non-smoking
  • Shower
  • Socket near the bed
  • Tile/marble flooring
  • Toiletries
  • TV [flat screen]
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Italian

Location

Taktak Road,Bankers Village,Brgy.Sta.Cruz, Santa Cruz, Antipolo, Philippines
Very good
Location

7.1

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until22:00
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 35
  • Room voltage220
  • Year property opened2011

Reviews of Altaroca Mountain Resort and Convention Center from real guests

Provided by verified guests of Agoda
6.7
/
10
Cleanliness6.2
Facilities6.1
Location7.1
Room comfort and quality6.3
Service7.5
Value for money6.5
High score for Antipolo
Rating
9+ Exceptional (6)
8-9 Excellent (3)
7-8 Very Good (6)
6-7 Good (5)
<6 Below Expectation (19)
Time of the year
Mar - May (6)
Jun - Aug (12)
Sep - Nov (11)
Dec - Feb (10)
All guests (85)
All room types
All languages

Show reviews that mention 

Showing 39 verified guest comments
12
9.6
Exceptional
Rowena from Philippines
Family with teens
Family Room
Stayed 1 night in November 2021

Lovely place with the BEST staff”

I love how this place is near our place in Marikina. Quick getaway after nearly two years of being cooped up at home. They have three pools and staff try to really keep it clean but with kids around, it's a hard task. Complimentary breakfast is very limited with just one option. They also offer only brewed coffee and water so if you have kids with you, bring them juice or milk unless you opt to buy in the resto. The things is, they don't have ref in the room so your drinks won't be cold for long. They allow for you to have your food delivered (Grab food or Food Panda) without corkage so that's a plus! With the limitations they have, THE EXCELLENT STAFF MAKE YOUR STAY WORTHWHILE. 💙

Reviewed November 22, 2021

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Thank you so much Rowena for such a wonderful review, we are glad to know that your expectations are met. We are indeed the perfect place for a quick get away from the metro, also we took note of your feedback and rest assured that proper actions will be done. Again, thank you so much and looking forward for your next visit.

Responded August 19, 2022
Altaroca Mountain Resort and Convention Center
10.0
Exceptional
Vhan from Philippines
Solo traveler
Standard
Stayed 2 nights in June 2021

Good value for money”

The staffs are very helpful and kind. The venue is pet friendly there are several cats and a dog which is kind and friendly as well. I have a pleasant stay and the view is beautiful

Reviewed June 07, 2021

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Thank you so much Vhan for giving us a perfect rating, we are very happy knowing that your expectations are met. Looking forward to welcoming you again, hopefully in the not too distant future.

Responded August 19, 2022
Altaroca Mountain Resort and Convention Center
10.0
Exceptional
Alma from Philippines
Family with teens
Family Room
Stayed 2 nights in November 2021

Starmall”

Nice place..make your rest your mind and body.

Reviewed December 01, 2021

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Thank you so much Alma for the perfect rating, we are very happy to know that your expectations are met. Looking forward to welcoming you again, hopefully in the not too distant future!

Responded August 19, 2022
Altaroca Mountain Resort and Convention Center
8.4
Excellent
mary from Philippines
Family with young children
Standard
Stayed 1 night in October 2019

It was a good experience but there are areas to be improved ”

The place was cozy. It has a big space with plenty of pools to choose from. The rooms are fine but the stairs are really challenging. The room was generally clean, bring your own extension cords coz it only has 1 free socket to plug 2 gadgets. There was water of pitcher and 2 glasses on the bed side table but we weren’t sure if they were clean. Doors should have another lock. If someone would try to go inside your room and steal things, it’s really easy. No bartender available during the night. The staff were really nice, accommodating, courteous and helpful.

Reviewed November 04, 2019

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Hello Ms. Mary! Thank you for staying at Altaroca. We are delighted to know that you enjoyed your stay, our food and the customer service you received.

