Alisa Premier Cruise
Alisa Premier Cruise
Alisa Premier Cruise
Alisa Premier Cruise
Alisa Premier Cruise
Alisa Premier Cruise
Alisa Premier Cruise

Removed from saved list

9.1

Exceptional

430 reviews

430 reviews

Food & Dining7
View6
Housekeeping5
See map

9.2

Exceptional

Location rating score

Exceptional location - 880 meters to the beach
Parking
Available
Popular landmarks
Dong Thien Cung 3.1 km
Dau Go Gotto 3.5 km
Hon Ga Choi Island 5.0 km
Bai Chay Bridge 9.4 km
Soi Sim Island 11.7 km
Sung Sot Cave 13.5 km
Cua Van Fishing Village 18.3 km
Luon Caves 20.4 km
Nearby landmarks
Tuan Chau Harbour 610 m
Tuan Chau Beach 880 m
Bikini Island Beach 1.0 km
Tuan Chau International Tourist Island 1.7 km
Paradise Bay Beach 2.0 km
Lao Cau Islet 2.4 km
Dong Thien Cung 3.1 km
Mui Bo Re So Islet 3.1 km
Heavenly Palace Cave 3.2 km
Dau Go Gotto 3.5 km
Boat/cruise

Alisa Premier Cruise

Tuan Chau Island, Ha Long, Vietnam - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Tuan Chau Island part of Ha Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transport

880 meters to the beach

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Hot tub

Sauna

Front desk [24-hour]

Check-in/out [express]

Value for money8.6
Distance to city center182 km
Location rating9.2
Nearest airportCat Bi International Airport (HPH)
Distance to airport29.3 km

Rooms available at Alisa Premier Cruise

Senior Suite Triple
...
  • Room size: 22 m²/237 ft²
  • Ocean view
  • 1 king bed and 1 single bed
Enter dates to see prices
Senior Suite
...
  • Room size: 21 m²/226 ft²
  • Ocean view
  • 1 king bed
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Family Connecting Room with Balcony
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 single beds and 1 king be...
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Family Suite Connecting Private Balcony - 3 Days 2 Nights
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Family Suite Connecting Private Balcony - 2 Days 1 Night
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Junior Suite 2 Days 1 Night Full Board (Lunch-Dinner-Breakfast)
...
  • Room size: 20 m²/215 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Alisa Suite Private Balcony & Jacuzzi - 2 Days 1 Night
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Junior Suite 2 Single Beds
...
  • Room size: 20 m²/215 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Alisa Suite Private Balcony & Jacuzzi - 2 Days 1 Night
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 1 queen bed
Enter dates to see prices
Luxury Royal Suite 1 King Bed
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed or 1 single bed
Enter dates to see prices

Frequently asked questions

Does Alisa Premier Cruise have a hot tub?

A hot tub is one of the facilities available at Alisa Premier Cruise.

How much does it cost to stay at Alisa Premier Cruise?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Alisa Premier Cruise?

Check-in is from 11:00 AM, and check-out is until 10:30 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The cruise offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Alisa Premier Cruise?

Alisa Premier Cruise is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 199000 VND. Just use the "Let us know what you need" section of the booking page to let the cruise know you want a ride, and they will contact you via the Agoda messaging service. A stay at Alisa Premier Cruise also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the cruise. For those who wish to drive their own cars, Alisa Premier Cruise has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. If you're looking for an easy way to get around Ha Long with private transportation, the cruise can arrange both taxis or car rental.

Is breakfast offered at Alisa Premier Cruise?

Start your mornings right, with the continental and buffet breakfast options offered at Alisa Premier Cruise.

What are my dining options at Alisa Premier Cruise?

Alisa Premier Cruise features an on-site restaurant for your dining convenience.

Can special events be hosted at Alisa Premier Cruise?

Large events and gatherings such as weddings and engagements can be hosted at Alisa Premier Cruise. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

What is the smoking policy at Alisa Premier Cruise?

Alisa Premier Cruise does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Alisa Premier Cruise?

Alisa Premier Cruise’s neighborhood is Tuan Chau Island which includes popular restaurants such as 1958 Restaurant and Sandy Bay Beach Bar & Restaurant.

What are popular attractions near Alisa Premier Cruise?