Responded January 27, 2020
Altaroca Mountain Resort and Convention Center
8.4
Excellent
Zandra from Philippines
Family with young children
Superior Triple Room
Stayed 1 night in May 2019

Excellent”

good staff, accommodating venue. food is ok

Reviewed May 15, 2019

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Thank you Zandra for the great review with regards to your recent stay here at Altaroca Mountain Resort and Events Place! I'm very happy to know that your pleased with our food, our venue and also to mention the our professional and well-trained staff. Again, thank you and we look forward to seeing you again very soon! Best regards, KLIEN LOZANO Reservations Supervisor

Responded May 30, 2019
Altaroca Mountain Resort and Convention Center
8.0
Excellent
NE
Family with young children
Stayed 1 night in April 2019

Wifi connection issue on my room”

we don't have an internet connection on our room, just only wifi connection issue all are good

Reviewed April 26, 2019

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Thank you so much NE for giving time to share your feedback with regards to your recent stay here at Altaroca Mountain Resort and Events Place. We regret that you have encountered challenges with the internet connection as it is not available inside our rooms, however, wifi is free of use in the public areas of the resort. Again, thank you and we look forward to seeing you again very soon! Best regards, Klien Lozano Reservations Supervisor

Responded May 30, 2019
Altaroca Mountain Resort and Convention Center
7.6
Very good
Roscia from Philippines
Family with young children
Premium Suite
Stayed 1 night in November 2019

Our stay was fun & we enjoyed the serene ambiance”

Courteous, friendly & helpful staff. Good thing was there were only few other visitors during our stay so place was not crowded. It is best to bring your own cooked food & drinks & chichirya

Reviewed November 03, 2019

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Hi Ms. Roscia! Many thanks for spending time at Altaroca. We’re so happy to know that we satisfied you and your family. Hope to see you again in the future.

Responded January 27, 2020
Altaroca Mountain Resort and Convention Center
6.0
Marlon
Family with young children
Stayed 1 night in August 2019

Average”

Stayed here for 1 night since my wife was attending a company seminar near by. Place is ok but the room they gave us is waaayyy up in the back even though there's only about 2-3 other groups in the resort and there are A LOT of vacant rooms near the restaurant and pool. Overall the room was clean but a the place gives a creepy vibe when there's only a few guests. Food is ok and the staff are helpful.

Reviewed November 05, 2019

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Hello Mr. Marlon! Thank you for choosing to spend your time at the resort. We’re glad to know that you were comfortable in our amenities and in our food. And we are glad to know that you received an excellent service in our Operations team. We hope to see you again in the future. Thanks!

Responded January 27, 2020
Altaroca Mountain Resort and Convention Center
4.8
william from United States
Solo traveler
Standard
Stayed 2 nights in November 2019

Too many steps”

Would not recommend foreigners stay here. Equivalent to a building with six floors and no elevator. Reception on floor 3. Standard room on floor 6. No handrails on some of the steps. Simple free breakfast one egg one scoop rice plus coffee. WiFi hit and miss on higher floors.

Reviewed December 02, 2019

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Hi Mr. William! Thank you for choosing Altaroca. We are saddened to know that we fell short of your expectation. Nevertheless, please know that we take all feedback seriously and bring it up to the management for prompt action. Thank you and have a great day ahead.

Responded January 27, 2020
Altaroca Mountain Resort and Convention Center
4.8
Maria from Philippines
Group
Family Room
Stayed 1 night in December 2021

Late breakfast”

We are advise for 7-10 Breakfast we were there at 8 but only solo staff was there and I even help out to serve our breakfast

Reviewed January 02, 2022

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Thank you Maria for sharing your Altaroca experience, do accept out sincere apology for the inconvenience, we are looking deeply into your feedback and rest assured that proper actions will be done for improvement. Again, thank you and hoping such inconvenience will not deter you in considering us on your next vacation plan.

Responded August 19, 2022
Altaroca Mountain Resort and Convention Center
4.8
Melanie from Philippines
Family with young children
Superior Triple Room
Stayed 1 night in January 2019

Acceptable”

No hot shower (heater not functioning). They put the used rug in the bath room area. All ordered foods are super salty :(

Reviewed January 07, 2019

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Warm greetings from Altaroca Mountain Resort & Events Place. Many thanks for spending time at Altaroca. We would like to extend to you our sincerest apologies regarding your bad experience at our resort. There are very rare instances that some room amenities will not function properly, but we address it right away as we have a workaround with that. However, please know that we take all feedback seriously and bring it up to the management for prompt action. Thank you and have a great day ahead.

Responded March 26, 2019
Altaroca Mountain Resort and Convention Center
2.8
Craig from United States
Couple
Standard
Stayed 2 nights in March 2019

massive bust”

Plain and simple not worth the money. No food in house everything was sold out or never carried it. No tike driver knows where it is and not near anything walking. floor was exposed cement wifi don't even get me started. If your a westerner just skip this place.

Reviewed May 30, 2019

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Dear Craig, We truly appreciate you taking time to share with us your feedback and please accept my sincere apologies for the list of concerns that were missed during our stay. This is surely not the impression we wish to leave on any guest. Please be assured that we have shared this with the team to take appropriate action for enhancement. Once again, thank you for sharing your concerns and we hope we might have an opportunity to better serve you on your future stay. Sincerely, Altaroca Mountain Resort & Events Place Team

Responded July 02, 2019
Altaroca Mountain Resort and Convention Center
2.0
Don from Philippines
Business traveler
Standard
Stayed 1 night in November 2019

The worst hotel ever after hundreds of hotels visited.”

Their rooms smelled like insectide. Just a minute inside their rooms made me want to throw up even half an hour after just checking the rooms. Tried to check the other rooms and it was the same. Paid so much but the room was so bad that we decided just say goodbye to our agoda payments.. The worst so far ever in the world. It is a big place with the worst upkeeps. Almost like walking into a gas chamber. Much more sleeping there

Reviewed November 09, 2019

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Hi Mr. Don! Thank you for spending your time at Altaroca. We are sincerely sorry that we did not live up to your expectations regarding our amenities and facilities. However, please know that we take all feedback seriously and bring it up to the management for prompt action. Thank you.

Responded January 27, 2020
Altaroca Mountain Resort and Convention Center
2.0
Rambo from Philippines
Group
Superior Triple Room
Stayed 1 night in December 2019

Dirty and unprepared staff”

The resort is very Dirty even inside of the Room. The room is small so Bad and when we arrive the staff is not aware of our booking. Definitely not recommend this ressort

Reviewed December 26, 2019

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Thank you Rambo for sharing your Altaroca experience, we do apologize for the inconveniences and rest assured that the team is looking deeply into your feedback and do expect urgent actions for improvements. Again, thank you so much and hoping you will again consider staying with us in your future vacation plan.

Responded August 19, 2022
Altaroca Mountain Resort and Convention Center
8.0
Excellent
Dyan from Philippines
Family with young children
Family Room
Stayed 1 night in December 2018

Great stay...”

PROS: ROOM RATES - very cheap and affordable... I suggest to book online para mas mura xa kesa walk-in. STAFF - Very accommodating and friendly... My request to move us from a 2nd floor to a lower floor due to young children and oldies was granted... Kuya guard let us park within the vicinity near our room that is very accessible lalo na pag buhat ng mga gamit. LOCATION - very accessible at super lapit lng sa Robinsons Antipolo, Cathedral and other tourist spots. ROOM - malaki at maluwag and toiletries were well provided... FOOD - affordable and delicious to include its complimentary breakfast. Sulit tlga. CONS Eto lng tlga.. kung maarte k, e madumi sau... so if grabe expectations mu na tulad xa s pictures sa agoda.. Bk madisappoint k. But generally the resort is clean and maintained... May mga areas lng na need improvement and maintenance. Generally, we had a great time and memorable stay in Altaroca... We will book again...

Reviewed December 31, 2018

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Greetings from Altaroca Mountain Resort & Events Place. Thank you for spending time at Altaroca. We are delighted to know that you enjoyed your stay at our resort. However, we will work out more the cleanliness of our resort. Hope to see you again in the future.

Responded March 26, 2019
Altaroca Mountain Resort and Convention Center
7.6
Very good
Angela from Philippines
Family with young children
Family Room
Stayed 1 night in December 2018

Staycation”

I was a bit hesitant to book Altaroca due to some concerning reviews online -- however, our family of 6 (plus a toddler) had a great time especially if you are on a budget and is looking for a quick escape from the city. The pools were huge! And you have a choice of 3 pools depending on what you want to use. For our case, we used the Lower Pool (near the cottages) in the afternoon since it has a shade. We used the Upper Pool in the morning for some morning sunshine and the pool nearest the restaurant was the best for us, since it has a view of Antipolo where you can lounge and relax even at night. Pros: The resort was also near Robinson's Antipolo if you wish to buy some things for the staycation. Food at their restaurant was also quite good. Plus, they have coffee for you at the Reception. Another plus! Some things to look out for: The Family Rooms were located on the higher floors so we did a lot of climbing, that can also be quite tiring especially for kids and the elderly.