Alisa Premier Cruise’s location in the Tuan Chau Island neighborhood makes it close to famous attractions including Halong Pearl Museum.

What popular beaches are close to Alisa Premier Cruise?

Alisa Premier Cruise’s Tuan Chau Island neighborhood also includes Bikini Island Beach, Tuan Chau Beach and Paradise Bay Beach.

What popular natural sightseeing spots are close to Alisa Premier Cruise?

Alisa Premier Cruise is located within Tuan Chau Island, which makes it conveniently close to natural sights including Heavenly Palace Cave.

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See map

Explore the neighborhood

What people love about Alisa Premier Cruise

  • 10

    Exceptional

    "The food was delicious, and they are very accommodating of individual food allergies/preferences."

    Mark

    |

    March 22, 2020

  • 10

    Exceptional
    Staff 

    "Food was good and staff and itinery/activities were really good."

    MARK

    |

    March 17, 2020

  • 7.6

    Very good

    "Excellent food with great service."

    David

    |

    March 2, 2020

Property ranking|Compared to 758 Ha Long properties
See all rankings
Location score
9.2/10
Service score
9.4/10
Value for money score
8.6/10
Cleanliness score
8.9/10
Better than
96
%
of Ha Long properties
Better than
95
%
of Ha Long properties
Better than
93
%
of Ha Long properties
Better than
93
%
of Ha Long properties
Overall rating:

9.1

Exceptional
430 reviews
Cleanliness
8.9
Facilities
8.7
Location
9.2
Read all reviews >
What travelers say they love:
Overall, we found it a pleasant and comfortable stay.
Wei from Singapore
Couple
More about Alisa Premier Cruise

More about Alisa Premier Cruise

Alisa Premier Cruise

Find yourself in a truly relaxing place and fulfill yourself with all that Ha Long has, with a refreshing stay at Alisa Premier Cruise.
Alisa Premier Cruise offers numerous on-site facilities to satisfy even the most discerning guest. Free internet access provided within the cruise keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Ha Long is made even more convenient with the taxi, car hire and shuttle services available at the cruise.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the cruise's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the cruise's fireplace.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Alisa Premier Cruise. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the cruise.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Alisa Premier Cruise provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the cruise, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Alisa Premier Cruise are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Alisa Premier Cruise also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Alisa Premier Cruise begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the cruise assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the karaoke rooms and bar.
Are you a great cook? Make your own meals in-house at the cruise's BBQ facilities.
Alisa Premier Cruise offers unique recreational opportunities for all guests. A beach that's accessible right from the cruise puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, spa and sauna. Don't forget to make a visit or two to the cruise's pool.
Burn off you vacation calories with a quick visit to the cruise's fitness facility. Beat the hot weather with cooling water activities like fishing and diving. Enjoy some water sports with boats and canoes provided by Alisa Premier Cruise. Challenge your travel group members or other guests to competitive fun, with the cruise's dart board.
Family time on relaxed evenings is easy with the cruise's games room and shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Around the property

Alisa Premier Cruise is the perfect spot to explore Ha Long's fascinating cultural sights and attractions. Don't forget to stop by the most iconic landmark in the area, the famous Dau Go Gotto just 3.4 km away. An island is the ultimate getaway, and you can find yourself on one at Hon Ga Choi Island which is just 4.9 km away.


Reasons to stay here

Compared to other accommodations in Ha Long, facilities here are rated higher than 93% of them.
Guests who stayed at this cruise have scored it higher than 95% of accommodations in the city.
Past guests love the staff and service here, rating it above 94% of the other accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Food & Dining

7 mentions

View

3 mentions

Internet

2 mentions

Housekeeping

1 mention

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Canoeing
  • Dart board
  • Diving
  • Fishing
  • Game room
  • Hot tub
  • Karaoke
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Available in all rooms

  • Alarm clock
  • Bathrobes
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Fire extinguisher
  • First aid kit
  • Free tea
  • Hair dryer
  • Linens
  • Lock box in room
  • Locker
  • Mirror
  • Mosquito net
  • Non-smoking
  • Phone
  • Refrigerator
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Toiletries
  • Towels
  • TV [flat screen]
  • Umbrella
  • Wake up call
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Buffet
Restaurants on site

Restaurant

  • No additional information available
Location
BEST 5 STAR CRUISE & HIGHLY RECOMMENDED! Add 16 Tuan Chau Port, Tuan Chau Island, Ha Long, Vietnam, 200000
Exceptional
Location

9.2

Airports

  • Cat Bi International Airport (HPH)
    29.3 km

Public transportation

  • Halong Train Station
    6.8 km

Hospital or clinic

  • Bệnh viện Quốc tế Hạ Long
    5.6 km

Shopping

  • Bai Chay Commercial Center
    8.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Dong Thien Cung
    3.1 km
  • Dau Go Gotto
    3.5 km
  • Hon Ga Choi Island
    5.0 km
  • Bai Chay Bridge
    9.4 km
  • Soi Sim Island
    11.7 km
  • Sung Sot Cave
    13.5 km
  • Cua Van Fishing Village
    18.3 km
  • Luon Caves
    20.4 km

Nearby landmarks

  • Tuan Chau Harbour
    610 m
  • Tuan Chau Beach
    880 m
  • Bikini Island Beach
    1.0 km
  • Tuan Chau International Tourist Island
    1.7 km
  • Paradise Bay Beach
    2.0 km
  • Lao Cau Islet
    2.4 km
  • Dong Thien Cung
    3.1 km
  • Mui Bo Re So Islet
    3.1 km
  • Heavenly Palace Cave
    3.2 km
  • Dau Go Gotto
    3.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • One child under 4 years old stays for free if using existing bed.
  • Children 4 - 6 years old will be charged 50% of the adult price.
  • Children 7 - 10 years old will be charged 80% of the adult price.
  • Children 11 years and over are considered as adults.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from11:00
  • Check-in until12:00
  • Check-out from09:15
  • Check-out until10:30
  • Reception open until22:45

Getting around

  • Airport transfer fee199000 VND
  • Distance from city center182 km
  • Travel time to airport (minutes)480

The property

  • Number of bars/lounges2
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 22
  • Year property opened2017
  • Most recent renovation2017

Reviews of Alisa Premier Cruise from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness8.9
Facilities8.7
Location9.2
Service9.4
Value for money8.6
High score for Ha Long
Rating
9+ Exceptional (68)
8-9 Excellent (15)
7-8 Very Good (11)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (21)
Jun - Aug (7)
Sep - Nov (39)
Dec - Feb (37)
All guests (198)
All room types
All languages

Show reviews that mention 

Showing 104 verified guest comments
12345
10.0
Exceptional
Mark from United States
Couple
Senior Suite
Stayed 2 nights in March 2020

Nicest boat in Halong Bay”

As we sailed around Halong Bay seeing other cruise ships, I realized that Alisa Premier Cruise is definitely the most attractive ship. It's big, new, and modern, but the dark wood railings give it an old-world charm that really separates it from the pack. We did the 2 night cruise, which felt like the perfect length of time because you get some time to relax. With the 2 night cruise, you also get to visit Bai Tu Long Bay, which is a more secluded area of Halong Bay. I was impressed with all aspects of this cruise. The staff was very friendly, informative, and organized. The food was delicious, and they are very accommodating of individual food allergies/preferences. Bed was a very comfortable memory foam mattress. The only downside is that the water in Halong Bay is very polluted, but obviously I cannot hold that against Alisa Cruises. Overall, a great experience.

Reviewed March 22, 2020

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9.6
Exceptional
Vanisha from New Zealand
Solo traveler
Senior Suite
Stayed 2 nights in June 2019

My Ha Long Bay dream come true!”

I spent a good solid 2 months researching and trying to find the best Ha Long Cruise for me. I was looking for reviews of great food on board, a cabin with a balcony (preferably with a bed facing out to the window), an itinerary with a mix of activities and some down time (more of a chill experience rather than a party boat). My ideal would have also been to see Bai Tu Long Bay but onboard experience had more of a priority for me. Overall, Alisa Premier definitely delivered and more. It definitely had a luxury feel to it and the staff were very friendly. I booked through Agoda but had assistance from Ms Nancy who helped me with payment and booking the luxury coach to Ha Long from Hanoi. She also came to thank me at the end of my trip which was super lovely!