Reviewed December 03, 2018

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Greetings from Altaroca Mountain Resort & Events Place! Thank you for choosing to spend your vacation at the resort. We are so happy to know that you and your family enjoyed your stay at Altaroca. Hoping to welcome you again in the future.

Responded March 26, 2019
Altaroca Mountain Resort and Convention Center
9.2
Exceptional
Maria from Philippines
Family with young children
Family Room with Breakfast**
Stayed 1 night in December 2017

Great NYE location! ”

I was hesitant to book at first after reading the reviews here but pushed through with it. And I am glad I did. The resort was clean; there were no mosquitoes; the staff were so friendly and accommodating ~ all of them; and best of all, we saw some amazing fireworks display from nearby establishments. All in all, it was a great NYE for our family! Thank you, Altaroca...

Reviewed January 03, 2018

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Warm greetings from Altaroca Mountain Resort & Events Place. Many thanks for spending time at Altaroca. We’re so happy to know that we satisfied you and your family. We are happy too that we made your NYE memorable! Hope to see you again in the future.

Responded March 26, 2019
Altaroca Mountain Resort and Convention Center
8.0
Excellent
Rhovilyn from Philippines
Group
Standard
Stayed 1 night in June 2013

Relaxing place good for family and friends”

Relaxing, good ambience and friendly staffs

It was a pleasant stay at AltaRoca. Although its quite pricey for students/young adults, it is still worth it because of the quiet place, nice ambience and friendly staffs. I will definitely come back and recommend this with my friends and family.

Reviewed June 16, 2013

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Greetings from Altaroca Mountain Resort & Events Place! Thank you for choosing to spend your vacation at the resort. We’re glad to know that you were comfortable in our amenities and the ambience of the resort. Our pleasure to serve you. Hope to see you again in the future.

Responded March 26, 2019
Altaroca Mountain Resort and Convention Center
4.4
Maria from Philippines
Family with teens
Family Room
Stayed 1 night in June 2018

Very disappointed”

We booked Altaroca for my dad's bday and when we arrived there we're quite disappointed with the area. 1. The pools are dirty with all the leaves falling from the tree and we saw a nail under the pool. 2. The room only have 2 sockets (one beside the bed and one in the cr) 3. The resort's cleanliness is not maintained properly 4. There's no bucket for the cr. 5. No intercom. Too hard to communicate with the receptionist. The only pros is that the resort is near with our place.

Reviewed June 19, 2018

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Warm greetings from Altaroca Mountain Resort & Events Place. Thank you for staying at the resort. We are sincerely sorry that you were disappointed during your stay. We wish we knew what caused it so we could’ve addressed it right away. Thank you and have a great day ahead.

Responded March 26, 2019
Altaroca Mountain Resort and Convention Center
6.0
Willison from Philippines
Family with young children
Stayed 1 night in June 2018

Facilities needs more improvement”

We stayed here during the weekend for our weekly family bonding. We booked a standard room good for 4 people but we were not informed that the room was located on the 3rd floor which was very steep to climb. The receptionist was very accommodating and offered us a Deluxe room however, the air-conditioning is not enough to cool the entire room. I asked the assistant to move us to another room but he mentioned that the cooling capacity of the air-con is still the same. Internet was down, no phone to request for a room service. Internet was down and you need to go to the restaurant to grab some water, since there is no available pitcher. The place is only good for excursions. The place also looks really different as compared to what they have on their website.

Reviewed June 04, 2018

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Greetings from Altaroca Mountain Resort & Events Place! Thank you for spending your time at Altaroca. We are sincerely sorry that you experienced discomfort during your stay. As we ensure our guests’ convenience at all times, our staff would’ve been able to address your concerns have those been raised during your stay. However, please know that we take all feedback seriously and bring it up to the management for prompt action. Thank you and have a great day ahead.

Responded March 26, 2019
Altaroca Mountain Resort and Convention Center
12
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