Reviewed June 18, 2019

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9.6
Exceptional
Tricia from Malaysia
Couple
Senior Suite
Stayed 1 night in December 2018

Everything was Excellent!”

Everything was Excellent & Splendid! We have booked this for our Xmas Honeymoon without payment 6 months in advance. Anna Pham has been very diligent to keep us posted on the transportation arrangement and our special needs ahead of our inaugural cruise stay. My husband and I are both light sleeper and had not been having a peaceful sleep in Old Quarters due to Traffic Culture - Honking Hell. The food onboard was good, the hospitality onboard kept us warm and the room was so spacious! Anna is also concerned enough to arrange our transportation back to Hanoi and I was stoked to receive a warm honeymoon souvenir from her. I am definitely recommending Alisa Premier Cruise to my friends. P/s: do dress up for the Dinner: Fine Dining.

Reviewed December 26, 2018

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8.8
Excellent
A from South Korea
Group
Junior Suite 2 Days 1 Night Full Board (Lunch-Dinner-Breakfast)
Stayed 1 night in October 2017

Clean Cruise with Kind Crews! ^0^”

Everything was so nice. The cabin was too clean and the cruise facility was too good. All employees were kind. Especially, Duy was one of the best crew in the cruise He always provided service with a smiling face. And when he gave me the shrimp It was really impressed Because he had a great skill to peel shrimp. It's so great that I can't record it!! ^0^ I recommend Alisa Cruise if you are planning to use cruise in Halong Bay. If there's one thing I'd like to do, I'd like to do kayaking in a zone where I can play between islands and islands. (For example, In the area where I can pass through the caves underneath or through the island.) And... While a kayaking, the ship slowly sank, but the crew was lucky to be nearby. (If we sank down in the middle of the sea far away from the crew, it could have been very dangerous..;;;;;) Next time, I hope you perform the proper maintenance of the kayak. If I have a chance, I want to use Alisa Cruis with my family. Alisa Cruise was the best choice for a pleasant trip.

Reviewed October 03, 2017

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9.2
Exceptional
CAREN from Malaysia
Family with young children
Junior Suite 2 Days 1 Night Full Board (Lunch-Dinner-Breakfast)
Stayed 1 night in October 2017

Good and clean”

Apart from the programs similiar to other cruises in Halong bay, Alisa Premier stands out in its new flagship boat, largest and also luxury setting. You get a nice full fledge bathroom in the room with tub and separate shower space, all laid out in luxury setting. Nice balcony with the water at your side, all facilities is well kept due to the new boat. Staff is friendly and the tour guide Mr Kong is excellent in his explanation and guide.. Alisa have their own kayaks docked at a nice spot not shared with other cruises... all in great experience. Food is great as well, drinks reasonably priced on board.

Reviewed October 22, 2017

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10.0
Exceptional
Kheng from Singapore
Couple
Senior Suite
Stayed 2 nights in December 2019

Excellent Service”

Had went for the 3D2N itinerary to fully experience Halong Bay. Had a few things to clarify to those who are reading this review. Firstly, mineral water is provided for free to all, there is a mineral water dispenser at the corner of the dining area so you can get water any time you need using the glass bottles provided in your room. This is a good gesture by Alisa cruise to help to reduce the usage of plastic bottles to save the environment. Secondly, for 3D2N itinerary, although day 1 and day 2 activities are the same but are totally different in context and expereince. Hence, would highly recommend for 3D2N for a full experience, enjoyment and relaxation. All the crew had shown excellent hospitality and service during my stay. The team are very friendly and passion in assisting to our needs and dietary. The shuttle bus transportation is very clean and comfy. Taking the shuttle bus service has made the whole journey convenient and hassle free. Highly recommended Alisa Cruise.

Reviewed December 23, 2019

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10.0
Exceptional
Sukhpal from Malaysia
Couple
Senior Suite
Stayed 1 night in October 2019

2D1N Ha Long Bay trip”

The trip was wonderful , from the transport arrangement to the cruise ship. Our agent, Nancy, was very helpful in making sure the transfer from the hotel to the cruise ship was safe and comfortable. On the bus, we were greeted by Robert, our guide, who was very friendly and informative. On the ship, the room that we stayed was very nice and clean, with hot water shower. Staff was friendly. Food was excellent. Interesting activities including cave explorations, pearl farm and kayaking. Thank you Alisa Premiere for making our trip and memorable experience.

Reviewed November 01, 2019

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9.2
Exceptional
Diana from United Kingdom
Group
Junior Suite 2 Days 1 Night Full Board (Lunch-Dinner-Breakfast)
Stayed 1 night in October 2017

Great cruise once on board”

This cruise was a tale of two halves! Once I decided not to book directly with Alisa and booked a lot cheaper with Agoda, I was totally ignored. I was asked to contact Alisa Cruises to book transport from Hanoi, however the head office ignored my emails 3 times but then got in touch with me the evening before my cruise by which time I had already booked with another company. On arrival at the port there is a small Porto cabin type structure with not enough room for people leaving and people arriving so we had to sit outside for over and hour, at this time of year that was not to much of an issue but in high season it would be very hot, there is nothing close by to do or see so don't arrive to early. The luggage system is a bit hit and miss so make sure you keep an eye on which boat your luggage is being loaded on. The same problem happens when you get back to the port, we arrived before 11am when we had been told it would be 12, so we again had to wait for an hour and a half outside. All that said, once on board the boat, staff and food were really really good, the trips were nice and well organised. One downside was that the captain told us at the welcome meeting that there was an happy hour from 6-7pm were all drinks would be buy one get one free, a few minutes later he announced that there was a very special offer at happy hour of buy two get one free!!! Not such a 'special' offer especially as they did buy one get one free on previous cruises.

Reviewed October 25, 2017

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9.6
Exceptional
suddhi from Malaysia
Family with young children
Senior Suite Triple
Stayed 1 night in August 2019

Remarkable memory with Alisa Premium Cruise”

I booked online via Agoda.com for my stay for cruise. I was in a dilemma while it appears to me some cruises are nice too and in the end Alisa Premium Cruise was my choice as the price was reasonable and yet the room looks good. I was given a contact person Nancy, she is the admin personel i believe, she was very helpful in assisting me in my payment and guide me through the process of check in. While on board i met the cruise crew all were very helpful during our stay and especially the tour guide Mr Robert, he was very nice to guide us throughout all our excursion trips. Will highly recomend this cruise to my friends and family.

Reviewed August 24, 2019

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9.2
Exceptional
Yang from Singapore
Couple
Senior Suite
Stayed 1 night in April 2019

very pleasure journey”

The whole journey is very pleasant with Alisa. The food is very delicious. The facility are quit new (seems Alisa Premier Cruise is a new ship). And all the staff are very friendly. Special thanks to Anna Pham who always been there whenever we had any questions. Thanks!

Reviewed April 24, 2019

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9.6
Exceptional
David from United States
Couple
Senior Suite
Stayed 1 night in February 2019

Looked at over 16 ships, this is the best.”

BEWARE fake reviews (usually 1 post profiles with bad English) which most other cruises have! I have photos of 20+ ships/cruise companies so I can send them if you like, but this cruise line is going to be the cleanest, most modern, although not the cheapest. The food and staff was very good. The shuttle service from Hanoi is the best way to get there--you won't miss your boat, and it's a than taxi or Grab. We had the stateroom at the rear of the ship, which was great because it was huge, but it was also noisy with the engine under us (not a big deal after we set sail), but like all ships, they pull the shuttle boat behind the main boat, so it was noisy with the crew going about their routine. It wasn't an issue if you close the door and window, and I recommend you do because of the boat exhaust. We wanted to keep the windows open to enjoy the location, but oh well. It's still worth it because the room is massive, clean, gorgeous windows on 2 walls of the room instead of 1.

Reviewed February 26, 2019

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10.0
Exceptional
MARK from United Kingdom
Couple
Senior Suite
Stayed 1 night in March 2020

Excellent trip, food was great and staff helpful and friendly. ”

Really enjoyed our trip to Halong Bay. Food was good and staff and itinery/activities were really good. The room was comfortable and really clean. Would definitely recommend the Alisa Premier Cruise

Reviewed March 18, 2020

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9.2
Exceptional
Kai from Taiwan
Family with teens
Senior Suite Triple
Stayed 1 night in February 2018

Good experience with Alisa Cruise.”

Alisa management did not reply customer mail is the worst attitude for service industries. Don’t expect all customers will read and understand all your instruction in your website, although Alisa themselves didn’t follow some of what they wrote. Customers send email for answer what they need to know clearly before depart for VN, this is a very common requirement for most foreigner visitors. But I did enjoy this cruise trip with Alisa .

Reviewed February 15, 2018

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8.8
Excellent
HSIU-LIEN from Taiwan
Group
Family Connecting Room with Balcony
Stayed 1 night in October 2019

Nice experience ”

Our family did enjoyed the holiday in Alisa Premier Cruise and the staff Nancy did help us to book transportation from Hanoi to Halong bay. The scenery was really beautiful and the activities were also amazing.

Reviewed November 22, 2019

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10.0
Exceptional
Samantha from United Kingdom
Group
Senior Suite Triple
Stayed 2 nights in April 2019

Semi mature ladies travelling SE Asia ”

Just fabulous from start to finish. Well organised. Food was amazing. Friendly staff. Couldn't do enough for us. Really helpful. Genuine people. Only problem was booking with Agoda was misleading. Pricing was confusing and we were unable to contact them to find out how to transfer to port. Despite many emails and phone calls. Still haven t got back to us. We had to chase all this up ourselves to track down Alisa office base. It was well worth it for us but others may have given up.

Reviewed April 04, 2019

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8.4
Excellent
Pukar from Nepal
Business traveler
Junior Suite 2 Days 1 Night Full Board (Lunch-Dinner-Breakfast)
Stayed 1 night in October 2017

Amazing View and Friendly Staff ”

I choose alisa cruise because it’s newly open cruise and I get the better experience in cruise , great views of Halong Bay from ship They bring us to amazing cave it’s was good experience . Staff of cruise are friendly and they guide very well .But internet is very poor .

Reviewed October 30, 2017

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8.8
Excellent
Andrea from Australia
Solo traveler
Junior Suite 2 Days 1 Night Full Board (Lunch-Dinner-Breakfast)
Stayed 1 night in November 2018

A little disappointed ”

I read all reviews about this cruise and it was mostly very accurate. Service was great, food was amazing and activities were good. Thou the only thing was that our room was really tiny as I looked at the photos and all seemed to be reasonable size. I believe it matched with description (except there was no bath tub), but in the reality it was really small and quite noisy in the morning.

Reviewed November 08, 2018

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8.0
Excellent
Tong from Malaysia
Couple
Senior Suite
Stayed 1 night in December 2017

An Unforgettable Halong Cruise”

With Alisa Premium Cruise, she open my eye through her sail along the Halong Bay. She sails gently along her ways. She brings me the magnificent view during sunrise and sunset. My wife & I enjoy very much for the tour, meals, crew & people around us.

Reviewed December 26, 2017

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8.0
Excellent
Wei from Singapore
Couple
Senior Suite
Stayed 2 nights in March 2019

Very good”

My wife and I bought a 3D2N cruise. The food (especially for 3D2N) and service were good, and the staff were very polite and exceptionally helpful. The itinerary is relatively standard - as per what other cruises may offer (e.g. kayaking, pearl farm, cave exploring) - and can get quite repetitive for a 3D2N schedule. Everyone may choose to opt out of the planned itinerary, but do give the staff an advance notice. The cruise seemed quite overused and in need of some overhauling or refurbishing. the cabins were tidy, but much room for improvement in terms of cleanliness as we surprised by the amount of dust and residual hair. We had already provided this feedback to the cruise staff and management, and they were quick to address our concerns and ascertained that our feedback would be looked into. Overall, we found it a pleasant and comfortable stay.

Reviewed March 28, 2019

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8.0
Excellent
Sudhir from Canada
Couple
Junior Suite 2 Days 1 Night Full Board (Lunch-Dinner-Breakfast)
Stayed 1 night in January 2018

Wonderful cruise ship for Ha Long Bay cruise in Vietnam. Very clean facilities outdoor activities ”

Enjoyed the Alisa Premier cruise of Ha Long Bay. Beautiful scenery and nice cruise ship.

Reviewed January 21, 2018

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